Coximus
Member
Just checked you can sue apparently, but it gets expensive because they have a tendancy to delay.
2016 Payments still not received
- Thread starter funny farm
- Start date
Coximus
Member
It's now August and a complaint first raised in December and again on 28th Feb has still not been asigned.
Words of agent "I am.not able to give you anything on when it will be looked at and how long it will take, your best course of action is to just sit on it and wait for us to contact you and tell you when we assign it to someone"
Basically 9 month's after making a complaint about a huge f upp on their part costing me most of my bps, it still hasn't even been looked at and the call centre staff can't/arnt allowed to help or put me through to anyone "I'm specifically not allowed to put you through to any specific teams, sorry"
Literally keeping people who they haven't paid, 100% in the dark! Literally won't speak to you or acknowledge even a complaint - just tell you when they want they Will!! Daft thing is mines the simplest of cases to resolve.
Words of agent "I am.not able to give you anything on when it will be looked at and how long it will take, your best course of action is to just sit on it and wait for us to contact you and tell you when we assign it to someone"
Basically 9 month's after making a complaint about a huge f upp on their part costing me most of my bps, it still hasn't even been looked at and the call centre staff can't/arnt allowed to help or put me through to anyone "I'm specifically not allowed to put you through to any specific teams, sorry"
Literally keeping people who they haven't paid, 100% in the dark! Literally won't speak to you or acknowledge even a complaint - just tell you when they want they Will!! Daft thing is mines the simplest of cases to resolve.
Hesston4860s
Member
- Location
- Nr Lincoln
My complaint was looked at pretty quickly, they don't really answer any of the points I raised in my complaint just said I wasn't eligible as I'd used the wrong code. I used the code they advised me to use, I have now gone to appeal but don't hold out much hope.
Unfortunately this whole fiasco with bps now looks like costing me my business, with the money I put into bps and then it not getting paid my cash flow crashed and I lost work and customers. Those customers went elsewhere and haven't come back, so that income has gone as well.
You were badly advised if I recall, do you have a recourse of action against the advisor?
Hesston4860s
Member
- Location
- Nr Lincoln
It was the RPA that said I was eligible and which code to use, so probably not.
Oh sorry. Forgot. Thought it was a land agent who originally got you into all this.
YorkshireAndrew
Member
- Location
- West / North Yorks border
We've an ongoing issue with the RPA so I've got my mp to write to George Eustice to try & move things along . Must be worth a try .
ballymacombsgrimme
Member
ballymacombsgrimme
Member
Steve, if you feel you have done your bit and resolved the matter and are entitled to the money, forget everything else and check out the complaints procedure you can use about the level of service you have recieved. I have had good results with a similar situation. pm me for more advice if you want
The walkmen
Member
- Location
- North Yorkshire
Received balance of my 2016 claim on Sep 1st, 9 months since payment window opened, its taken 16 months to process my claim just waiting on ELS/HLS delayed payment now! And I appreciate there are a lot worse cases than mine
smj1
Member
- Location
- Cumbria/North Yorkshire
We got most of our payment December last year however we had no payment off one area of land which we claimed on and it doesn't appear anywhere on our statement. Its ludicrous you cannot discuss it with anyone. All they ever say is "we will look into it but cannot give a time frame." No other organisation could get away with it. We are crippled financially at present with debts mounting to the extent i hate opening the door, the mail and wont answer the phone, and while its less than a grand owed, it would help feed us.
Coximus
Member
My complaint was finally looked at in the last week in august, resulting in a payment of the entire outstanding amount being paid first week in September.
The main and key thrust of the complaint was down to my entitlements having erroneously been removed to the NR, in addition to other linked errors.
Despite being assured, 100% on 3 separate phone calls with the complaint handler, that my account was now correct and the entitlments were showing as on my account, they still are not.
A month on an several calls to the RPA helpline return me back to the back of the que with the simple reposte; Send an email query and we will look into it................
Surely, as the complaint has clearly not being completed as the main point of it has still not being resolved - namely Entitlements are missing from my account, that means that the complaint cannot be closed and a new one need raising? Which means waiting in a que 9 months long..........
In short - it looks like 2017 p[payments will be messed up, exactly the same as 2016 payments, in almost the exact same manner and amount, for what ;
1) should have been resolved as it was the key, if not the central point in my complaint
2) was already resolved, according to the complaint handler.
3) is entirely predictable, and avoidable additional work for the RPA and myself, and was discussed at length with the complaint handler who explicitly assured me that it had been sorted, as it was an error in the 2016 claims working, and thus was resolved.
Does anyone have any idea how long they are currently taking to deal with complaints? And is their any way of speeding up the process or getting it dealt with, given that the complaint was raised, dealt with, and the results promised were not forthcoming.
It appears that as soon as they deem the complaint closed, the normal radio silence is resumed, whereas during the complaint process you can actually speak to someone who has information and can explain what is happening and why - which is the sort of basic service that really should be offered - the call centre staff, for all their good intentions are furnished with less information and ability to help than a dead sheep on its last thoughts.
With just 7 weeks left until the window, and the inevitable tide of thousands of new complaints, its pretty disheartening to realize that another year has been ballsed up, and it could be another 12 months before anything even gets looked at! Especially seen as the very issue at its heart was supposedly resolved!
The main and key thrust of the complaint was down to my entitlements having erroneously been removed to the NR, in addition to other linked errors.
Despite being assured, 100% on 3 separate phone calls with the complaint handler, that my account was now correct and the entitlments were showing as on my account, they still are not.
A month on an several calls to the RPA helpline return me back to the back of the que with the simple reposte; Send an email query and we will look into it................
Surely, as the complaint has clearly not being completed as the main point of it has still not being resolved - namely Entitlements are missing from my account, that means that the complaint cannot be closed and a new one need raising? Which means waiting in a que 9 months long..........
In short - it looks like 2017 p[payments will be messed up, exactly the same as 2016 payments, in almost the exact same manner and amount, for what ;
1) should have been resolved as it was the key, if not the central point in my complaint
2) was already resolved, according to the complaint handler.
3) is entirely predictable, and avoidable additional work for the RPA and myself, and was discussed at length with the complaint handler who explicitly assured me that it had been sorted, as it was an error in the 2016 claims working, and thus was resolved.
Does anyone have any idea how long they are currently taking to deal with complaints? And is their any way of speeding up the process or getting it dealt with, given that the complaint was raised, dealt with, and the results promised were not forthcoming.
It appears that as soon as they deem the complaint closed, the normal radio silence is resumed, whereas during the complaint process you can actually speak to someone who has information and can explain what is happening and why - which is the sort of basic service that really should be offered - the call centre staff, for all their good intentions are furnished with less information and ability to help than a dead sheep on its last thoughts.
With just 7 weeks left until the window, and the inevitable tide of thousands of new complaints, its pretty disheartening to realize that another year has been ballsed up, and it could be another 12 months before anything even gets looked at! Especially seen as the very issue at its heart was supposedly resolved!
carpenter1
Member
- Location
- devon
I still have not got my young farmers payment for 2016. Has any one else got theirs?
I do not want to ask my land agent as I will end up losing the money due to his wages to look in to it.
I do not want to ask my land agent as I will end up losing the money due to his wages to look in to it.
ballymacombsgrimme
Member
Coximus
Member
i got mine with the final payment - but it seems to be down to the delay in checking evidence, my caSE WAS simple as i was also a new entrant, alot of YF claims are people in existing farms, and are "fronting" to get the extra 25% while the farm decisions are still made by an older family member, got several friends in this boat, where bank statements are being checked etc to see names, and proof
`So if the farm decisions are still being made by an older member of the family do you think they really deserve the additional payments? Was that within the spirit of the scheme, and is it fraud?
Coximus
Member
I agree totally, unless the business is wholly and totally in the control and interest of the young farmer (Under 40) then young farmers top up Should not be paid at all. Alot of families have tried to game it that i know of! including grand kids who do the odd days help at lambing becoming the claimant!
Personally glad they are checking it out, as its a set pot and its not fair on those of us who can simply show that we are sole traders in our own right with no links whatsoever to anyone else.
carpenter1
Member
- Location
- devon
No I am a new entrant as well on ground I bought, I am 24, so well within the age. Only own 5.4 ha. So only just eligible
Hesston4860s
Member
- Location
- Nr Lincoln
I’ve given up on my 2015/16/17 claims, I just cant be bothered with it or my business anymore. I made an appeal 10 weeks ago as yesterday but not heard a dickie !.