Anyone from MF or Agco on here???

[ccp contracting]

When i got my tractor back i was not happy with the way the tractor was performing MF them selves said there was nothing else to be done , very dissapointed . Will be a different make next time .

 

[fendtfiasco]

Ultimately if either the dealer or area rep aren't interested you are stuffed, the brand doesn't make a difference. Have seen truly shocking behaviour from several dealers and brands even senior people in the UK aren't worth talking too.

They just ignore the problem just have to cut your losses change out and change brand/ dealer. A neighbour had a nightmare Massey 398 years ago , eventually ended in the High Court in Belfast he got compensation but Massey wouldn't take the tractor back. Suffered on for a few years with it, numerous fixes and repair bills ended up trading it his next tractor from another manufacturer gave years of exemplary service. They haven't bought Massey since!

 

[Steevo]

A neighbour had a nightmare Massey 398 years ago , eventually ended in the High Court in Belfast he got compensation but Massey wouldn't take the tractor back. Suffered on for a few years with it, numerous fixes and repair bills ended up trading it his next tractor from another manufacturer gave years of exemplary service. They haven't bought Massey since!

398 years ago…?! That must’ve been a very early prototype. It’s understandable it wasn’t the most reliable.

 

[Pilatus]

I doubt whether it would be any easier to actually speak to the top level after service manager for any major tractor/ machinery manufacturer.Sad state of affairs when the dealer or manufacturers service department can’t/won’t sort a problem on a new piece of equipment. That said I think it always been the same in my 40yrs of farming.
Dad had a dud International B47 baler bought new, they never could fix the knotters on the thing

 

[daveydiesel1]

398 years ago…?! That must’ve been a very early prototype. It’s understandable it wasn’t the most reliable.

Afaik they are comin up on 30 years old now

 

[davidroberts30]

I'm trying to get in touch with someone from the customer team at MF or Agco to discuss something with.

Local dealer has been great but can't solve this.

I have filled out forms, rung contact number off interweb and called the 24/7 line - all to no avail.

If someone from MF or Agco could get in touch I would apprentice it.

Whats the issue and tractor?

 

[Blue.]

Did he get a result

Yes,we all still remember.

I had problems with a JCB and my useless dealer wouldn’t do anything,so I just emailed JCB,they landed in the yard with a chap from the dealership a couple of days after,amazing how the dealer reacted when someone from JCB was in the yard,problem was solved and I’ll never use the dealer again.

 

[James]

Yes,we all still remember.

Ok is it a secret?

 

[Cowabunga]

It’s a ‘people thing’ more than a ‘brand thing’, although the brand ethos and history may be an influence on their staff. Some people in every organisation pull their weight and try and help customers. Some, albeit a minority, just don’t. I’ve experienced service managers from the sly barstewards through really helpful people who would engage with customers, to the lazy sods who didn’t want to know and would never engage with any customer about any issue. I think Midlands UK manufacturing companies and especially staff recruited from that area, whether they be car or tractor manufacturers tended to have an ‘attitude’, which probably at least partly explains why they have mostly failed financially or their parent companies have commonly moved nearly all but local sales and service operations abroad.

As for MF dealers in particular, they are at the mercy of their regional sales and service managers, who may fall into any of the categories of people mentioned above to a certain degree. Have a good manager and they are only too pleased to help deal with a problem on behalf of the dealer and customer. It may sometimes be a compromise rather than a fully satisfactory conclusion but they will do their best. A bad manager will perhaps ignore all issues and tell the dealer in no uncertain terms, not to bother him/her.

This is no different to dealing with people in all walks of life. You get the bad as well as the good. It is often very very difficult to even identify, let alone cull the ones with an unfortunate attitude that harms a business.

To be plain, I am generalising here and not pointing the finger at any single company or individual. This is an observation on life and how things are as much as a comment on the topic at hand. It all comes down to ‘people’, their temperament and how they manage and are managed.

 

[Lakesdigger]

Yes,we all still remember.

I had problems with a JCB and my useless dealer wouldn’t do anything,so I just emailed JCB,they landed in the yard with a chap from the dealership a couple of days after,amazing how the dealer reacted when someone from JCB was in the yard,problem was solved and I’ll never use the dealer again.

You were lucky!

 

[Hjcarter]

It’s a ‘people thing’ more than a ‘brand thing’, although the brand ethos and history may be an influence on their staff. Some people in every organisation pull their weight and try and help customers. Some, albeit a minority, just don’t. I’ve experienced service managers from the sly barstewards through really helpful people who would engage with customers, to the lazy sods who didn’t want to know and would never engage with any customer about any issue. I think Midlands UK manufacturing companies and especially staff recruited from that area, whether they be car or tractor manufacturers tended to have an ‘attitude’, which probably at least partly explains why they have mostly failed financially or their parent companies have commonly moved nearly all but local sales and service operations abroad.

Dealer has been very helpful but this is beyond their ability to make a decision which is why I want to speak to MF direct.

But I can't move forwards unless I can speak to MF and that's what's proving difficult.

 

[Cowabunga]

Dealer has been very helpful but this is beyond their ability to make a decision which is why I want to speak to MF direct.

But I can't move forwards unless I can speak to MF and that's what's proving difficult.

The dealer and his sales and service staff have direct access to whoever it should concern. The issue you have is whether your dealer staff can be bothered to liaise and on whether the relevant brand manager wants to know. Some managers, after initially contacting you after an introduction to the issue by your dealer, will give you their contact details, but most, in my experience, prefer to work through the dealer. So your path to the right man at the Company is through your dealer. Your satisfaction therefore depends on two parties, the dealer getting your problem through to the relevant responsible brand's manager, and secondly, that manager being worth his salt.

 

[Cowabunga]

You were lucky!

Yes, lucky to get the ‘right people’. There shouldn’t be luck involved but that’s the way things are. Once again, it is a ‘people thing’.

 

[Chae1]

If you want to get hold of someone from manufacturer the best opportunity is at a show where there represented. I realise there hasn't been many recently with covid.

Go to the show, get on the stand and find the right person. I have sorted out several long term problems going direct to manufacturer at shows.

It's often quite interesting what the dealer has told the manufacturer about the situation.

 

[Lakesdigger]

Yes, lucky to get the ‘right people’. There shouldn’t be luck involved but that’s the way things are. Once again, it is a ‘people thing’.

That depends how far in you are with dealer as well mind. If manufacturer backs dealer who has already messed you about it doesn't improve. My experience is before internet and social media mind which can be used to good effect (although it shouldn't be needed).

 

[nick...]

Try face book.had an issue with my Volvo excavator which was just 2 years old.gaiter round control lever had split letting in dust and dirt.3 year warranty so called dealer but then it was only engine and hydraulics covered and they wanted nearly £300 for said part.asked on Facebook if anyone else had had this issue and had a general moan and Volvo monitor the comments and I got contacted via messenger by the northern area parts manager who agreed to send a replacement part to dealer who then sent it to me to fit all free of charge.that kept me happy and will probably keep me a customer in the future.
nick…

 

[Ducati899]

I found posting on here soon resolved a problem I had,after months of trying to get things sorted

 

[Farma Parma]

If you want to get hold of someone from manufacturer the best opportunity is at a show where there represented. I realise there hasn't been many recently with covid.

Go to the show, get on the stand and find the right person. I have sorted out several long term problems going direct to manufacturer at shows.

It's often quite interesting what the dealer has told the manufacturer about the situation.

or hasnt told them !! totally agree here mind
If they wont listen calling them on Social Media is the last resort but sometimes you have no choice
i cant believe if you rang up the customer service dept of which iam sure there is one they dont want to help in some ways
out of warranty your on your own mind ive often heard of that.

 

[Steevo]

I'm trying to get in touch with someone from the customer team at MF or Agco to discuss something with.

Local dealer has been great but can't solve this.

I have filled out forms, rung contact number off interweb and called the 24/7 line - all to no avail.

If someone from MF or Agco could get in touch I would apprentice it.

You mention the local dealer have been great.

Have you asked them if they have a contact at AGCO that you could approach?

When I approached AGCO many years back I found them helpful and receptive....even if the problem still exists to this day.

 

[Sharny dubs]

I'm trying to get in touch with someone from the customer team at MF or Agco to discuss something with.

Local dealer has been great but can't solve this.

I have filled out forms, rung contact number off interweb and called the 24/7 line - all to no avail.

If someone from MF or Agco could get in touch I would apprentice it.

Surely you can ask your dealer for a meeting with the mf area manager. He or she will be at the dealer from time to time so you could ask to meet when they are in the area. We had serious problems with a claas back in the day and it was sorted with a chat in the yard with the claas area man and the sales man.