NEW BT POLE IN THE WAY

P

Pie face

Member
Openreach have put a replacement pole in. For some reason they have cut off the old pole and put the new one to the side by about a foot. Unfortunately this has had the effect of narrowing a gateway so that I now can't get my wider machinery through that only just used to scrape through.

The pole went up in October and I immediately complained at the time, before long I'm going to be needing the access and they've not done anything apart from acknowledge my complaint - any ideas what can I do to get it sorted.
 
Matt L

Matt L

Member
Trade
Location
Suffolk
Take a photo of the cut off pole, the new pole next to it and the gateway. Then contact them stating that the gateway will now need to be widened as they have put the pole in the wrong place without consultation with yourself.
You have an even stronger point if it is on private land and not the verge.
 
milkloss

milkloss

Member
Livestock Farmer
Location
East Sussex
Pie face said:
Openreach have put a replacement pole in. For some reason they have cut off the old pole and put the new one to the side by about a foot. Unfortunately this has had the effect of narrowing a gateway so that I now can't get my wider machinery through that only just used to scrape through.

The pole went up in October and I immediately complained at the time, before long I'm going to be needing the access and they've not done anything apart from acknowledge my complaint - any ideas what can I do to get it sorted.
Click to expand...

Whose phone line is it? Makes all the difference.

Do you have livestock and need emergency access? You have already complained, now it’s an emergency!
 
Dry Rot

Dry Rot

Member
Livestock Farmer
Location
Scottish Highlands
Steevo said:
Go straight to the top....Clive Selley is CEO of Openreach.

[email protected]

Have mentioned my dealings with him on here before.
Click to expand...

Exactly this! Couldn't get any action from BT, so jumped in the car, drove to head office, and walked in to the CEO's office. I was in there before they had time to close their mouths. Got the job done pronto.

Did that with British Airways cargo when they lost a dog of mine in Ireland during the Christmas period some years ago. They had me on a plane, sitting in the jump seat next to a pretty stewardess, in next to no time. Got the dog back, too, but it's amazing how far they can travel in a few hours.
 
Matt L

Matt L

Member
Trade
Location
Suffolk
Highway have right of access to install utilities in first metre and half of verge on most roads Agree they don’t own it but they can put in services
 

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