CLAAS No brakes No refund

Jontym · Jan 20, 2017

What's happened to the OP in all of this? Has he been silenced......?

Cowabunga · Jan 20, 2017

JP1 said:
To be fair every time you got your car tyres changed you used to get an advice note saying wheel nuts need to be checked after 50 miles. I've watched many a time as the wheels are torqued up and I easily do any daily journey 4 or 5 times that mileage, so I would have to accept and take it upon myself to be responsible and check wheel nuts at the defined interval; even later the same morning. Why is there an issue with that, I wouldn't want to take my mate Andy and his torque wrench with me (or @roscoe erf and his torque wench either come to that)

You still do get that advice. In fact more tyre shops do so nowadays than used to. It is usually written on the invoice, sometimes in red letters.
It is done for a reason. The same reason that the big franchises all now use calibrated torque wrenches, compared to thirty years ago they had a wheel wrench and torqued up until they felt it was appropriate to the stud size. Trouble was you had idiots that overtightened and others that didn't tighten enough or forget the odd stud.

I saw a Transit a couple of months ago that had overtightened and stretched stud threads and the result was the same as under tightened fasteners. They had slackened and two of the five had sheared in the hub. It wasn't torqued to the specified figure and it was certainly not regularly checked by the driver. It could have killed someone.

Purli R · Jan 20, 2017

YorkshireAndrew said:
First job every morning to check my nuts .

That"ll be before you get out of bed then

Cowabunga · Jan 20, 2017

Purli R said:
That"ll be before you get out of bed then

No sh!t Sherlock!

Purli R · Jan 20, 2017

Will people just listen to @Cowabunga cos he is RIGHT so listen & take it on board,if anyone is too idle to check their own wheelnuts they shouldn"t come on here telling the world.

gone · Jan 20, 2017

Cowabunga said:
I am at a loss to understand your logic. I have seen no reference to the wheel falling off after four days. Or any specific number of days. For all I know it could have fallen off a month after delivery.
Regardless of that, you wilfully disregard good engineering practice and advice that has remained unchanged, but if anything reinforced over the years, to check wheel nuts after the first day of mounting/remounting, if not sooner, and daily thereafter for a period.

claas no brakes no refund said:
Just to clarify point of original posting was to find out if anybody else has been experiencing similar problems with Claas Atos brakes. To clear up some issues Tractor was purchased in July 2016 from dealer. Standard spec with loader. Front wheel fell off after 4 days due to bolts coming loose probably a one off problem. My main issue is with the brakes and steering. Brakes as being recognized by Claas Engineer as not adequate, back wheel ballasted as a temporary aid to improving stopping distance. (Stated in Claas brochure "Safe braking system. The brakes handle the low tare weight and high permissible gross weight with ease, guaranteeing maximum safety and stability." Tractor used well within its capabilities serviced at 100 hours by dealer. Thanks for your concern if messages short and abrupt the fact that this matter has been going on for months now, doing my head in so only constructive comments please. Thanks.

The OP stated the wheel fell on day 4

Cowabunga · Jan 20, 2017

Purli R said:
Will people just listen to @Cowabunga cos he is RIGHT so listen & take it on board,if anyone is too idle to check their own wheelnuts they shouldn"t come on here telling the world.

It really is shameful that they pride themselves in their own ignorance and an unwillingness to accept good practice that has been accepted for probably the last 70 years or more. I'd personally be grateful to learn best practice and be ashamed of my ignorance, not boast about the opposite and revel in my lack of diligence while denying the undeniable

Cowabunga · Jan 20, 2017

gone said:
The OP stated the wheel fell on day 4

Do you believe him? If so, and they might have, did he say why, and whether he had checked them in the meantime?

Regardless, read the above posts on accepted maintenance. Even go to the extreme of reading your user manual, however painful that is to you.

He isn't even making a big deal of the wheels, which suggests that this issue was resolved. But it is something a certain minority here have latched on to, much to everyone else's bemusement I'm sure.

Purli R · Jan 20, 2017

Cowabunga said:
It really is shameful that they pride themselves from ignorance and an unwillingness to accept good practice that has been accepted for probably the last 70 years or more. I'd personally be grateful to learn best practice and be ashamed of my ignorance, not boast about the opposite and deny the undeniable

Common sense mate,either born with it or born wi out it?

JP1 · Jan 20, 2017

Purli R said:
Common sense mate,either born with it or born wi out it?

Take your torque wrench or choose a counter balance wench ........

Purli R · Jan 20, 2017

JP1 said:
Take your torque wrench or choose a counter balance wench ........

View attachment 458636

Phwoar,she could ride wi me anytime

glasshouse · Jan 20, 2017

Cowabunga said:
Do you believe him? If so, and they might have, did he say why, and whether he had checked them in the meantime?

Regardless, read the above posts on accepted maintenance. Even go to the extreme of reading your user manual, however painful that is to you.

He isn't even making a big deal of the wheels, which suggests that this issue was resolved. But it is something a certain minority here have latched on to, much to everyone else's bemusement I'm sure.

So he made the 4 day wheel departure up?

Cowabunga · Jan 20, 2017

Purli R said:
Common sense mate,either born with it or born wi out it?

Yes indeed. But the denials? Its almost beyond belief. Not only will a couple of people not accept it quietly, but they insist on making tits of themselves by arguing the toss.

Cowabunga · Jan 20, 2017

glasshouse said:
So he made the 4 day wheel departure up?

I doubt everything and you would be wise to do so too. We've some right ones posting here at times, or haven't you noticed? One turned out to be a trailer thief and on the other channel there was a sex maniac Scottish lady. But was it a lady? I doubt everything that I am not certain about.
Are you certain?

Besides which, whether it was four days or four weeks, it makes not a jot of difference, as has been explained at great length but obviously hasn't quite sunk in.

glasshouse · Jan 20, 2017

B

Cowabunga said:
I doubt everything and you would be wise to do so too. We've some right ones posting here at times, or haven't you noticed? One turned out to be a trailer thief and on the other channel there was a sex maniac Scottish lady. But was it a lady? I doubt everything that I am not certain about.
Are you certain?

Besides which, whether it was four days or four weeks, it makes not a jot of difference, as has been explained at great length but obviously hasn't quite sunk in.

But no one would ever doubt you, the expert on everything.

Cowabunga · Jan 20, 2017

glasshouse said:
B

But no one would ever doubt you, the expert on everything.

Good grief, your ignorance is unbounded. Your unwillingness to learn to fill the ignorant void, astounding.

At least you haven't [yet] claimed that I learnt if from Google or Wikipedia, which seems to be the last retort from more than one .

Edit
Just Googled this for your amusement. Here is the first link I clicked
https://www.kaltire.com/why-re-torque-the-importance-of-retorquing/

QUOTE
Every time you have new tires or wheels installed, or your tires changed over, a team member at the store will ask you to come back the next business day or within 50 kms to get your wheels re-torqued. It’s free and it’s fast, and it’s important to your safety.

kiwi pom · Jan 20, 2017

llamedos said:
I have been asked to post this, on behalf of the Dealer in question.
I post with no bias or comment.

"With regards to the thread "CLASS No brakes no refund"

Neither the dealer in question or the manufacturer of the tractor want to trade remarks or comments of this thread online, The tractor in question has had any work needed all done under warranty at no cost to the owner,
And at anytime the tractor was not in working order or in the workshop for inspection,
A free loan tractor was available and given to him when he requested it,

Most of the time its been at the dealers was through a problem the owner thought was with the tractor,
After many tests and looking hard at the tractor No fault could be found with the brakes, steering etc,
The customer still maintained there was a fault, 2 product technical support men from the manufacturer came to assess the tractor, After more tests, nothing wrong was found, And deemed the tractor fit for purpose, and everything was as it should be,

The customer was still not happy, The manufacturer tried there best to please the customer, they even offered to up grade to a bigger tractor offering more than it was worth for his tractor that had nothing wrong with it, for an ex demo tractor, Again the customer was not having any of it, And wanted a full refund of all the money,

As from the 13th of December 2016 the tractor was to be returned to the customer, But he insists he does not want it back, And wants a full refund,

The tractor is sitting in the dealers yard for now, it is open for inspection by anyone independent who wants to have a look, And they can check for any faults with any part of the tractor, And the dealer will give you a free brew while you take your time to test the said tractor for any faults what so ever,

The customer is free to collect the tractor at anytime during office hours as and he wants to.

with regards to the problem with the front wheel falling off, it was driver error due to slack wheel nuts,

Hope this clears this up, and as said anyone wanting to inspect the said tractor are more than welcome to do so."

Basically the customer doesn't think the machine is good enough but there is actually nothing wrong with it, so its a bit of a stand off.
I'd be willing to bet this happens quite often. Friend of mine once insisted a dealer take a tractor back, basically because he just didn't like it, when the dealer refused he tried to claim there was something wrong with the cab suspension (there wasn't) and generally bad mouthed the tractor to any one that would listen, putting the dealer in a bad situation.
As for the wheel, yes it fell off because the driver didn't spot loose wheel nuts.
I'm not sure the nuts coming loose was the drivers fault though.

glasshouse · Jan 20, 2017

kiwi pom said:
Basically the customer doesn't think the machine is good enough but there is actually nothing wrong with it, so its a bit of a stand off.
I'd be willing to bet this happens quite often. Friend of mine once insisted a dealer take a tractor back, basically because he just didn't like it, when the dealer refused he tried to claim there was something wrong with the cab suspension (there wasn't) and generally bad mouthed the tractor to any one that would listen, putting the dealer in a bad situation.
As for the wheel, yes it fell off because the driver didn't spot loose wheel nuts.
I'm not sure the nuts coming loose was the drivers fault though.

Well said, common sense from nz as usual.

Cowabunga · Jan 21, 2017

kiwi pom said:
Basically the customer doesn't think the machine is good enough but there is actually nothing wrong with it, so its a bit of a stand off.
I'd be willing to bet this happens quite often. Friend of mine once insisted a dealer take a tractor back, basically because he just didn't like it, when the dealer refused he tried to claim there was something wrong with the cab suspension (there wasn't) and generally bad mouthed the tractor to any one that would listen, putting the dealer in a bad situation.
As for the wheel, yes it fell off because the driver didn't spot loose wheel nuts.
I'm not sure the nuts coming loose was the drivers fault though.

To be fair to the owner, we don't know what the facts are either way. It is probably more complex a situation than we know about, although you are correct that this kind of thing does happen from time to time. 'Buyer remorse' is quite common, as is overstretching the finances, which may be a cause of buyer remorse.

One thing we can't assume is that any of this is what is happening in this case, unless someone knows the parties and the issue first hand. I mean someone other than the two parties involved and not their best buddies either.

Some UK Finance deals do actually have a cooling off period. So if within that period, in extreme, the customer could actually pull out of the deal, something like the distance selling guarantee. Not entirely sure it is a legal requirement for industrial machinery though, as I've never come across any instance of it happening. Something tells me that it doesn't. Someone will know for certain.

gone · Jan 21, 2017

Cowabunga said:
Do you believe him? If so, and they might have, did he say why, and whether he had checked them in the meantime?

Regardless, read the above posts on accepted maintenance. Even go to the extreme of reading your user manual, however painful that is to you.

He isn't even making a big deal of the wheels, which suggests that this issue was resolved. But it is something a certain minority here have latched on to, much to everyone else's bemusement I'm sure.

Yes I do believe him, in the dealers reply he didn't question that, he just blamed the owner and refused to take any of the blame.
If there had been any more serious consequences to the wheel falling off the dealer would not have been able to say, nothing to do with me yours honour it was all the owner's fault that they were never checked.

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