It's a racket as is insurance and phone/isp services.......all this need to keep checking you not being robbed...what happened to values of transparency and customer loyalty. Confidence tricksters who need sorting.
I tried to switch to co-op back along. Was a nightmare and I told them to 'move along' in about the same amount of words. Hopeless. It's all very well encouraging people to keep switching but it usually ends up in some convoluted nightmare involving hours on the phone to sort basic issues. Personally, I am separating electric and gas as trying to switch both seems a nightmare. It's like they do dual fuel but it's not the same people you are dealing with. Co-op seemed fine on the electric switch but decided we were not switching the gas too. What? Cretins. All of them. Over paid cretins.
I think I'm paying about 11p kWhGreen Energy were the cheapest, but they dont do the Warm Front Gov thingy for pensioners, so work out more expensive than many of them.
This is the problem, the utility companies aren't electricians etc anymore, just call centres with a licence.Never understood swooping suppliers, no one ever comes out and runs in a new wire so surely it must all come from same source?