A bill for warranty work

[davidroberts30]

Bought a new item in August
Soon noticed 2 smallish faults, rang salesman he said "dont worry we'll get it in look at it"
Before it was collected noticed something else adjusted wrong (imo a pdi issue)
Mentioned that too ,"no problem" I was told "sort it same time"

Invoice landed yesterday for the adjustment and transport
No mention of the other 2 issues ...but they arnt resolved

Personally I think that's a bit cheeky

 

[balerman]

Bought a new item in August
Soon noticed 2 smallish faults, rang salesman he said "dont worry we'll get it in look at it"
Before it was collected noticed something else adjusted wrong (imo a pdi issue)
Mentioned that too ,"no problem" I was told "sort it same time"

Invoice landed yesterday for the adjustment and transport
No mention of the other 2 issues ...but they arnt resolved

Personally I think that's a bit cheeky

Not cheeky,unacceptable.

 

[Nearly]

Foxtrot Oscar.

 

[davidroberts30]

Not just me then

 

[roscoe erf]

Foxtrot Oscar.

c you next Tuesday sonny

 

[valtraman]

Was it brand new item or new to u? If brand new then not acceptable for u to get bull if it was new to u secondhand could be that whoever fixed/ adjusted it didn’t know about Ure convo with salesman so sent u the bill.

 

[davidroberts30]

Was it brand new item or new to u? If brand new then not acceptable for u to get bull if it was new to u secondhand could be that whoever fixed/ adjusted it didn’t know about Ure convo with salesman so sent u the bill.

It was brand new

 

[kiwi pom]

Bought a new item in August
Soon noticed 2 smallish faults, rang salesman he said "dont worry we'll get it in look at it"
Before it was collected noticed something else adjusted wrong (imo a pdi issue)
Mentioned that too ,"no problem" I was told "sort it same time"

Invoice landed yesterday for the adjustment and transport
No mention of the other 2 issues ...but they arnt resolved

Personally I think that's a bit cheeky

Ring them and explain they have charged you by mistake, I'm sure they'll sort it. No need for swearing or jumping up and down.

 

[davidroberts30]

Ring them and explain they have charged you by mistake, I'm sure they'll sort it. No need for swearing or jumping up and down.

Naturally

 

[valtraman]

It was brand new

Shouldn’t have had a bill then, possible simple mistake although depending what the item was but my previous brand of tractor used to send us the bill when it was warranty work . Told us they would take it off our account when warranty cleared it! Now that was unacceptable

 

[davidroberts30]

Shouldn’t have had a bill then, possible simple mistake although depending what the item was but my previous brand of tractor used to send us the bill when it was warranty work . Told us they would take it off our account when warranty cleared it! Now that was unacceptable

Ffs

 

[Courier]

It was a mistake - chill…

 

[milkloss]

It was a mistake - chill…

Probably. The skeptic in me wonders how many others they've tried it with whose accounts dept didn't notice.

 

[kiwi pom]

Probably. The skeptic in me wonders how many others they've tried it with whose accounts dept didn't notice.

Yes I do think there are companies that give it a go in the hope bills are paid by someone that doesn't actually know what the bills for.
A call should sort it though.

 

[Kevtherev]

Not acceptable for a new machine tell them if it’s not resolved you will return the machine and need to be refunded in full should do the trick.

 

[Oscar]

Long time ago , but local dealer in the 70 s . My Dad gets a bill from them for a wheel Barrow, from about 5 weeks earlier . He phones up same day and explains or rather asks why he had the bill as he had never bought a wheel Barrow from them . Lady says , ah ok , sorry must be a mistake , we will credit you .
Couple weeks later , my sister goes to do weeks work experience at said dealer including the finance department . She comes home one day to tell dad about the wheel barrow story. Apparently, they sold one wheel Barrow on a certain day but for some reason , no body could remember who it was but that the surname was D . So the boss told the finance dept to add a wheel Barrow to all customers Bill's with a D surname and apparently they ended up getting paid for 9 barrows as people did NT check their bills very well !!

 

[davidroberts30]

Long time ago , but local dealer in the 70 s . My Dad gets a bill from them for a wheel Barrow, from about 5 weeks earlier . He phones up same day and explains or rather asks why he had the bill as he had never bought a wheel Barrow from them . Lady says , ah ok , sorry must be a mistake , we will credit you .
Couple weeks later , my sister goes to do weeks work experience at said dealer including the finance department . She comes home one day to tell dad about the wheel barrow story. Apparently, they sold one wheel Barrow on a certain day but for some reason , no body could remember who it was but that the surname was D . So the boss told the finance dept to add a wheel Barrow to all customers Bill's with a D surname and apparently they ended up getting paid for 9 barrows as people did NT check their bills very well !!

 

[Flatlander]

Not acceptable,but I noticed you said other thing were out of adjustment. Not know what it’s on and what’s covered by the warranty it may not be covered. A simple adjusting job I doubt would be covered unless it involves engine hydraulics or transmission type of adjustment. More info would help.

 

[davidroberts30]

Not acceptable,but I noticed you said other thing were out of adjustment. Not know what it’s on and what’s covered by the warranty it may not be covered. A simple adjusting job I doubt would be covered unless it involves engine hydraulics or transmission type of adjustment. More info would help.

In trying to be a bit vague as it keep the dealer anonymous

As said probably a miscommunication between the parts and accounts depts

Looking on other forums the adjustment issue is very common hence why I think it should be a pdi issue

 

[Lakesdigger]

In trying to be a bit vague as it keep the dealer anonymous

As said probably a miscommunication between the parts and accounts depts

Looking on other forums the adjustment issue is very common hence why I think it should be a pdi issue

How difficult would it have been for you to do this adjustment yourself?