BPS 2018

Einstien

Member
I'm told 'We' asked for the progress of a claim to be available on the website, and the RPA delivered that!

BUT they openly admit the status of a claim is almost totally pointless as it can revert back for numerous reasons (none of which are available to anyone in the call center or anyone you can speak to).

So while they have appeased those who were demanding info, it is actually worse than before because now you are told a particular status, then the next day it can revert right back to initial stages of the claim... RPA also tell us this can happen but give you absolutely NO access to find out why (just use the well within payment window line).... So the info shown is actually making things worse!

Oh an I was also told on the phone, no money being invested into the system now as there is no guarantee beyond 2020. Basically millions of pounds wasted!!!!!
 

Farma Parma

Member
Arable Farmer
Location
Northumberlandia
Nowt here yet & i was told via email payment would be issued today...
does that mean it takes 48hrs to arrive after today or what ??
My online status is still on Preparing for Payment tho :scratchhead:
 

Hesston4860s

Member
Location
Nr Lincoln
Spoke to the chap dealing with my appeal, and he’s going to sort it out in January as to where and when it’s going to be !.
I also told him that I’ve submitted the forms and copies of all RPA’s letters to the parliamentary ombudsman, and I’m waiting to here back from them !.
 
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Einstien

Member
Just to point out the call center can ONLY tell you same as website, they might say "Preparing for Payment"...... This means NOTHING

The multi million pound computer system can still throw the claim to the back of the queue with an error and revert your claim back to manually re-processing it.

The staff you can speak to have NO access to be able to tell you why this might be. So don't bank on anyone there emailing or saying your claim is being "prepared for payment"
 

Farma Parma

Member
Arable Farmer
Location
Northumberlandia
Just to point out the call center can ONLY tell you same as website, they might say "Preparing for Payment"...... This means NOTHING

The multi million pound computer system can still throw the claim to the back of the queue with an error and revert your claim back to manually re-processing it.

The staff you can speak to have NO access to be able to tell you why this might be. So don't bank on anyone there emailing or saying your claim is being "prepared for payment"

None of them care its only some money & your just a number to them...
Thats how i had a politician type answer to the email they took 11 days to answer....
 

Einstien

Member
Don't forget we are only 17 days into the payment window so yes agree they don't care yet, answering the phone is literally lip service just to keep some happy.

Just highlights yet again how bad the multi million pound computer system for managing the claims is! 17 days is an eternity in terms of computer processing.... Obviously the well paid RPA leaders just fall for all the computer waffle, keeps them feeling important, they need it to sound complicated to help justify themselves upwards....

Especially when post Brexit they are bound to need to invest a load more money in the computer system to do whatever the RPA sweep up (if we ever leave that is)

Beggers Belief!
 

Thomas

Member
Livestock Farmer
Location
Lancashire
Similar perspective from here, Old Tip.

Additionally, we're all still owed the 3 years BPS commons shortfall which the NFU has recently gone very quiet on.


edit:- just opened today's post containing my long-awaited envelope from the RPA.

Hilariously, it's not the 2018 payment advice keenly expected here, nor even the 2015-17 shortfall, but just their latest circular :-


"Prepare for 2019."

" ! BPS 2019 will run as normal on the same basis as 2018."


(y)(y)


Fortunately, being a farmer, one's resistance to major disappointment is still fairly high.
I have had a email today saying they are going to pay the 3 years common shortfall shortly.
 

bankrupt

Member
Location
EX17/20
I have had a email today saying they are going to pay the 3 years common shortfall shortly.
the " We an't going to pay you in December " emails have already started!

Same here.

Win some, lose some.

There is a mathematical possibility that one or two lucky claimants now caught up in the commons trap may still be better off come New Year's Eve, but it's vanishingly small.

In our case we're about 7-1 down.

(y)(y)
 
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MrNoo

Member
Arable Farmer
Location
Cirencester
E-mail today saying they wont be paying me by end of Dec and if they have not paid by end of March then bridging loan available, what a cock up!!
 

Einstien

Member
The NFU should take the RPA to task over the whole website status thing, as the RPA agreed to publish the status of the claim, so that the claimant

"can track the progress of the claim online"

If this status can move backwards and forwards it is totally useless and more importantly is misleading, giving the impression you are about to be paid then reverting back to stage one!

How they get away with this type of farce is beyond me!
 

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