iphone 5 won't accept email account

M

Minesapint

Member

Location

Oxon

• Aug 28, 2016

• #1

Just got an iphone 5s but it won't recognise my email account (BT mail via windows live). Password is correct, but it won't have it. Any ideas? Please keep it simple, I was born too soon for this technology lark! Many thanks.

 

J B

Member

Location

Shrops/Staffs/Cheshire borders

• Aug 29, 2016

• #2

I detest apple stuff, but ...

What exactly do you mean by saying it won't accept it?

I guess you are using the standard apple email app?

What happens?

 

M

Minesapint

Member

Location

Oxon

• Aug 29, 2016

• #3

Thanks for reply. When trying to set up email, the phone gives a list of recognised providers (AOL etc), but not BT. Then go to 'others', where it asks for email address and password. Put these in and it searches for account, but says one or other is not recognised. Changed password last night, so no mistake there. I wonder if there is an older password for BT.mail which the phone states is the provider. If so, that will be 15 years ago so no chance of remembering that. Will have to speak to BT (God help me). Should have stuck with Samsung!

 

Longpod

Member

Location

Northamptonshire

• Aug 29, 2016

• #4

http://bt.custhelp.com/app/answers/...g-up-your-bt-email-account-on-a-mobile-device

 

M

Minesapint

Member

Location

Oxon

• Aug 29, 2016

• #5

Many thanks,will give that a go

 

Mur Huwcun

Member

Livestock Farmer

Location

North West Wales

• Aug 29, 2016

• #6

My bt mail on ipad and iohone has been playing up this last week, it's fine through safari but they don't always download to the mailbox, sonetimes refuses the password. Apparently their server in India has been down according to sone googing I did!!!