Yes I agree however I will only be supporting my customers, I have a good reputation with everyone of them and also the Aftersales team at FJD. I don’t see FJD Aftersales speaking to every individual customer who buys directly from them so those people will be left on their own.Hi @ERH Services Ltd , I see this as your biggest struggle. You will find farmers will want to deal direct then will call you to support. Sadly ive seen this far too often. You then have to support to keep up the good image of the system. You get zero money for support and zero thanks!