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Defra User Research - Rural Payments Agency
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<blockquote data-quote="JP1" data-source="post: 8046917" data-attributes="member: 54"><p>I'll start</p><p></p><p>If you ring the DEFRA main number it's answered in Liverpool and they are the most nasty, unhelpful, almost militant bunch of disinterested folks out there</p><p></p><p>Going on from that the option menu takes a minimum of 2 and a half minutes to listen through pressing options and then once you've selected the correct option, it's pot luck if anyone answers</p><p></p><p>Going on from that RPA and APHA don't cross reference their systems or procedures</p><p></p><p>You can never speak with a decision maker directly</p><p></p><p>DEFRA got raided for Brexit preparedness and then when you're back on post you're in to job creation . Prime example 5 year under 8 hour livestock transporter authorisations - why even the need? Grant them based on due diligence and remove them for legally proven transgressions. Otherwise leave them in perpetuity just like the personal animal species CPC</p><p></p><p>Same with RPA temporary land associations. Just compel the registered holding number to notify you when the TLA ends? </p><p></p><p>And as for losing BCMS to a multi species new organisation , I have to ask does anyone in the non-farming (food only in reference now) DEFRA actually care about farmers anyway?</p></blockquote><p></p>
[QUOTE="JP1, post: 8046917, member: 54"] I'll start If you ring the DEFRA main number it's answered in Liverpool and they are the most nasty, unhelpful, almost militant bunch of disinterested folks out there Going on from that the option menu takes a minimum of 2 and a half minutes to listen through pressing options and then once you've selected the correct option, it's pot luck if anyone answers Going on from that RPA and APHA don't cross reference their systems or procedures You can never speak with a decision maker directly DEFRA got raided for Brexit preparedness and then when you're back on post you're in to job creation . Prime example 5 year under 8 hour livestock transporter authorisations - why even the need? Grant them based on due diligence and remove them for legally proven transgressions. Otherwise leave them in perpetuity just like the personal animal species CPC Same with RPA temporary land associations. Just compel the registered holding number to notify you when the TLA ends? And as for losing BCMS to a multi species new organisation , I have to ask does anyone in the non-farming (food only in reference now) DEFRA actually care about farmers anyway? [/QUOTE]
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Defra User Research - Rural Payments Agency
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