Try to succeed
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Hi folks. After a bit of advice. Think if I copy and paste a my complaint email it’ll sum it up.
I encountered an Adblue tank level sensor issue, where upon refilling my Adblue tank the level did not reset and continued to countdown to engine shutdown. I took my truck to Evans Halshaw to have this investigated and fixed under warranty.
I have just had to pay £150 to get my truck back from this service centre as I require my truck for the weekend.
The service centre tell me they spent 3 hours labour draining my Adblue tank and informed me my Adblue is not of a high enough standard. This has then apparently affected my level sensor. I asked how my Adblue can affect a sensor and I was told it tested 66.6%. I have workplace engineering experience and know about Adblue and this 66.6% number is meaningless. I stated this makes no sense, to which I was told of a lengthy process to get to that number. I can only conclude that number is the reading the level sensors were giving during a sensor test. This is irrelevant to the Adblue quality though. So we had another conversation and I stated I want the Adblue tested as I use this on large farm machinery and if anything is wrong with it I will return to my supplier. After an afternoons delay I was told the Adblue then tested at 32.5% on a refraction test. This is perfectly fine to be used in machinery. I was told Ford state it must be 35% on this test, to qualify for this work under warranty. 35% is common in new Adblue but anything down to 32.5% is the industry standard. I asked for the Adblue taken from my tank to be returned to me upon collecting my vehicle. After reluctantly paying to release my vehicle I sourced a refraction tester and sure enough the Adblue taken from my tank is 35%. So the above reason to avoid this being carried out under warranty was invalid. I informed the service manager, to which he stated the 35% Ford standard for warranty is now irrelevant as it must now be the conductivity of the Adblue. Adblue is Adblue and it is not my fault the sensors on this truck have failed.
What do you folks reckon to this? I’m kicking off with them and expect my money back. I stand to be corrected on anything above, but think I have them by the balls. ? The only reason I paid anything was to get my truck for the weekend as it is needed for towing tomorrow!
I encountered an Adblue tank level sensor issue, where upon refilling my Adblue tank the level did not reset and continued to countdown to engine shutdown. I took my truck to Evans Halshaw to have this investigated and fixed under warranty.
I have just had to pay £150 to get my truck back from this service centre as I require my truck for the weekend.
The service centre tell me they spent 3 hours labour draining my Adblue tank and informed me my Adblue is not of a high enough standard. This has then apparently affected my level sensor. I asked how my Adblue can affect a sensor and I was told it tested 66.6%. I have workplace engineering experience and know about Adblue and this 66.6% number is meaningless. I stated this makes no sense, to which I was told of a lengthy process to get to that number. I can only conclude that number is the reading the level sensors were giving during a sensor test. This is irrelevant to the Adblue quality though. So we had another conversation and I stated I want the Adblue tested as I use this on large farm machinery and if anything is wrong with it I will return to my supplier. After an afternoons delay I was told the Adblue then tested at 32.5% on a refraction test. This is perfectly fine to be used in machinery. I was told Ford state it must be 35% on this test, to qualify for this work under warranty. 35% is common in new Adblue but anything down to 32.5% is the industry standard. I asked for the Adblue taken from my tank to be returned to me upon collecting my vehicle. After reluctantly paying to release my vehicle I sourced a refraction tester and sure enough the Adblue taken from my tank is 35%. So the above reason to avoid this being carried out under warranty was invalid. I informed the service manager, to which he stated the 35% Ford standard for warranty is now irrelevant as it must now be the conductivity of the Adblue. Adblue is Adblue and it is not my fault the sensors on this truck have failed.
What do you folks reckon to this? I’m kicking off with them and expect my money back. I stand to be corrected on anything above, but think I have them by the balls. ? The only reason I paid anything was to get my truck for the weekend as it is needed for towing tomorrow!
). This addblue level sensor issue seems quite common but ford will no doubt try to give you the impression you are the only one.
Now I just keep it topped up so that the low level warning never comes on. 
