CS Capital claims

[Pan mixer]

Having just learned this I thought that I would share.

If you are sending proof of capital claims it is not acceptable to just include photographs on an email.

You must put the photos in a word document or as pdf files or an excel file otherwise your claim for some of the money that you have already spent will be delayed.

Thank goodness I am not desperate for the money (irony emoji needed here)

 

[Timbo]

Having just learned this I thought that I would share.

If you are sending proof of capital claims it is not acceptable to just include photographs on an email.

You must put the photos in a word document or as pdf files or an excel file otherwise your claim for some of the money that you have already spent will be delayed.

Thank goodness I am not desperate for the money (irony emoji needed here)

Also discovered this last time around.

Apparently photo's attached to an email are considered a security risk to RPA / NE and their servers remove such attachments from the email.

Not hard to create an "album" in word with any necessary comments along side each pic though.

 

[Princess Pooper]

This must be new as I have sent them as attachments in the past. Then my client got a revenue admin check and we had to send photos of EVERY hedge under the BE3 management option which was about 30 photos. Sent on 6 separate emails but despite receiving automatic receipts for all of them. apparently only 3 got through. Had to re-send twice and in future will put into a doc (someone suggested powerpoint and compress all pictures).

 

[Pan mixer]

This must be new as I have sent them as attachments in the past. Then my client got a revenue admin check and we had to send photos of EVERY hedge under the BE3 management option which was about 30 photos. Sent on 6 separate emails but despite receiving automatic receipts for all of them. apparently only 3 got through. Had to re-send twice and in future will put into a doc (someone suggested powerpoint and compress all pictures).

I am pretty sure that I sent them as attachments before with labels beside them and got told to make sure that the captions - field numbers etc were actually on the photos not beside them.

 

[steveR]

I am pretty sure that I sent them as attachments before with labels beside them and got told to make sure that the captions - field numbers etc were actually on the photos not beside them.

I use an app on my Android phone called Survey Cam to append details onto the pic.

Can include Business details, Date, Grid Ref, Scheme type number, Field number, Any other description required. Dump the file to the required format and completely swamp them...

 

[Northern territory]

I find excel is easier to format pictures than word. Did this a couple of years ago with last claim and accepted.

 

[Muddyroads]

This caught me out last year too on some hedge laying claims. Took 3 attempts at sending them before our assigned case manager was happy.

 

[upnortheast]

I`ve had no bother putting the pics on a word doc labelled with SBI, Length claimed & Claim ref
Convert to pdf to send ( Its a smaller file & can not be altered ?)
Last couple of hedge claims have been paid in 2 weeks of sending the claim

 

[Pan mixer]

A further note from them today;

Despite me putting the photos in a word file, writing on the pictures with field numbers etc and writing my holding number, sbi number, agreement number and claim number on the document together with the title 'new hedges planted winter 21-22' It has been rejected again because I forgot to write the option number on the photos too. Grrr.

 

[coniser]

I put in two claims one for walling filled form online sent photos by email just as attachments with SBI and agreement in subject box. In December paid in 3 weeks. Did the same with a claim in January not heard anything yet will have to phone them next week

 

[Goweresque]

A further note from them today;

Despite me putting the photos in a word file, writing on the pictures with field numbers etc and writing my holding number, sbi number, agreement number and claim number on the document together with the title 'new hedges planted winter 21-22' It has been rejected again because I forgot to write the option number on the photos too. Grrr.

@Janet Hughes Defra

This is why people don't want to touch Defra with a barge pole.

 

[Farmer_Joe]

do they email you telling you its been approved, had exactly same issue week before last so made a pdf with them in that

 

[farmerm]

Having just learned this I thought that I would share.

If you are sending proof of capital claims it is not acceptable to just include photographs on an email.

You must put the photos in a word document or as pdf files or an excel file otherwise your claim for some of the money that you have already spent will be delayed.

Thank goodness I am not desperate for the money (irony emoji needed here)

Yes I think there is a certain format to how each photo is supposed to be labeled too is there not?

 

[stroller]

I use edit and paint in the photos editor to write field numbers and the type of claim (Bn5) on each photo, was good enough this year, there must be a way of putting a word doc label on each photo but my tech skills are not good enough

 

[NFI]

Been there.
Frustrating but got there eventually.

 

[Pan mixer]

Very happy to announce that I got the payment today