RachelHippoDigital
Member
My name is Rachel and I'm a User Research Consultant from a design consultancy called Hippo Digital. With my colleague Charlotte, we're working on a 6 week piece of discovery research on behalf of Department of Environment, Food and Rural Affairs (DEFRA).
We'd like to speak to Farmers and relevant people to help us better understand their experiences of calling the DEFRA rural services helpline (03000 200 301) and contact centres, finding information online and contacting the organisation via email. You may have also contacted a related agency that is part of Defra, such as the Plant Health Line, or CITES.
Farmers may have used the helpline for a variety of reasons, such as finding information on imports and exports, any basic payment enquiries or to get information on schemes. We'd be really interested in speaking to some of the farming community network as part of this research, so we can better understand their experiences and challenges.
To register interest and receive further information, please see the following online form https://docs.google.com/forms/d/e/1FAIpQLSdsfW-G-7tEATdg3BDAiY0NBHsD9irnlyxZO3oqo_waRIw-Iw/viewform
Thank you very much
We'd like to speak to Farmers and relevant people to help us better understand their experiences of calling the DEFRA rural services helpline (03000 200 301) and contact centres, finding information online and contacting the organisation via email. You may have also contacted a related agency that is part of Defra, such as the Plant Health Line, or CITES.
Farmers may have used the helpline for a variety of reasons, such as finding information on imports and exports, any basic payment enquiries or to get information on schemes. We'd be really interested in speaking to some of the farming community network as part of this research, so we can better understand their experiences and challenges.
To register interest and receive further information, please see the following online form https://docs.google.com/forms/d/e/1FAIpQLSdsfW-G-7tEATdg3BDAiY0NBHsD9irnlyxZO3oqo_waRIw-Iw/viewform
Thank you very much