John Deere reducing dealerships

Clive

Staff Member
Arable Farmer
Location
Lichfield
Yes but if you haven’t ever met Mr Bailey then you turn up. Apologise. Simply drop a business card. Second visit can be booked if you have the contact details. At the other end of the scale is @nick... one of the nicest guys you will meet. He would love the odd rep to cold call him. I’m sure his kettle would be on . You can’t do right for doing wrong!

I guess it depends on how busy the individual is

but making an appointment is always more polite surely
 

Sid

Member
Livestock Farmer
Location
South Molton
this is often quoted like it’s society’s fault ? Fact is it’s farmers that seem to be increasingly isolating themselves, that’s their choice no ones fault and it’s not good for mental health or business success imoky.rads to a lack of understanding of wider society and people which is so often displayed on this forum

if your felling isolated, get out ! It’s your choice, it’s a healthy (essential in fact) thing to do

no one has to be isolated in the Uk, even our most remotely located farms are not far from population relatively speaking

anyone who thinks the un announced rep that turns up is their friend needs to re asses life imo !
Less reps ,more online . Not always good.

Use to have butcher, Baker, clothes seller.
Reps selling feed, machinery, fuel,animal medicines with enough left over to make a living on farm.
Always time for a brew, chat and a laugh.

That is certainly lacking nowadays!

You obviously don't have a very clear understanding of mental health issues if you say they have to "get out".

Pull your head out of your own ass and open your eyes!!
 

Sid

Member
Livestock Farmer
Location
South Molton
I guess it depends on how busy the individual is

but making an appointment is always more polite surely

How do they make an appointment then?
Data protection means you can not contact anyone on a database via email or phone unless you have their permission?
 

Clive

Staff Member
Arable Farmer
Location
Lichfield
How do they make an appointment then?
Data protection means you can not contact anyone on a database via email or phone unless you have their permission?

rubbish - you are perfectly able to contact anyone by phone, email or even letter under “legitimate interest” clause, polite people contact me by phone or email and make a mutually convenient appointments

so much bullocks is talked about GDPR ....... yet most ag publishers ignored completely and no one even noticed
 

Clive

Staff Member
Arable Farmer
Location
Lichfield
Less reps ,more online . Not always good.

Use to have butcher, Baker, clothes seller.
Reps selling feed, machinery, fuel,animal medicines with enough left over to make a living on farm.
Always time for a brew, chat and a laugh.

That is certainly lacking nowadays!

You obviously don't have a very clear understanding of mental health issues if you say they have to "get out".

Pull your head out of your own ass and open your eyes!!

guess its different if you farm / work alone

my office / yard is full of people, it’s certainly not lonely in fact getting away from people is the tricky bit some days!
 

Sid

Member
Livestock Farmer
Location
South Molton
guess its different if you farm / work alone

my office / yard is full of people, it’s certainly not lonely in fact getting away from people is the tricky bit some days!
Guess?! That's very insular!

Huge differences!

Open your eyes and see that not everyone lives in the same world as a busy industrial type business.

Some people wouldn't see anyone on farm for weeks!
 

Sid

Member
Livestock Farmer
Location
South Molton
rubbish - you are perfectly able to contact anyone by phone, email or even letter under “legitimate interest” clause, polite people contact me by phone or email and make a mutually convenient appointments

so much bullocks is talked about GDPR ....... yet most ag publishers ignored completely and no one even noticed
Also how do they get their mobile or email details in the first place?
 

uztrac

Member
Arable Farmer
Location
fakenham-norfolk
Guess?! That's very insular!

Huge differences!

Open your eyes and see that not everyone lives in the same world as a busy industrial type business.

Some people wouldn't see anyone on farm for weeks!
Many farms are very lonely places,and as you mentioned they have not seen a visitor for many weeks.A lot of farmers that I visit ( before covid 19) enjoy a chat and a cup of tea/coffee.The days of "rural repping" are long gone in this part of the world.
 

puntabrava

Member
Location
Wiltshire
is there really such a think as a rep anymore ?

would anyone ever be ride enough to turn up at a farm without invitation these days ?

good old day ? bad old days more like when fools were clearly more easy parted from their money
For ‘’ride’’ I take it the adjective you were hankering after was rude?
Roll on the 70% cut in subsidy to bring farmers back to where they were 20 years ago,
ie hungry business people who needed to engage with people to stay in business,
not to be antagonistic to the train set owner but.
 

Clive

Staff Member
Arable Farmer
Location
Lichfield
Many farms are very lonely places,and as you mentioned they have not seen a visitor for many weeks.A lot of farmers that I visit ( before covid 19) enjoy a chat and a cup of tea/coffee.The days of "rural repping" are long gone in this part of the world.

are they chained to the farm 24/7/365 ? lonely people only have themselves to blame for either making no effort to socialise or being so obnoxious one wants to bother with them

sales reps are not friends just as prostitutes are not your girlfriend ! .... they are only there for your money
 

Clive

Staff Member
Arable Farmer
Location
Lichfield
Guess?! That's very insular!

Huge differences!

Open your eyes and see that not everyone lives in the same world as a busy industrial type business.

Some people wouldn't see anyone on farm for weeks!

i can only guess as have no experience of farming alone

but even then i would suggest that confusing sales people with friend’s is not wise
 

Sid

Member
Livestock Farmer
Location
South Molton
well if you’re wanting mine you could look at our website i guess ? No many businesses actively try to hide ?
I don't want all and sundry knowing my email address or mobile number much like the majority of ag businesses.
i can only guess as have no experience of farming alone

but even then i would suggest that confusing sales people with friend’s is not wise
You really do surprise me with your insular view Clive.
If you have no experience of farming alone I suggest that you dont comment then! It shows a lack of understanding of how many farms operate.

For local communities in areas that are mainly agricultural based then the communities can be very close knit.

Friends can be reps and visa versa.
I would see many reps,mechanics, vets,nutritionists, contractors etc in the Chiefs bar on a Saturday!! I wouldn't just ignore them as it's not business!
 

hutchy143211

Member
Location
E. Yorkshire
Surely its not just about a rep being a friend or not (Though they can be) but about the personal working relationship they form with you and your business?? I know we have several reps who will call in not to sell something, but to drop a calendar in, and maintain that connection and personal relationship. We would class them as friends but as a business more importantly that regular and sporadic contact is what keeps them involved in our farming business, knowing us and our needs so that in future they can sell us the right machine for our job. That personal service is what separates them from simply ordering parts, on an Amazon for tractors and machinery surely? That's fine if you know what you want explicitly but what if you have a weird question or a bespoke need where you want to talk it through with some? Great example is we've just bought a machine and I wanted to know where its centre of gravity was, an unusual request that doesn't normally lie on a spec sheet. Though the deal had been done already the rep took his time to personally produce me a drawing with the info on to help me out. That to me is the value behind the price paid for their service and input, provided they deliver it.

I don't work in agriculture full time, I work as a consulting engineer and one of the key things that's drilled into us is that personal relationships with others, client and colleagues, is the most crucial aspect of the business. Trust, empathy and mutual understandings of others problems, concerns and goals is how you win repeat work, keep people happy and build long term relationships that benefit both the clients and your business. These win-wins are surely what all industries should be seeking, adding value beyond just an end product.
 

Martin Holden

Member
Trade
Location
Cheltenham
Once the correct customer data is entered into a CRM System, the human input relates to the prospect likely-hood of purchasing and given a priority. The Management should take this on-board and help improve that priority level. However, once live, it never go's away, as it is now in the pipeline, and subject to review whenever that is done by whatever process has been set up for the review. If a prospect is live, the only way to get it out of the pipeline is to have a result. The frequency of review should not be affected by the frequency of purchasing, as some have more equipment and buy more frequently than others. It is rather pointless turning a customer into a prospect in the system, if you don't intend to follow-up at the required frequency, the argument could be the lower the priority, the more time required to improve it.

I think you have a shown a prime example of why many are not using CRM systems effectively.
I use my own system. I have no idea how others use theirs. At the end of the day, each to their own.
 

Clive

Staff Member
Arable Farmer
Location
Lichfield
In an industry that moans there is no margin can we afford the extra layers. The “free” calendar etc ...... it all costs and all goes on the prices we pay, it’s simply not really needed these days in a lot ( but not every) case

this graph shows just how bad it’s got and whose talking the money ........ your “friends“
12ABAA18-6A1D-4AEF-8486-2C8F649C0ED2.png


the green is nett farm incomes ....... the blue is our suppliers ! This is Canadian data but there is a shockingly similar Uk graph the AHDB did that I can’t find just now

our “friends” are taking the pee
 

uztrac

Member
Arable Farmer
Location
fakenham-norfolk
friendship and business should be kept very separate IMO

Blurring those lines leads to bad business or failed friendship ultimately
Clive,you must live in a different world to me then. Perhaps its a generational thing. I am still dealing with farmers that |I met in the YFC over 60 years ago,but times do change I will have to admit to that.
 
Clive,you must live in a different world to me then. Perhaps its a generational thing. I am still dealing with farmers that |I met in the YFC over 60 years ago,but times do change I will have to admit to that.
I think I prefer your world to that of Clive’s. This industry is tough and getting tougher by the year, partly why I moved, one of a few things that still make it enjoyable are the personal relationships that we develop with our suppliers over the years. I think what is confusing this situation here is that most of us are talking about farming and farmers who are out to farm to the best of their ability first and make a living/get by second. I think @Clive is coming from the side of Agri business where making money at all costs is the name of the game. I had a couple of friends who were in partnership for years on either side of this fence, one was a farmer end of and a very good one at that and the other a money man and also very good at that. I always could equate to the former far easier than the later. I don’t think either side of this debate will ever fully see/embrace the others point of view, they are two totally different mind sets that are totally divergent.
 

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