- Location
- Ceredigion, wales
Our trusty Isuzu went into limp mode the other day. A quick look under the bonnet showed there was a crack in the inter cooler. No problem I thought, it's got a five year warranty so we dropped it off at the dealership.
The service manager phoned the following morning to say that they'd discovered the fault and an inter cooler was needed (WOW). However as the pickup was now out of warranty we would have to pay £275 for parts plus labour. I told her that the vehicle had a five year / 125000 mile warranty. She promised me I was wrong but I told her to go and look in the rear window where there's a sticker that says five year / 125,000 warranty.
She then said she'd have to speak to her boss. She then phoned back to say that the vehicle came with a three year / 60,000 mile warranty with two years extended warranty for year four and five. However, we were really lucky in that the extended warranty did cover the inter cooler BUT they didn't have one in stock and they were on back order and should be in within a week.
Anyhow, fast forward a week and I get a phone call this morning to say the pickup was ready but that Isuzu had not yet confirmed if they would pay for the repair or not. I told her I was coming to get it anyway and that I had no intention of paying for the repair. She (service manager) then said she wouldn't release the vehicle if wasn't willing to pay.
I went down there straight away and went to the owners office. The service manager was already there. I told them what I thought of their customer service and attitude and drove the pickup home. I did tell the owner that if they or Isuzu insisted I pay for the repair, that I would pay but they shouldn't expect to see me back there buying another vehicle ever again.
The pickup has been very reliable and I would have bought another or recommended it to others without hesitation. Why do they think it's right to treat customers so badly. Can't they see further than their noses?
Sorry for the rant. Just had to blow off some steam.
The service manager phoned the following morning to say that they'd discovered the fault and an inter cooler was needed (WOW). However as the pickup was now out of warranty we would have to pay £275 for parts plus labour. I told her that the vehicle had a five year / 125000 mile warranty. She promised me I was wrong but I told her to go and look in the rear window where there's a sticker that says five year / 125,000 warranty.
She then said she'd have to speak to her boss. She then phoned back to say that the vehicle came with a three year / 60,000 mile warranty with two years extended warranty for year four and five. However, we were really lucky in that the extended warranty did cover the inter cooler BUT they didn't have one in stock and they were on back order and should be in within a week.
Anyhow, fast forward a week and I get a phone call this morning to say the pickup was ready but that Isuzu had not yet confirmed if they would pay for the repair or not. I told her I was coming to get it anyway and that I had no intention of paying for the repair. She (service manager) then said she wouldn't release the vehicle if wasn't willing to pay.
I went down there straight away and went to the owners office. The service manager was already there. I told them what I thought of their customer service and attitude and drove the pickup home. I did tell the owner that if they or Isuzu insisted I pay for the repair, that I would pay but they shouldn't expect to see me back there buying another vehicle ever again.
The pickup has been very reliable and I would have bought another or recommended it to others without hesitation. Why do they think it's right to treat customers so badly. Can't they see further than their noses?
Sorry for the rant. Just had to blow off some steam.
