Isuzu D-Max Warranty Issues - Never Again

kiwi pom

Member
Location
canterbury NZ
Sounds like someone at Isuzu has decided its not a common problem so have put it down to driver abuse or poor repair at the dealership.
As the OP 's story shows having the right person with the right knowledge looking at a problem can make a huge difference.
Did you ask or were you told by the dealership what caused the initial failure? It's certainly something I would have asked.
 
They put it down originally to a fault at manufacture, which I can understand these things happen from time to time. This latest time the dealership repaired it without making me aware of any problem thus meaning I can’t get an independent inspection done on what was causing the problem. The finance company didn’t take lightly to that either.
 
It actually burnt the clutch out as soon as I smelt the burning and the sticky 1st gear it was taken up to the dealership with 5,000miles on it. On a brand new jeep I don’t expect to have that fail after a small amount of miles and as it’s not used for work shouldn’t happen. There is obviously an under lying issue with the jeep that nobody seems to be bothered to find. The act now the dealership won’t give the finance company the job card and paperwork from the 1st time adds fuel to the fire
 

Ley253

Member
Location
Bath
Around here, diff make, but same dealership. We had several Ssanyong Mussos, through our sales which destroyed their clutches. We traced the problem to incorrect master cyl push rod adjustment, which after a few hundred miles was holding the clutch partially disengaged. When asked why there was no pedal free play on the new ones in dealer stock, we were told its auto adjusting, so doesnt have any!
 

Cowabunga

Member
Location
Ceredigion,Wales
Around here, diff make, but same dealership. We had several Ssanyong Mussos, through our sales which destroyed their clutches. We traced the problem to incorrect master cyl push rod adjustment, which after a few hundred miles was holding the clutch partially disengaged. When asked why there was no pedal free play on the new ones in dealer stock, we were told its auto adjusting, so doesnt have any!

That sounds plausible and worth investigating.
Local tree surgeon has just had third clutch on a 15 plate Isuzu. He's not happy, as it doesn't compare favourably with Land Rovers on his fleet. However, it has towed a trailer with a mini digger and grab, probably up to the maximum 3.5 tons, a fair distance in that time. Not that that is an excuse. He compares it unfavourably with the Defenders he has run over the years, and still does, doing similar work.
 

ricky_rascal

Member
Location
N. Yorks
Going back to the isuzu parts thing my old dmax had to have new injectors under warranty. Couldn't get one out so had to take head off. To get head off had to lift engine out. Then they needed new seats for the injectors (or something) and were unable to get them for a few weeks. Mattered not to me as had a couple of new dmax demonstrators to try then a loan vehicle. A month or so later I bought a new 'old model' dmax. Surprisingly the engine was back in the next day and the day after they sold it! I suspect they thought if they left engine out long enough I'd eventually cave and buy a new one. I also pointed out it wasn't like I could go to Ford or Toyota garage and do a part ex with a demonstrator :rolleyes:
 

dixonktm

New Member
Finally i see someone else is having problems withe their D-Max as well.

I bought a 2.5td yukon in January brand new, having moved from a shogun to this for my gundogs.

Ive been littered with a reoccuring problem, after 5000 miles my clutch and flywheel gave up on me, fixed in the dealership under warranty. I put it down to a factory fault/teething issue so thought that was it fixed. That was in May 2017.

Then at the end of August 2017 it developed an oil leak and decided to blow the orange pipe off think its the intercooler one as well as being hard to get into 1st gear. Again fixed under warranty, no issues.

Then about 4 weeks ago the same problem arrived again, sticky 1st gear and a clutch burning issue. Went back to the dealership and they got a mechanic to take it apart. It needed another new clutch and flywheel as well as another oil leak they found. They went ahead and fixed it without contacting me assumming Isuzu would cover it under warranty.

Isuzu arent standing over this work under warranty and are saying a blunt no. Currently the finance company is investigating it with the dealership and Isuzu themselves.

Am i wrong to ask for a new D-Max as i dont want this one? Its not used for towing at all mainly to transport my dogs
I’m having major problems with a new 19 that runs verry roughly. Independent inspection is underway today and I will be rejecting it upon diagnostic from the engineer and confirmed fault report
 
I think isuzu is a marmite vehicle along with their dealer network, i’m on my second one 2.5 engine and auto, high mileage some towing, both of them have been mechanicals spot on and have had servicing, brakes, tyres and wipers.
I think I am very lucky that I have 2 really good isuzu garages to use, Roger Young and Whitehorse.
But I have seen a belligerent side to isuzu over paint, first one no issues just a bit thin, second had rust spots on doors, after a fight got It sorted under warranty, biggest fight was a rust spot on tailgate, pictures taken, isuzu said impact damage, spoke to an isuzu ASM at a show, he phoned back to office then gave the same speech.
But
Mentioned it again at a service, dealer principal looked at it his words were “it’s not impact damage you can see it’s come from the inside out” and swapped the tailgate as he had some in stock from a deal where the dealership had done some bed conversions.
It’s getting to the point of needing to upgrade, would I have another isuzu, probably yes, would be definitely yes it there was a bit more engine under the bonnet
 
Last edited:

dixonktm

New Member
I think isuzu is a marmite vehicle along with their dealer network, i’m on my second one 2.5 engine and auto, high mileage some towing, both of them have been mechanicals spot on and have had servicing, brakes, tyres and wipers.
I think I am very lucky that I have 2 really good isuzu garages to use, Roger Young and Whitehorse.
But I have seen a belligerent side to isuzu over paint, first one no issues just a bit thin, second had rust spots on doors, after a fight got It sorted under warranty, biggest fight was a rust spot on tailgate, pictures taken, isuzu said impact damage, spoke to an isuzu ASM at a show, he phoned back to office then gave the same speech.
But
Mentioned it again at a service dealers principal looked at it his words were “it’s not impact damage you can see it’s come from the inside” and swapped the tailgate as he had some in stock from a deal where the dealership had done some bed conversions.
It’s getting to the point of needing to upgrade, would I have another isuzu, probably yes, would be definitely yes it there was a bit more engine under the bonnet
I’d not touch the new 19 look around the country you will find lots of unsatisfied customers with engine problems with multiple visits to the dealer . Isuzu uk attitude is absolutely appalling. So the question is the 5 year warranty actually worry the paper it’s written on because they can’t fix them
 

Mursal

Member
But surely everyone isn't taking that attitude and service from them?
There has to be settlements with customers not documented, if there are actually that bad?
Sometimes I think customers really want to buy another brand but settle for an Isuzu and will never be completely happy with their choice, but it was cheaper.
 

Dave W

Member
Location
chesterfield
My dmax has been faultless in 3 years and 70k miles.
Can't really comment on the dealer as I've not had cause to contact them other than to arrange a service.
I will probably go away from a double cab next year but I'd have no hesitation in having the new 1.9 if I wasn't.
T.I.M commercials at Ilkeston have been spot on.
 

MrNoo

Member
Arable Farmer
Location
Cirencester
No real issues here, 82K miles, changed an EGR valve. Front diff was nackered (but suspect it had been damaged before I bought it) £150 from a breakers and about an hour on a 4 post lift, job done. Mine does seem a little flat while towing 2.2t up hills, suspect I may have a boost leak somewhere so need to investigate.
Tallis my local dealer has been very helpful indeed, esp the workshop!
 

pettsy

Member
Location
Derbyshire
But I have seen a belligerent side to isuzu over paint, first one no issues just a bit thin, second had rust spots on doors, after a fight got It sorted under warranty, biggest fight was a rust spot on tailgate, pictures taken, isuzu said impact damage, spoke to an isuzu ASM at a show, he phoned back to office then gave the same speech.

Turned down paintwork claim on my tailgate with exact same excuse. Dealer repainted it as gesture of goodwill (but made a mess of it first time)
 

top char

Member
On my 4th d-max, not any bother at all with any of them so far, 3 years is up next month and i'm in the usual dilemma of do i keep a while yet or change, but all these posts are making me wonder if i should be changing breeds!
 

Lost in Mid Wales

New Member
Location
Mid Wales
I thought for a while it was just me that had problems with Isuzu UK and my Local Dealership.

Sadly my local dealer in Mid Wales isn't very good and I had a terrible time. So Be Warned!!!!
(I have not named the dealership directly as the this thread is not about them)..

But this is my experience of Isuzu Dealers and Isuzu UK......
- The vehicle they had in Stock and had agreed a deal on was sold to someone else.
- The replacement vehicle they had wasn't ready on time.
- Then they rushed it through and recked the boot liner.
- Fitted a tow bar for the old style connections and cut out the reversing light wiring so my trailer reversing lights won't work. Why they couldn't fit the then new style connector is beyond me.. Just Lazy.
- They left the rear bumper on the wonk.
- Had to get them to refit a new boot liner
- Had to get them re align the rear bumper.
- Then had to pay an independent garage to redo the rear bumper when it became loose.
- Then the biggest issue was after four months they still had not cleared the remaining finance on my trade-in vehicle meaning that I was still paying for it. It took a number of calls and discussions and lies over a couple of weeks and only get it cleared after legal action was threatened.
- I also got nowhere when contacting a senior director at Izusu UK on an issue (Engine management update) and still have not got anywhere.
- All servicing and repairs I have had done by an independent mechanic as I simply didn't trust the dealership anymore. (Sadly he has moved on to another job now).

I feel that I purchased a brand new Isuzu D-Max Utah with Extras that cost about £ 30,000.00 that doesn't have a warranty because I don't have a dealership within a couple of hours drive I could trust or deal with.

The last time I posted about this as a question was asked directly about the said dealership, the dealer principle rang me up threatening to sue me for slander. After a long discussion he came to the realisation that everything I had posted was true and correct and all these issues was with one customer and he had thought that all these issues was spread over a number of customers. I guess that sometimes when things go wrong they continually go wrong.

As a result of this discussion the dealer principle agreed that I had been badly treated and understood my position. He then offered a way forward as a gesture of good will to resolve and help to restore a customer relationship. This was an offer of a free 36,000/three year service.

He also said that there might be an engine management system update to resolve issues experienced by some owners and I could pop my vehicle in when passing and it would be done while I waited as I am about an hour away. This was all taken in good will to resolve past issues I had experienced and if I had any problems I could contact him directly to ensure that I got good service and no further problems. In fairness I was impressed that the dealer principle wanted to resolve matters in the way he had offered as I had certainly not asked for anything, I was not after anything and didn't expect any resolve when making my posting. I was just posting my experience.

Sadly the service has not improved as I have tried on two occasions to drop by when i had intended to pass by to get my engine management system update and the dealership won't entertain it even though I was ringing a head to give them some notice. Their response was that it has to be booked in, in advance and can't be done when passing. I have not made a fuss of this but it is in contradiction to what the dealer principle stated.

Since the two previous attempts to get the update. I have rang the dealership twice and asked for the dealer principle DT, who was not on site when calling. So I asked politely without kicking up any fuss if DT could call me back. I am always polite and didn't going into any detail. The reason for these calls was so I can inform him of the continued issue with getting the update and to arrange to accept his good will gesture of the free service. But I have not received a return call to either of my calls and therefore I can't deal with the dealer principle directly as instructed.

While I am not surprised or had any expectations of the dealership as a whole. I do feel that the dealership staff really let down the business owner and the Isuzu brand.

As I have never asked for or expected anything for nothing, I don't see this broken gesture of good will as a loss.

It is just my experience of an Isuzu dealership. I have owned lots of vehicle from many different brands and I often changed my vehicle every 2-3 years. I have never had this type of experience with a dealer.

In being fair to Isuzu I am sure that there are many very happy Isuzu owners who have had a very good dealership experience.

I will therefore be taking my D-Max to another dealership that is about two hours away for its service and to check to see if it does require an engine management system update.

I will soon be changing my vehicle again as I have had it for three years now and I am currently looking around at what is on the market. But I am sure it won't be another Isuzu after this experience.

As I am going about my normal working life I am now always asking people who have vehicles that is of interest to me their thoughts on their vehicles and what their dealership experience has been like especially if there has been an issue that needs resolving.
 

Cowabunga

Member
Location
Ceredigion,Wales
Many new Isuzu are sold through H&F in mid-Wales. I have no idea whether or not they are involved here and assume not. However, it should be pointed out that H&F are not an authorised dealer for any brand as far as I know. Just thought I’d mention this because so many new pickups of several brands are sold by them into all areas of Wales if not the surrounding area, mostly actually sourced from authorised dealers who presumably need to meet sales targets.
 

Yale

Member
Livestock Farmer
Many new Isuzu are sold through H&F in mid-Wales. I have no idea whether or not they are involved here and assume not. However, it should be pointed out that H&F are not an authorised dealer for any brand as far as I know. Just thought I’d mention this because so many new pickups of several brands are sold by them into all areas of Wales if not the surrounding area, mostly actually sourced from authorised dealers who presumably need to meet sales targets.
H+F have a very good reputation and I have recommended them to others who have actually bought Isuzu from them.

We bought our 2.5 Utah from our closest dealer who has a mixed reputation.

It’s been OK with no faults except reverse sensors playing up and it does seem regenerate quite often.:nailbiting:

I don’t think I’d buy a 1.9 if replacing.
 

Cowabunga

Member
Location
Ceredigion,Wales
H+F have a very good reputation and I have recommended them to others who have actually bought Isuzu from them.

We bought our 2.5 Utah from our closest dealer who has a mixed reputation.

It’s been OK with no faults except reverse sensors playing up and it does seem regenerate quite often.:nailbiting:

I don’t think I’d buy a 1.9 if replacing.
One of my neibours has a 1.9 and doesn’t like it at all. It apparently doesn’t pull adequately well. They are disappointed with it.
 

Lost in Mid Wales

New Member
Location
Mid Wales
Many new Isuzu are sold through H&F in mid-Wales. I have no idea whether or not they are involved here and assume not. However, it should be pointed out that H&F are not an authorised dealer for any brand as far as I know. Just thought I’d mention this because so many new pickups of several brands are sold by them into all areas of Wales if not the surrounding area, mostly actually sourced from authorised dealers who presumably need to meet sales targets.

I can confirm that it is not H&F
 

SFI - What % were you taking out of production?

  • 0 %

    Votes: 80 42.3%
  • Up to 25%

    Votes: 66 34.9%
  • 25-50%

    Votes: 30 15.9%
  • 50-75%

    Votes: 3 1.6%
  • 75-100%

    Votes: 3 1.6%
  • 100% I’ve had enough of farming!

    Votes: 7 3.7%

Red Tractor drops launch of green farming scheme amid anger from farmers

  • 1,293
  • 1
As reported in Independent


quote: “Red Tractor has confirmed it is dropping plans to launch its green farming assurance standard in April“

read the TFF thread here: https://thefarmingforum.co.uk/index.php?threads/gfc-was-to-go-ahead-now-not-going-ahead.405234/
Top