Be careful which HP agreement you sign!

[Young Apprentice]

Last year I bought a global brand machine on their own subsidiesed hire purchase package which was provided by a well known European finance name. I didn't read the full small print which states that the agreement is not regulated under the consumer credit act. Well as the saying goes......there is never a problem until there's a problem! I had repeated problems through harvest which rendered the machine inoperable on hse grounds but then near then end of harvest the machine suffered a major drive line problem, the manufacturer had no replacement parts available anywhere globally, (after six weeks without a replacement machine) a part was found in America, I asked them to expedite the part but they said no, I asked for release numbers and I would have the part collected by my courier, I was told "------ don't work like that!" It was a further two weeks before the machine made an appearance! Still with issues!

The lesson is, read the small print in the HP agreement, I won't deal with the brand or the finance house again, the effect of this is that I have to fund the legal representation to deal with the issue, the machine was £55k new, it's supposedly worth £35k now and the finance house says it's going to chase me for the shortfall having only run for 295 hours!

Read the small print!

YA

 

[kill]

A word comes to mind re your finance house and it rhymes with the word " Tanker's "!!!!!!!!!!!
What sort of machine was it as maybe some one here has had the very same problems????

 

[nick...]

What like a massey ferguson combine
Nick...

 

[rob1]

Just because it says something in small print doesnt mean it will stand up in court. Get to the top man even if it means going to his office and kicking the door in and giving him the easy or hard way talk. They will keep taking the pee until it becomes easier to sort it out than fight you.

 

[Wendy10]

Are you with the NFU? Get them on the case if so. We had a problem with a machine many years ago, granted on a Much smaller scale. I was banging my head against a brick wall with them, one letter from the NFU and the matter was sorted within days.

 

[pgk]

Last year I bought a global brand machine on their own subsidiesed hire purchase package which was provided by a well known European finance name. I didn't read the full small print which states that the agreement is not regulated under the consumer credit act. Well as the saying goes......there is never a problem until there's a problem! I had repeated problems through harvest which rendered the machine inoperable on hse grounds but then near then end of harvest the machine suffered a major drive line problem, the manufacturer had no replacement parts available anywhere globally, (after six weeks without a replacement machine) a part was found in America, I asked them to expedite the part but they said no, I asked for release numbers and I would have the part collected by my courier, I was told "------ don't work like that!" It was a further two weeks before the machine made an appearance! Still with issues!

The lesson is, read the small print in the HP agreement, I won't deal with the brand or the finance house again, the effect of this is that I have to fund the legal representation to deal with the issue, the machine was £55k new, it's supposedly worth £35k now and the finance house says it's going to chase me for the shortfall having only run for 295 hours!

Read the small print!

YA

Do they have a public customer satisfaction site, I found having twittered problems with insurer they changed to being so helpful I might have left business with them if I hadn't already moved it!

 

[Sid]

I had an issue with a machine not having just a simple instruction book. After 3 months I stopped threatened to stop all HP payments to the own companies finance department due to HSE risk. Within 3 days i had a instruction booklet. It seems the importer hadn't translated the book and was selling machines illegally. Heads did roll!

 

[Desangosse Ltd]

http://www.ceoemail.com/

This is a great website - it gives the direct email of most ceos. It worked very well for me when I had a logistical problem with some goods being delivered. 1 email = problem sorted

 

[dunkie]

Issue your own terms and conditions, it's simple, pay for what you expect.