iPhone insurance not replacing like for like

General-Lee · May 26, 2018

So dropped my phone in the bath last night!

Went to Carphone warehouse this morning and all above board same model, gb but theres no black instock. I specifically choose that as I don't like the white front, I've gone ahead with it as the speaker no longer works but not happy. Anyone had past experience or what I could/should do?

Thanks Lee

YorkshireAndrew · May 26, 2018

General-Lee said:
So dropped my phone in the bath last night!

Went to Carphone warehouse this morning and all above board same model, gb but theres no black instock. I specifically choose that as I don't like the white front, I've gone ahead with it as the speaker no longer works but not happy. Anyone had past experience or what I could/should do?

Thanks Lee

Best stop filming in the bath . [emoji849]

milkloss · May 26, 2018

Who is the insurance with and did they give you the option of waiting for a black (space grey?) one?

General-Lee · May 26, 2018

YorkshireAndrew said:
Best stop filming in the bath . [emoji849]

Had migraine/sick feeling last few days, got silage and sheeted down yesterday so finished early chilled out in the bath.

milkloss said:
Who is the insurance with and did they give you the option of waiting for a black (space grey?) one?

Geek squad (presume their own?), they did but I would be without a phone I asked if they do a loan phone whilst I waited but not an option.

joe soapy · May 26, 2018

Go into town and splash out £20 on a pixie 3

Steevo · May 26, 2018

Interesting one this. What model iPhone was it?

My 5S decided to stop charging last night when flat. Had it 2.5 years which I was a little disappointed with (last iPhone 4 did 5yrs). Anyhoo, ordered an SE last night for collection tomorrow.

Handset cost worked out at £10/month or so over its life. Hardly worth insurance at that. Have a family policy we pay £10/month for that includes phones.....but iPhone is £50 excess for repairs and takes a week to send/return so a bit of a pain.

Jerry · May 26, 2018

Carphone warehouse directed me to the apple store in Exeter recently. They swapped it over there and then.

Like for like. .

General-Lee · May 26, 2018

Steevo said:
Interesting one this. What model iPhone was it?

My 5S decided to stop charging last night when flat. Had it 2.5 years which I was a little disappointed with (last iPhone 4 did 5yrs). Anyhoo, ordered an SE last night for collection tomorrow.

Handset cost worked out at £10/month or so over its life. Hardly worth insurance at that. Have a family policy we pay £10/month for that includes phones.....but iPhone is £50 excess for repairs and takes a week to send/return so a bit of a pain.

6s, this should be next day but bank holiday has cocked that up.

General-Lee · May 26, 2018

Jerry said:
Carphone warehouse directed me to the apple store in Exeter recently. They swapped it over there and then.

Like for like. .

Have you insurance Jerry or was it a warranty type job?

Jerry · May 26, 2018

General-Lee said:
Have you insurance Jerry or was it a warranty type job?

Good point. That was warranty.

Insurance should be like for like though.

You may have queered the position though as you have accepted another phone??

Steevo · May 26, 2018

Jerry said:
Carphone warehouse directed me to the apple store in Exeter recently. They swapped it over there and then.

Like for like. .

Great service!

Trouble with many insurances is the excess of £50-100 on top of annual cover of £100-150 means:

a) if you claim in the first year it costs you £150-250 all in (insurance and excess)
b) if you don't claim, it still costs you £100-150.

I think insurance is a MUST if you're taking a new top end phone each year from your network.....but SIM free users who keep their phone more than a year are better to self-insure.

General-Lee · May 26, 2018

Steevo said:
Great service!

Trouble with many insurances is the excess of £50-100 on top of annual cover of £100-150 means:

a) if you claim in the first year it costs you £150-250 all in (insurance and excess)
b) if you don't claim, it still costs you £100-150.

I think insurance is a MUST if you're taking a new top end phone each year from your network.....but SIM free users who keep their phone more than a year are better to self-insure.

You're probably right as I've had it two and half years without a need to claim, but when I got it I paid more to get more storage space so wanted peace of mind.

Getting to the stage where I'm where I'm not fussed about upgrading, so a new of the same should do me a good few years.

You're probably right @Jerry when I got home made contact and complained so will see how that pans out, also got an appointment Monday in the Apple store for something else and will run it by them.

Pheasant Surprise · May 26, 2018

General-Lee said:
You're probably right as I've had it two and half years without a need to claim, but when I got it I paid more to get more storage space so wanted peace of mind.

Getting to the stage where I'm where I'm not fussed about upgrading, so a new of the same should do me a good few years.

You're probably right @Jerry when I got home made contact and complained so will see how that pans out, also got an appointment Monday in the Apple store for something else and will run it by them.

7 and above are ~~waterproof~~ bathproof

Steevo · May 26, 2018

Pheasant Surprise said:
7 and above are ~~waterproof~~ bathproof

Don't tell him that! He'll be paranoid with his replacement....and wish he'd had a more recent model!

General-Lee · May 26, 2018

Steevo said:
Don't tell him that! He'll be paranoid with his replacement....and wish he'd had a more recent model!

Not particularly worried now I've rinsed enough money on getting the newest/hottest phone over the years, my contract ended 9 months ago and I've got a plan nearly of what I was paying and 4 times as much data allowance.

Does seem a good feature, mine coped pretty well didn't faff drying it in rice etc. just dried it off and hair dried the the holes. Phone works fine but have no sound.

Kevtherev · May 26, 2018

Do not bath and phone at same time

General-Lee · May 26, 2018

Kevtherev said:
Do not bath and phone at same time

Yeah I know that now!

Philip Watkins · May 27, 2018

Steevo said:
....

My 5S decided to stop charging last night when flat. ......

Did you try clearing the crud out of the charging socket?

Steevo · May 27, 2018

Philip Watkins said:
Did you try clearing the crud out of the charging socket?

Yep. Clean as a whistle.

Steevo · May 27, 2018

Kevtherev said:
Do not bath and phone at same time

Could be worse.....at least it wasn't mains powered!

iPhone insurance not replacing like for like

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