BT Business Hub Port forwarding

[sjt01]

If anyone has set up a BT Business Hub, I would be grateful for a bit of advice.

I have a BT Business Smart Hub on FTTP, recently installed. I have been trying to get Team Viewer to go straight through to one private IP as we used to do on our Draytek router. This was the setup on the Draytek

This is what I have tried on the BT Hub according to the instructions but it does not work.

Any idea where I am going wrong? Any advice gratefully received. We have a static public IP address OK.



Stephen

 

[Timbo]

????

 

[Pheasant Surprise]

We (or at least I) can’t see your pics on my phone Stephen. Can you try an alternative format for the pics?

 

[Pheasant Surprise]

Anyways in the meantime (I’m bored waiting to be discharged from my hosp. bed) whilst waiting for setup pics..

Ensure you have the correct ports opened and forwarded correctly on your external router to the destination IP address of your target machine.

See link below for details of which ports TeamViewer uses:

https://community.teamviewer.com/t5/Knowledge-Base/Which-ports-are-used-by-TeamViewer/ta-p/4139

Also ensure the IP address of the target device is static. No point trying to do it with a regular DHCP issued IP address for the target, as when this updates/changes the port forwarding rule will be broken.

 

[Storeman]

Is there a software Firewall running that could be causing a problem? Like the default one in Windows or a 3rd party one like Zonealarm?

 

[sjt01]

This is the Draytek that works fine

This is the BT that does not, after changes were saved!

 

[sjt01]

Is there a software Firewall running that could be causing a problem? Like the default one in Windows or a 3rd party one like Zonealarm?

I tried various levels of firewall on the BT router including totally disabled

 

[Pheasant Surprise]

I tried various levels of firewall on the BT router including totally disabled

Have you tried enabling TCP and UDP (both simultaneously) on 5938?

Have you checked (from the PC itself) that the PC is being allocated 192.168.1.25

Reboot the BT box after saving/committing the change.

 

[sjt01]

Have you tried enabling TCP and UDP (both simultaneously) on 5938?

Have you checked (from the PC itself) that the PC is being allocated 192.168.1.25

Reboot the BT box after saving/committing the change.

I can get 192.168.1.25 from within the LAN with Team Viewer. It is a static IP allocation. If I swap back to the Thinking Wisp broadband via the Draytek it works fine. I tried TCP+UDP, but have not tried rebooting the BT hub - will have to wait until no-one else is using it.
FTTP speeds seem to fluctuate widely from 320+ to 11 down, sometimes up faster than down, but they say it will settle down after 4 days - i.e. at the weekend

 

[Pheasant Surprise]

Also check in with BT they’re not doing any port blocking etc in that port range on the service. Probably won’t be but worth ticking the box off the list.

 

[sjt01]

Also check in with BT they’re not doing any port blocking etc in that port range on the service. Probably won’t be but worth ticking the box off the list.

Not sure where to check port blocking, but I did check the hub logs and see this

 

[Pheasant Surprise]

Not sure where to check port blocking, but I did check the hub logs and see this
View attachment 762328

Yeh sorry the port blocking may be happening further “up the food chain” so to speak in the ISP (in this case BT) equipment.

I don’t think it is necessarily this, but a phone call to their 2nd/3rd level support should confirm one way or the other.

 

[sjt01]

Yeh sorry the port blocking may be happening further “up the food chain” so to speak in the ISP (in this case BT) equipment.

I don’t think it is necessarily this, but a phone call to their 2nd/3rd level support should confirm one way or the other.

Tried rebooting hub, hub firewall turned off, no joy.
Googled closed ports on BT and got referred to CanYouSeeMe.org, port checker. It could not see 5938, nor 8000 which was set up without my intervention (Hikvision camera).

Also tried ports 21, 25, 80 on Can you see me, without success

 

[Pheasant Surprise]

Tried rebooting hub, hub firewall turned off, no joy.
Googled closed ports on BT and got referred to CanYouSeeMe.org, port checker. It could not see 5938, nor 8000 which was set up without my intervention (Hikvision camera).View attachment 762380
Also tried ports 21, 25, 80 on Can you see me, without success
View attachment 762384

Are you on a business or residential FTTP plan with BT?

Residential plans I expect will be far more restricted on opened ports.

Sounds like a call to them is in order. Good luck.

 

[sjt01]

Are you on a business or residential FTTP plan with BT?

Residential plans I expect will be far more restricted on opened ports.

Sounds like a call to them is in order. Good luck.

It's business, the chat cannot help, referred me to a BT subscription service. I'll try some local computer folks, I have posted on the BT Business forum but no reply as yet

 

[Pheasant Surprise]

It's business, the chat cannot help, referred me to a BT subscription service. I'll try some local computer folks, I have posted on the BT Business forum but no reply as yet

2nd or 3rd level support will be able to check and open/close any ports for you on their gear.

Try and bypass chat and 1st level support if you can help it, they are oxygen thieves. You need to get through to someone in 2nd or 3rd that can help.

 

[sjt01]

2nd or 3rd level support will be able to check and open/close any ports for you on their gear.

Try and bypass chat and 1st level support if you can help it, they are oxygen thieves. You need to get through to someone in 2nd or 3rd that can help.

Got through to a useful chap with a southern British accent, who conferred with several colleagues, then put me through to a very helpful chap the other side of Inverness. After about an hour and a half he has decided that it is a fault with the router and they will send me a new one.

 

[Pheasant Surprise]

Teething troubles. Hopefully the replacement router does the business. It might also explain some of the speed flip flops you’re seeing. But I’ve also picked up some other tips from fellow FTTP users on another forum when the service is not quite right or delivering the throughput it should.

When did your FTTP service go live?

Still waiting for our On Demand order to be delivered, 7 months and counting...

 

[sjt01]

Teething troubles. Hopefully the replacement router does the business. It might also explain some of the speed flip flops you’re seeing. But I’ve also picked up some other tips from fellow FTTP users on another forum when the service is not quite right or delivering the throughput it should.

When did your FTTP service go live?

Still waiting for our On Demand order to be delivered, 7 months and counting...

They started taking orders 31 December. The first installs were last week, ours was Monday 28th
Speed still variable - this was 5 mins ago. I have seen 320 down this morning

 

[sjt01]

Teething troubles. Hopefully the replacement router does the business. It might also explain some of the speed flip flops you’re seeing. But I’ve also picked up some other tips from fellow FTTP users on another forum when the service is not quite right or delivering the throughput it should.

When did your FTTP service go live?

Still waiting for our On Demand order to be delivered, 7 months and counting...

BT finally decided (after 5 different hubs and talking to level 2 support who had to go higher) to offer me £60 towards buying my own router. I have gone for
DrayTek Vigor 2862N Quad-WAN ADSL2+/VDSL2 WiFi 4 Router w/ Load Balancing, VPN & 3G/4G LTE Support (300Mbps N)