A bill for warranty work

Bought a new item in August
Soon noticed 2 smallish faults, rang salesman he said "dont worry we'll get it in look at it"
Before it was collected noticed something else adjusted wrong (imo a pdi issue)
Mentioned that too ,"no problem" I was told "sort it same time"

Invoice landed yesterday for the adjustment and transport🤔
No mention of the other 2 issues ...but they arnt resolved

Personally I think that's a bit cheeky🤬
 

balerman

Member
Location
N Devon
Bought a new item in August
Soon noticed 2 smallish faults, rang salesman he said "dont worry we'll get it in look at it"
Before it was collected noticed something else adjusted wrong (imo a pdi issue)
Mentioned that too ,"no problem" I was told "sort it same time"

Invoice landed yesterday for the adjustment and transport🤔
No mention of the other 2 issues ...but they arnt resolved

Personally I think that's a bit cheeky🤬
Not cheeky,unacceptable.
 

valtraman

Member
Was it brand new item or new to u? If brand new then not acceptable for u to get bull if it was new to u secondhand could be that whoever fixed/ adjusted it didn’t know about Ure convo with salesman so sent u the bill.
 

kiwi pom

Member
Location
canterbury NZ
Bought a new item in August
Soon noticed 2 smallish faults, rang salesman he said "dont worry we'll get it in look at it"
Before it was collected noticed something else adjusted wrong (imo a pdi issue)
Mentioned that too ,"no problem" I was told "sort it same time"

Invoice landed yesterday for the adjustment and transport🤔
No mention of the other 2 issues ...but they arnt resolved

Personally I think that's a bit cheeky🤬
Ring them and explain they have charged you by mistake, I'm sure they'll sort it. No need for swearing or jumping up and down. (y)
 

Oscar

Member
Livestock Farmer
Long time ago , but local dealer in the 70 s . My Dad gets a bill from them for a wheel Barrow, from about 5 weeks earlier . He phones up same day and explains or rather asks why he had the bill as he had never bought a wheel Barrow from them . Lady says , ah ok , sorry must be a mistake , we will credit you .
Couple weeks later , my sister goes to do weeks work experience at said dealer including the finance department . She comes home one day to tell dad about the wheel barrow story. Apparently, they sold one wheel Barrow on a certain day but for some reason , no body could remember who it was but that the surname was D . So the boss told the finance dept to add a wheel Barrow to all customers Bill's with a D surname and apparently they ended up getting paid for 9 barrows as people did NT check their bills very well !!
 
Long time ago , but local dealer in the 70 s . My Dad gets a bill from them for a wheel Barrow, from about 5 weeks earlier . He phones up same day and explains or rather asks why he had the bill as he had never bought a wheel Barrow from them . Lady says , ah ok , sorry must be a mistake , we will credit you .
Couple weeks later , my sister goes to do weeks work experience at said dealer including the finance department . She comes home one day to tell dad about the wheel barrow story. Apparently, they sold one wheel Barrow on a certain day but for some reason , no body could remember who it was but that the surname was D . So the boss told the finance dept to add a wheel Barrow to all customers Bill's with a D surname and apparently they ended up getting paid for 9 barrows as people did NT check their bills very well !!
🤦‍♂️🤦‍♂️
 

Flatlander

Member
Arable Farmer
Location
Lorette Manitoba
Not acceptable,but I noticed you said other thing were out of adjustment. Not know what it’s on and what’s covered by the warranty it may not be covered. A simple adjusting job I doubt would be covered unless it involves engine hydraulics or transmission type of adjustment. More info would help.
 
Not acceptable,but I noticed you said other thing were out of adjustment. Not know what it’s on and what’s covered by the warranty it may not be covered. A simple adjusting job I doubt would be covered unless it involves engine hydraulics or transmission type of adjustment. More info would help.
In trying to be a bit vague as it keep the dealer anonymous

As said probably a miscommunication between the parts and accounts depts

Looking on other forums the adjustment issue is very common hence why I think it should be a pdi issue
 
In trying to be a bit vague as it keep the dealer anonymous

As said probably a miscommunication between the parts and accounts depts

Looking on other forums the adjustment issue is very common hence why I think it should be a pdi issue
How difficult would it have been for you to do this adjustment yourself?
 

SFI - What % were you taking out of production?

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Red Tractor drops launch of green farming scheme amid anger from farmers

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As reported in Independent


quote: “Red Tractor has confirmed it is dropping plans to launch its green farming assurance standard in April“

read the TFF thread here: https://thefarmingforum.co.uk/index.php?threads/gfc-was-to-go-ahead-now-not-going-ahead.405234/
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