Farming Online e-mail problem

[An Gof]

I have been a long time subscriber to Farming Online and have a FOL email account that stretches back around 20 years. I have recently experienced huge problems with this account. Despite the fact that FOL seem capable of producing an invoice for me each year they seem impossible to contact and be able to speak with a person to try and resolve a problem. In the past i always found their support helpful. Has anyone else here suffered similar problems?
More importantly does anyone know a number or contact details for a real person at FOL that i might be able to speak with to try and resolve the problems. Leaving a voicemail message is one thing but when the company never have the decency to return the call it causes frustrations to rise.
Any help or advice much appreciated, this is starting to cause real problems for the business.

 

[Chris F]

Simon Bradley

Director

Farming Online Ltd

01664 464052

07841 236541

 

[J B]

FOL email problems? surely not!

Bounced email

My brother has an email account with farming.co.uk (Farming on Line = FOL) He forwarded me an email he had received about their latest 'upgrade' I replied simply adding a link https://mail.farming.co.uk/ - (no other text was included) as he was struggling to access the site (*)My message bounced...

forums.moneysavingexpert.com

What problems have you had?

They managed to break 'upgrade' their system in mid December, but it seems fixed now

 

[rollestonpark]

I have been a long time subscriber to Farming Online and have a FOL email account that stretches back around 20 years. I have recently experienced huge problems with this account. Despite the fact that FOL seem capable of producing an invoice for me each year they seem impossible to contact and be able to speak with a person to try and resolve a problem. In the past i always found their support helpful. Has anyone else here suffered similar problems?
More importantly does anyone know a number or contact details for a real person at FOL that i might be able to speak with to try and resolve the problems. Leaving a voicemail message is one thing but when the company never have the decency to return the call it causes frustrations to rise.
Any help or advice much appreciated, this is starting to cause real problems for the business.

get moved to google (for free) and forget about it.
Can even use google to grab the emails from old accounts like FOL, so people emailing you still come into your google account.

 

[An Gof]

Simon Bradley

Director

Farming Online Ltd

01664 464052

07841 236541

Thank you for that. I have been able to converse with another Director who is being very helpful. I am hoping that he will be able to help in resolving my problem tomorrow.
What has tested my patience to absolute breaking point is the fact that staff at FOL will not return voicemail messages and try and resolve the issue with emails. I have an email problem, how do you think that helps In the time that they sent me three long emails why not just pick up the phone and talk the problem through?

 

[An Gof]

get moved to google (for free) and forget about it.
Can even use google to grab the emails from old accounts like FOL, so people emailing you still come into your google account.

I have a private googlemail account but after 20 years with the FOL email address i do not want to give it up. I had to start the googlemmil account as i was doing quite a bit of work overseas and a FOL account will not work abroad.

 

[An Gof]

FOL email problems? surely not!

Bounced email

My brother has an email account with farming.co.uk (Farming on Line = FOL) He forwarded me an email he had received about their latest 'upgrade' I replied simply adding a link https://mail.farming.co.uk/ - (no other text was included) as he was struggling to access the site (*)My message bounced...

forums.moneysavingexpert.com

What problems have you had?

They managed to break 'upgrade' their system in mid December, but it seems fixed now

Been waiting for you to reply , like me you were in it from the start

 

[Exfarmer]

Gave up on them 20 years ago, had no idea they were still going!

 

[J B]

Been waiting for you to reply , like me you were in it from the start

Goodness me - is it only me that keeps the same username (that Ian Skinner gave me all those years ago - goodness knows how he thought of it! )

 

[rollestonpark]

I have a private googlemail account but after 20 years with the FOL email address i do not want to give it up. I had to start the googlemmil account as i was doing quite a bit of work overseas and a FOL account will not work abroad.

My father wouldn't give up on his old FOL account, (which was often problematic) , but you can just create a new google account, then input the pop3 details of the FOL account into the google setup.
Then google will pull FOL emails into the gmail inbox.
You can then just reply from the google account and everyone will eventually realise that they should use the google email.

 

[An Gof]

Update. The Director of Farming Online that i had contact with is a gentleman and true to his word. Today i have spent 1 hour and 40 minutes on the telephone with a technical expert from FOL and have managed to resolve the problem. I am very grateful to FOL for that. This was not an issue that could have been resolved by emails, it required talking through the issue and testing changes as the process of solving the issue went along.
Thank you FOL but it is such a shame that my initial contact through voicemail and email could not break down the gated barrier of allowing me to actually speak with a person.

 

[J B]

............., but you can just create a new google account, then input the pop3 details of the FOL account into the google setup.
Then google will pull FOL emails into the gmail inbox.
You can then just reply from the google account and everyone will eventually realise that they should use the google email.

I know this works with 'normal' email accounts, but, will it work with FOL?

 

[rollestonpark]

I know this works with 'normal' email accounts, but, will it work with FOL?

It did with my father's old FOL email, it's just a regular pop account, used the world over. No harm in trying it, can always remove the settings from google again.