BT should sell Openreach

[Fendt516]

And what makes me mad is as the end user you can't talk to them. We have been incorrectly billed for some line repairs and upgrades after probs with our still dreadful broadband service but we do not pay our bill to BT and cannot talk to Openreach, so it adds weeks to the process. Well over 6 months now and in official complaints process.

Ahh, not much longer......we are 14 months and still nothing, and a direct costumer
Useless retards

 

[Farma Parma]

One cable between the US and the UK carries 3.2 terabits of data per second - the 7,600 mile journey takes 0.00072 seconds.

Data on newer, hi-tech internet cables is 'flashed' down the lines by high-powered lasers, and the intensity is maintained by electrical repeaters costing up to £1 million each. An electrical cable runs parallel to the fibre-optic line to power the repeaters.

Failures can be catastrophic. One cable failure - between Sicily and Egypt - left more than 50 per cent of India without power in 2008, sending the country's computer industry and stock markets offline for hours.


Read more: http://www.dailymail.co.uk/sciencet...rsea-cables-world-clicking.html#ixzz3y9hiGvbd
Follow us: @MailOnline on Twitter | DailyMail on Facebook

 

[Farma Parma]

Just did some sums there if i was able to BIN BT totally on the two lines i have here & switch to that Vonage VOIP service @ £11 a month per number id save £240 a year ex vat.

Probs save more if i shopped around for a better VOIP Deal...
just picked theres as it was advertised on B4RN's site

 

[TheTallGuy]

i agree with some of that but theres a fair bit of UK Comms infrastructure IE Fibre Cables that run up n down the country
That are nowt to do with BT
VIRGIN MEDIA being one of them

Its very frustrating that there is spare DARK FIBRES as there called are running within 1.5miles of my farm yet we have no way of accessing them
DARK FIBRES are unused splices of Fibre Cabling that have no connection as such.
Just lying in the Duct next to all the hundreds that are being used.

There's a load of fibre (mostly unused) that runs two foot from my front door - put there around '99 & the installation process caused months of chaos in the local area - not to mention the damage (much of which is still evident) caused to the footpaths. Numerous attempts at renting access to the unused channels by several local firms was met with a blanket NO! Had those ducts been owned by Openreach, then they could not have refused any reasonable request by other telecoms providers!

 

[Cowabunga]

BT and Openreach are a complete disaster. In the days pre BT trees were trimmed to ensure lines did not get damaged. Now lines get damaged or come down, you phone India, they tell you all sorts of crap including it'll cost you if it's not their problem, then someone eventually will turn up sometime, tell you he needs specialist equipment (a ladder or hoist) and then won't be seen again for a month.

As usual rural customers are treated like some sort of underclass to the urban elite as far as BB goes. The claim that it's too expensive, shouldn't be subsidised by others and all the rest is complete tosh; if that were the case we wouldn't have roads, doctors and schools in rural areas either. Of course it's never too expensive to string electricity cables from the windfarms in the countryside to the urban elite, funny that!

Nothing is going to change, people with broadband are to get even faster broadband and people with no broadband are to get nothing and pay more for it.

I remember BT when they were absolutely horrendous. They didn't trim trees around here. They didn't repair for weeks on end.Since Openreach they have improved the cable and given my a buried cable.
Over the last decade on the comparatively rare occasion they have been out, they have repaired it within 24 hours during the week and on the Monday if reported on the Friday or weekend. I would say that their service has improved very substantially.

I have had one or two intermittent faults over the last five years and in all but one they repaired it first time. The last time was back in November when the engineer heard the fault briefly but it went away before he could isolate it. Over the next week it resolved itself, I suspect because someone up in the village also had a fault and it was the same common fault and it was repaired. No issue since anyhow.

I know that they, for H&S reasons, must get a cherry picker to repair faults on poles shared with the electricity. That's not the engineer's fault or Openreach's.

They are only human and most of them do their very best. They do have some peculiar staff, no doubt about it, every organisation has their share. Which means anyone who took them over or even a rival would have a similar share of 'odd' people. I've often used the 20% figure for a population with 10% being in the really 'iffy' sector of a population. Any population. Around 1 in 10 of that 10%, or around 1% of any population, presumably even Openreach staff, best avoided at all cost. Its about the same for farmers, salesmen, dealers, clergy, the whole of society.

 

[Derrick Hughes]

have been Waiting two months for my extra line, been out 5 times, last time they came out I said wheres you cradle, he said "I never thought of that" he then asked, "do you really need an extra line it's a lot of trouble for us", spent the rest if the day looking then went, that was 2 weeks ago, the now decided they need traffic lights