As a farmer, can I use the excuses that various official departments use to me , on them? Go on, encourage me to refuse to answer the next inspector / official that rings us!! I am SO FED UP with firms .. the latest being the DVLA .. who' s answer message is . we're too busy, ring back late, goodbye ........ use the web chat available 8 to 8 OH no it ****** well isn't!! Patiently type in the question .. back comes the answer .. all our advisors are too busy, try again between 8 to 8.. this is after a lengthy wait anyway when they have told me that an advisor will be with me in a short while This is not for a social media chit chat, this is for something I REALLY need to know. Also just tried to chase a firm for a missing parts order. No phone number available. Only generic e-mail enquires available., non of the pre typed messages apply to what I wanted to know