Dealer excuses

ashmore · May 16, 2021

I've been waiting for my "new to me" telehandler to be delivered for nearly 7 weeks. There was a few jobs I wanted doing before I took delivery, including work on the AC. The dealer is making excuses that because of Brexit, spares from France are taking an age to come to the UK. They suggested that even JCB is affected.
Are they making excuses? Has anyone else been affected?

cletracboy · May 16, 2021

Yes my manitou has been broken down twice waiting for parts. First time for 4 days for a metal hydraulic pipe then 9 days for a rear wheel bearing, sungear and seals.

Chae1 · May 16, 2021

I'm being told parts from France is a issue also.

Midnight plough boy · May 16, 2021

Waiting on a part for my Navara since 14th April. Was told it was on back order and will be here in 2 weeks time. Spoke to them on Friday and it’s now due 4th June.

heard of lots of other parts / materials held up in the supply chain

Martin Holden · May 16, 2021

Machines aren’t an issue however parts consignments are as I am sure certificates of origin are required which is a minefield for spares as they can originate from all over the globe. This is a UK customs issue not one the EU have created. Odd that we seem to be letting foodstuffs in very easily but exports of UK food are problematic. Levelling up required I think.

TripleSix · May 16, 2021

Parts are a nightmare for most things at the moment

Finn farmer · May 16, 2021

Chae1 said:
I'm being told parts from France is a issue also.

Dealer told us that parts from France are hard to get during spring/summer time, so probably there's truth to it?

Victor · May 16, 2021

My kia has been in the garage over 6 weeks now waiting for a part

Drillman · May 16, 2021

I rung 3 local manitou dealers recently after a part for it. Non of them had it in stock and told non at manitou UK either.

so rung @ACEngineering and had it arrive the following day

MF-ANDY · May 16, 2021

New car put back from May to June due to semi conductor shortage for certain optional extras. Will be one of the last made with these options for a while apparently

Flat 10 · May 16, 2021

MF-ANDY said:
New car put back from May to June due to semi conductor shortage for certain optional extras. Will be one of the last made with these options for a while apparently

Tough at the top, at least you have your “old” car to use.

Partstech · May 16, 2021

MF-ANDY said:
New car put back from May to June due to semi conductor shortage for certain optional extras. Will be one of the last made with these options for a while apparently

That'll teach you for speccing the massaging seats !

ACEngineering · May 16, 2021

Chae1 said:
I'm being told parts from France is a issue also.

Not really, getting a lot of stuff next day now, the main thing is it has to be ordered on VOR and before 1pm and so long as it is air freight your normally okay. Anything that comes via road is 4 days VOR or not.

ACEngineering · May 16, 2021

cletracboy said:
Yes my manitou has been broken down twice waiting for parts. First time for 4 days for a metal hydraulic pipe then 9 days for a rear wheel bearing, sungear and seals.

No need to wait 9 days for wheel bearings, there easy available from UK stock.

ACEngineering · May 16, 2021

ashmore said:
I've been waiting for my "new to me" telehandler to be delivered for nearly 7 weeks. There was a few jobs I wanted doing before I took delivery, including work on the AC. The dealer is making excuses that because of Brexit, spares from France are taking an age to come to the UK. They suggested that even JCB is affected.
Are they making excuses? Has anyone else been affected?

Do you know what parts they are waiting for? i bet money on it they are on a stock order which wont be helping as they will want to keep there costs down, if the parts are out of stock at manitou france and they are on a stock order you could be waiting ages. Also IF someone else puts an order in on a VOR for the same part they will get priority over the stock order!

dowcow · May 17, 2021

Not unbelievable. Worldwide shipping of many goods right now is f**ked up due to covid, and brexit will not help at all. Pretty much the worst time for brexit to happen, not that it was going to be easy in the first place, but there you go. Probably would have been a better idea to scrap the thing for five years and figure out which head wants pulling out of which ass and all that... but... well. it's buggered now and... well.. it's buggered.

cletracboy · May 17, 2021

ACEngineering said:
No need to wait 9 days for wheel bearings, there easy available from UK stock.

Warranty job and had damaged gears in the hub too.

marco · May 17, 2021

ACEngineering said:
Do you know what parts they are waiting for? i bet money on it they are on a stock order which wont be helping as they will want to keep there costs down, if the parts are out of stock at manitou france and they are on a stock order you could be waiting ages. Also IF someone else puts an order in on a VOR for the same part they will get priority over the stock order!

What's vor?

Nick. · May 17, 2021

ACEngineering said:
No need to wait 9 days for wheel bearings, there easy available from UK stock.

Robt · May 17, 2021

marco said:
What's vor?

Its a code dealers use to order parts.
Vehicle Off Road... It means urgent. Less discount but should escalate the issues if parts are on short supply.

Dealer excuses

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

0 %

Up to 25%

25-50%

50-75%

75-100%

100% I’ve had enough of farming!

Share this page