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Farm Business
Agricultural Matters
Are All Water Companies Not Fit For Purpose?
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<blockquote data-quote="Oliveau" data-source="post: 7893568" data-attributes="member: 159650"><p>As I said earlier on, yes it is a case of sheer incompetence. However, wearing my surveyor’s hat, the only claim here is for crop damage, and for time dealing with the matter.</p><p>Clearly SW ‘Customer Service‘ isn’t working as it should (Covid ??)</p><p>Apart from OFWAT, it make sure that a copy of that letter goes to SW chief exec. Also find the name of SW leakage manager and insist that he makes contact with you so that you can give him a good blast.</p><p></p><p>The letter to the chief exec will merely give rise to a standard cringing letter from CS saying “We are so sorry that you have been troubled……”, but giving a manager a good roasting usually does produce results.</p></blockquote><p></p>
[QUOTE="Oliveau, post: 7893568, member: 159650"] As I said earlier on, yes it is a case of sheer incompetence. However, wearing my surveyor’s hat, the only claim here is for crop damage, and for time dealing with the matter. Clearly SW ‘Customer Service‘ isn’t working as it should (Covid ??) Apart from OFWAT, it make sure that a copy of that letter goes to SW chief exec. Also find the name of SW leakage manager and insist that he makes contact with you so that you can give him a good blast. The letter to the chief exec will merely give rise to a standard cringing letter from CS saying “We are so sorry that you have been troubled……”, but giving a manager a good roasting usually does produce results. [/QUOTE]
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Are All Water Companies Not Fit For Purpose?
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