- Location
- Hampshire
Quite glad I just bought a Toyota, our local tractor dealer sells Izusu and I was tempted.
Isuzu D-Max Warranty Issues - Never Again
- Thread starter ANH
- Start date
When i was shopping for a new pickup before christmas, my local isuzu dealership was most helpful in letting me have a demo of a brandnew extracab for the weekend, not like toyota who i finally bought, thats another story, my impression of the demo was the old adage you get what you pay for, i thought the build quality was below toyota, and one thing i didnt like, which i did a couple times was i stalled it and i found it was to easy to put it into reverese instead of first.
- Location
- Lincolnshire
I still dont see the problem, free loan of a new truck? how much better can it get, wonder if i can get the same with my new car thats still working ok?
ollie989898
Member
Just get a refund. I dont care whose fault it is, the manufacturer is clearly inept and the dealer doesnt care a feck. Do you want any more involvement with these cretins? Get money back and buy a Toyota.
Adam@Rumen
Member
- Location
- Nantwich/Rishton
You should have asked us on here what pickup to buy initially 
- Location
- Lincolnshire
But he will start wearing his own tyres out then and pay for servicing.
- Location
- Darlington
On the other hand though, My Dad bought one of the infamous 3.0l troopers. Against much advice, it got a bit poorly and a bit of research on the internet resulted in a number to ring and we got him a complete engine. This was at just i=under 5 years old and just under 60,000 miles. It managed to almost make it to 100,000 before he got out of it. Top class service from Isuzu rewarded by him buying a Mitsubushi
ollie989898
Member
Having a loan car is not the same as your own truck. I can think of few environments less suited to loan vehicles than farm work.
Good news today
Went on the Isuzu website and kicked up a stink - they have removed a part from the import centre and it will be with the dealer on Monday.
I actually requested this to happen 3 weeks ago.
However the strange thing is I was twice told by the dealer that once the part is on a vehicle it is then coded to that vehicle hence cannot be used for another one.
Went on the Isuzu website and kicked up a stink - they have removed a part from the import centre and it will be with the dealer on Monday.
I actually requested this to happen 3 weeks ago.
However the strange thing is I was twice told by the dealer that once the part is on a vehicle it is then coded to that vehicle hence cannot be used for another one.
In answer to some of the other posts on here.
Yes it would be good to have the use of another truck if it was of the same level of truck as mine - for example when I put my RR in for any work the dealer always gives me a RR of the same or higher spec than I have
This is is my 2nd Blade and the 1st one went 3 years with only requiring tyres, wiper blades and getting serviced
Very true about the automatic as the one I have on loan is a manual and you are correct the gearbox is crap and reverse is easy to select when looking for 1st - I am getting used to it now after a few scary incidents
Last but not least when you have a vehicle on loan you have to be very careful the dogs etc don't damage anything or the cost is coming back to you where as if its your own vehicle well so be it.
Yes it would be good to have the use of another truck if it was of the same level of truck as mine - for example when I put my RR in for any work the dealer always gives me a RR of the same or higher spec than I have
This is is my 2nd Blade and the 1st one went 3 years with only requiring tyres, wiper blades and getting serviced
Very true about the automatic as the one I have on loan is a manual and you are correct the gearbox is crap and reverse is easy to select when looking for 1st - I am getting used to it now after a few scary incidents
Last but not least when you have a vehicle on loan you have to be very careful the dogs etc don't damage anything or the cost is coming back to you where as if its your own vehicle well so be it.
Then I think you could be looking at a large bill, when you returned it.
1986masseyman
Member
Finally i see someone else is having problems withe their D-Max as well.
I bought a 2.5td yukon in January brand new, having moved from a shogun to this for my gundogs.
Ive been littered with a reoccuring problem, after 5000 miles my clutch and flywheel gave up on me, fixed in the dealership under warranty. I put it down to a factory fault/teething issue so thought that was it fixed. That was in May 2017.
Then at the end of August 2017 it developed an oil leak and decided to blow the orange pipe off think its the intercooler one as well as being hard to get into 1st gear. Again fixed under warranty, no issues.
Then about 4 weeks ago the same problem arrived again, sticky 1st gear and a clutch burning issue. Went back to the dealership and they got a mechanic to take it apart. It needed another new clutch and flywheel as well as another oil leak they found. They went ahead and fixed it without contacting me assumming Isuzu would cover it under warranty.
Isuzu arent standing over this work under warranty and are saying a blunt no. Currently the finance company is investigating it with the dealership and Isuzu themselves.
Am i wrong to ask for a new D-Max as i dont want this one? Its not used for towing at all mainly to transport my dogs
I bought a 2.5td yukon in January brand new, having moved from a shogun to this for my gundogs.
Ive been littered with a reoccuring problem, after 5000 miles my clutch and flywheel gave up on me, fixed in the dealership under warranty. I put it down to a factory fault/teething issue so thought that was it fixed. That was in May 2017.
Then at the end of August 2017 it developed an oil leak and decided to blow the orange pipe off think its the intercooler one as well as being hard to get into 1st gear. Again fixed under warranty, no issues.
Then about 4 weeks ago the same problem arrived again, sticky 1st gear and a clutch burning issue. Went back to the dealership and they got a mechanic to take it apart. It needed another new clutch and flywheel as well as another oil leak they found. They went ahead and fixed it without contacting me assumming Isuzu would cover it under warranty.
Isuzu arent standing over this work under warranty and are saying a blunt no. Currently the finance company is investigating it with the dealership and Isuzu themselves.
Am i wrong to ask for a new D-Max as i dont want this one? Its not used for towing at all mainly to transport my dogs
The only advice I could give you is to log on to the Isuzu website and register a case.
Once head office got involved I saw a lot more action take place and that would be best way to get your issues across to them. I do know that at the start they only did fault finding work on my truck until Isuzu gave them approval as that was another argument I had at the start as 5 days had past and nothing had been done to repair car apart from fault finding.
https://www.isuzu.co.uk/contact/customer-support/contact-support
I have now received my D-Max back with the problem sorted. Apparently Isuzu were keen to change the ABS block hence the one from the import centre was being mobilised however a technician who had just come back from an Isuzu training course found a fault with some valve and replaced it - hey presto the truck is back in normal service. Apparently this has now been added to the lateral learning Isuzu database.
Thats 24 hours and all seems normal.
1986masseyman
Member
I’ve been onto their website and logged a complaint, they didn’t seem to care and basically said no we aren’t standing over this latest problem.
Finance company are involved now with the dealer
Finance company are involved now with the dealer
- Location
- Hampshire
I thought that they had a 5 year 125,000 mile warranty, or are they saying that the clutch is a wearing part!
I'm pretty pee'd off that my 'new' Hilux had a transferable warranty to five years, it is just over 4 years old, but the pr*ck who owned it from new missed doing a genuine Toyota service last year so it is void. I really can't see the mentality of doing that!
1986masseyman
Member
Yeah trying to say it’s wear and tear yet it’s happened 3 times
That may be a get out attempt. I am sure that requirement was changed to any competent garage having to carry out the stated service.
Cowabunga
Member
- Location
- Ceredigion,Wales
They will be wondering why it has happened three times and why you allowed it to slip at all, let alone to the point it created enough heat to require a new flywheel. The will be wondering whether you start off in third or something.