Great spot, always have a solution to the problem.G kennedy in dunloy. Top bloke. Couple years ago i needed a sprayer nozzle at 7pm on saturday evenin cause rain was comin and he got me it with no extra charge. Was really impressed
Great spot, always have a solution to the problem.G kennedy in dunloy. Top bloke. Couple years ago i needed a sprayer nozzle at 7pm on saturday evenin cause rain was comin and he got me it with no extra charge. Was really impressed
I see nothing wrong in naming and shaming bad / slow paying farmers, nor bad dealers.Wonder how it would go down if , and it is only fair after all, that dealers named and shamed those who are bad payers by name and how much they owe . Now professional businesses would not do this, firstly because it would breach GDPR but mostly because it would be seen as unethical and the farming community would take great unbridgeable to their personal business being discussed on a forum.
Shame the same courtesy , all too often on here, does not apply in return.
Would everyone be quite so oblidged to offer their tuppence If the other half of the story were likely to come to light.
Tends to be very one sided and, as others have said , only half a story most of the time.
That's obviously when salesmen wanted to sell stuff. One gesture and there reaping years of loyaltyYou ask why die hard jd here . 20 years ago ish . When blue tractors dominated , a new 8560 with new. Combi and front press arrived. Front linkage was supposed to have bracing to bell housing , it came with out , well drilling commenced and one Friday oil stared pissing out of a crack in gearbox , tractor stranded in field , said nh dealer Could not come to sort it till Tuesday as bank holiday , Mike goes to evergreen now Doubledsys , for a few bits on the Saturday morning in a huff , moaning about nh dealer and tractor problem , with in 3 hours a demo 6910 was in harness with out any question take it till your sorted , it never left , blue scrap went back and green ever since , 7 in the yard at minute
When I worked at main IH dealer in the 70's it was common practice to put old trans fluid back into tractor but the customer would be charged for new ,also a starter motor would be repaired but then sprayed with black rattle can and charged out as fully reconditioned
But the thing is the customers did not know what went on
How common was it with other dealers to make bogus warranty claims?I also worked at an IH dealer from the 70s through to the 2010s ( not all the same dealer )
We were never asked to put old oils back in & charge out new oils, we did obviously put old oil back in when it was deemed perfectly ok.
There was one time we were asked to make up "extra" jobs, find faults if we could or make them up if we couldn't to try & get more work, I was appalled & refused point blank, as did the other lads who had all worked in the area for a long time, my reputation came before anything else to me & the idea quickly fell by the wayside.
It used to be fairly common. I remember back in the early 80's when a dealer had been paid to replace synchros and a clutch actuating rod, that I know of, there were probably far more, but never did them. When the synchros did go wrong, they already had the parts and had been paid for the job, but charged the farmer again for the repair work when it eventually failed, usually between 2000 and 3000 hours, which for the average farm in those days was between four and six years of age. The clutch rod was far more dangerous if it failed. They also did the same thing with a known issue with Subaru rear brakes, which locked up prematurely.How common was it with other dealers to make bogus warranty claims?
Agreed on the Deere dealersSmart Ag Services (JD/JCB), Buglers (NH), Oakes Bros (NH/JCB) and Hunt Forest (JD) are excellent around here.
I would sadly second the Marshall one... Painful to deal with, very painful.Good Service
NCE Ltd
Pecks
Ankers (Ben Burgess)
Big Bale South
Big Bale North
Bad Service
Marshall Land Rover
Close Mitsubishi
I know we have discussed this in the past Andrew. Close mitsi have been excellent to us on our three shoguns. So it could be down to individual people. Just goes to show we all have different experiences with dealersGood Service
NCE Ltd
Pecks
Ankers (Ben Burgess)
Big Bale South
Big Bale North
Bad Service
Marshall Land Rover
Close Mitsubishi
I know we have discussed this in the past Andrew. Close mitsi have been excellent to us on our three shoguns. So it could be down to individual people. Just goes to show we all have different experiences with dealers
How common was it with other dealers to make bogus warranty claims?
an excellent well written post....As helpful as a thread like this has the potential to be, we must remember that bad employees and managers come and go and even the best can have an off day and be very unlucky if they happen to serve a vocal complainer on that day.
I'm currently having difficulties with a company with an impeccable reputation for excellent service that has been trumpeted by myself and many others on here. I have been billed for parts not received, received parts that I've not ordered and having returned them can't seem to get a credit raised.
Past experience assures me (I hope) that they won't let me down and will get it sorted in time, but if it was my first time dealing with them, it would also be my last. If I was to name them on a public forum, the harm done would be undeserved to what is usually such a helpful and hardworking team.
Was that under RECO as a distributor? Can't see RECO as having been particularly generous with their warranty approvals.Back in the day when Maschio were new with 3 year warranty, a lot of power harrows were rebuilt just before 3 years were up.