Reports going unanswered

Formatted

Member
Livestock Farmer
It used to be that when you reported something, you got a reply telling you what action was taken. That hasn't happened in a while. Transparency is important (see Youtube comment reporting issues); is this a change of policy?
 

Clive

Staff Member
Arable Farmer
Location
Lichfield
It used to be that when you reported something, you got a reply telling you what action was taken. That hasn't happened in a while. Transparency is important (see Youtube comment reporting issues); is this a change of policy?

No change of policy and as far as I’m aware all are up to date and answered if required

Not all reports require and answer though some just need action
 

Chris F

Staff Member
Media
Location
Hammerwich
It used to be that when you reported something, you got a reply telling you what action was taken. That hasn't happened in a while. Transparency is important (see Youtube comment reporting issues); is this a change of policy?

There are no reports outstanding. And all have been dealt with in the normal manner. There are only 4 options for us to select from.

Is there a recent report you are referencing. I’ll ask in the mod area to see who dealt with it.
 

Chris F

Staff Member
Media
Location
Hammerwich
While I have your attention Clive, the app keeps freezing all the time and I have to keep rebooting my phone to get it working again.

There was a new version released recently I believe. Has they app been updated on your phone. I don’t use it myself. But have just downloaded it to test.

Can you confirm phone and operating system please?
 

Chris F

Staff Member
Media
Location
Hammerwich
It used to be that when you reported something, you got a reply telling you what action was taken. That hasn't happened in a while. Transparency is important (see Youtube comment reporting issues); is this a change of policy?

Actually I have just looked up your last report and sent you a screenshot of the resolution. It was dealt with in the normal manner and marked resolved. I have no idea why you didn't get a notification. Do you have site emails turned off?
 

Gav

Member
Arable Farmer
Location
Norfolk
I’m having the same problem @Chris F , IPhone 8 running the latest app, pages freeze and then the app crashes, been doing it for the last couple of days.
 

Chris F

Staff Member
Media
Location
Hammerwich
@beefandsleep @Gav We have now run a full diagnositc test of the App and it has passed every test. Note from the dev team below:

Everything appears to be working correctly, and you are using the latest XenForo plugin which is normally the root cause of issue.

I checked your apps in the stores, we believe you are on the latest versions of both Android and Apple.

Although; It has not been unheard of for Tapatalk to issue an update to the app quietly for bug fix or crash issue without incrementing the version number or making reference in the changelog. It has happened to a number of our clients already in the past couple months and your most recent updates we conducted for you in February do overlap one of these occasions.

Given that everything we can check on your behalf is all working as expected, the only avenue really would be to attempt an app update on the app stores and see if the problem persists.

So we will get the the app updated again and try that. Sorry we weren't able to find the root cause though. Its an odd one.
 

Chris F

Staff Member
Media
Location
Hammerwich
@beefandsleep and @Gav

Request from Dev team:

The users experiencing issues, are they tech savvy / helpful enough to collect the crash log? Might reveal more information...

  1. On your iPhone or iPad, navigate to the Settings app
  2. Go to Privacy
  3. Go to Diagnostics & Usage
  4. Go to Diagnostic & Usage Data
  5. You will see an alphabetical list all crash logs on your device, find TFF
Once you’ve entered the crash log, you can long-press to select all of the text and copy to your clipboard and paste it to you in a forum message.

Could you paste the results in this thread please?
 

beefandsleep

Member
Location
Staffordshire
Thank you Philip, that worked. I had a look but the text is absolutely massive and I’m not sure it’s the right one. The app just crashed again and on looking in analytics there wasn’t a new report. I reloaded the app last night and this time I didn’t have to restart my phone, just reopened the app and it started up fine so maybe it’s sorted now.
I flicked the switch on the share analytics with app developers so I assume if it happens again they will get some kind of notification?
 

SFI - What % were you taking out of production?

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  • Up to 25%

    Votes: 62 35.0%
  • 25-50%

    Votes: 28 15.8%
  • 50-75%

    Votes: 3 1.7%
  • 75-100%

    Votes: 3 1.7%
  • 100% I’ve had enough of farming!

    Votes: 4 2.3%

Red Tractor drops launch of green farming scheme amid anger from farmers

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As reported in Independent


quote: “Red Tractor has confirmed it is dropping plans to launch its green farming assurance standard in April“

read the TFF thread here: https://thefarmingforum.co.uk/index.php?threads/gfc-was-to-go-ahead-now-not-going-ahead.405234/
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