BT call centres in UK?

Paddington

Member

Location

Soggy Shropshire

• Oct 23, 2014

• #1

Our broadband has been down to 0.1 Mb again today and I'm not in the mood to spend an hour talking to their customer call centre in Mumbai or Bangalore. Has anybody ever been able to contact a UK call centre to get their problem sorted and if so what time of day did they ring up?

 

JNP

Member

Location

Herefordshire

• Oct 24, 2014

• #2

Just this minute I got off the phone to Louise based in Middlesbrough who solved my problem in 15mins which I have spent 4 weeks sorting with Mumbai.

I called the cancellation number on 0800 345 7310 then they transfered me to the correct uk depot.

Good luck

 

Paddington

Member

Location

Soggy Shropshire

• Oct 24, 2014

• #3

Thanks PDRD I will try and give them a ring tomorrow at the same time.

 

marshbarn

Member

Location

shropshire

• Oct 24, 2014

• #4

[email protected] or call on 0800 028 0619
When i had problems these people got things moving.

 

Major

Member

Location

Scottish Borders

• Oct 25, 2014

• #5

I usually get in touch with BT about broadband via Twitter, but then again not everyone has it. They've been pretty good that way though.

 

DrDunc

Member

Livestock Farmer

Location

Dunsyre

• Oct 25, 2014

• #6

Dead easy, change provider to plusnet.

 

Kidds

Member

Horticulture

Location

Near Beeston Castle

• Oct 25, 2014

• #7

DrDunc said:

Dead easy, change provider to plusnet.

Click to expand...

A very good move

 

llamedos

New Member

• Oct 25, 2014

• #8

Owned by BT, no?

 

Kidds

Member

Horticulture

Location

Near Beeston Castle

• Oct 25, 2014

• #9

Yes but if you ring them up it's that bloke off the advert that answers and he answers pretty damned quick too.

 

llamedos

New Member

• Oct 25, 2014

• #10

 

Paddington

Member

Location

Soggy Shropshire

• Oct 25, 2014

• #11

Tried ringing plusnet but couldn't hear anything for all the singing in the background.

 

multi power

Member

Location

pembrokeshire

• Oct 25, 2014

• #12

DrDunc said:

Dead easy, change provider to plusnet.

Click to expand...

who owns plusnet ? ? ? ?

 

Major

Member

Location

Scottish Borders

• Oct 25, 2014

• #13

multi power said:

who owns plusnet ? ? ? ?

Click to expand...

Plusnet is a part of the BT Group.

 

multi power

Member

Location

pembrokeshire

• Oct 25, 2014

• #14

Major said:

Plusnet is a part of the BT Group.

Click to expand...

exactly my point

 

Major

Member

Location

Scottish Borders

• Oct 25, 2014

• #15

multi power said:

exactly my point

Click to expand...

Even though they're owned by BT, Plusnet still operates independently.

 

Paddington

Member

Location

Soggy Shropshire

• Oct 25, 2014

• #16

B****r, forgot its Saturday today and just rang the number pdrd gave me, told they're very busy and there's a 40 minute wait unless I wanted a ring back within the hour, I'll try again next week.

 

Y Fan Wen

Member

Location

N W Snowdonia

• Oct 25, 2014

• #17

BB went phut in a thunderstorm a fortnight ago. After the storm (12 hours!) all the router lights were out so dragged out an older one and fitted it. It showed all its lights but no luck. Waited a couple of days in case it came back and then dialed the number in the phone book. After about 10 minutes got talking to a chap from Lincs who went away for 2 or 3 minutes and then came back and explained what I had to do. It involved some elaborate codes and addresses, so as well as dictating them, he emailed me as well, so I could be sure of getting the case right. I retrieved the email via dial up. Got the little one to help me and I was back better than ever.

 

Paddington

Member

Location

Soggy Shropshire

• Oct 31, 2014

• #18

Tried the BT number @PDRD gave me at lunchtime today but was put onto the Mumbai, or wherever in India call centre. Well after an hour on the phone I was looking around for a sharp knife or blunt instrument. BT have concluded that the fault lies in my computer software and if I mention their name in Curry's I can get a discount on Windows XP. Wonder how many people follow that up?

 

Y Fan Wen

Member

Location

N W Snowdonia

• Feb 12, 2015

• #19

Little one works in a Welsh language call centre. He was telling me this w/e that they got the contract for the Welsh section of a national company's call centre provision last year. He was saying that they started out with a couple of calls per day but now it has ramped up to a hundred calls a day. The reason is that callers are gradually realising that if they choose the Welsh option, they get someone who is a fluent English speaker as well as a Welsh one. If they choose the English option, they get Anglo Indian.
The only reason this company has a Welsh section is because they have a statutory duty to provide one.
The future could get interesting. You note that I am not mentioning any name!
Try NHS Blood Services for how a call centre should be run and is run.

 

Lincs Lass

Member

Location

north lincs

• Feb 12, 2015

• #20

Tell them you cant understand a word they are saying and ask to get transferred to someone that actually speaks English ,,did that couple of years ago except I wasn't as polite as that ,,got put through to Dublin ,,that was near enough