Good service

Dave W

Member
Location
chesterfield
Thought the following firms deserved a mention.

Frank Alviti balanced me a flail rotor a couple of months ago. They're 100 odd miles from me so not practical to drop it off and fetch it another day nor would it stand a haulier. We made a plan together for me to drop it off and they'd make sure a man and machine were free so it could be turned round while I waited.
All at a sensible price too.

David King electronics sorted the joystick out on my matbro. I couldn't afford to be without it very long so again we made a plan for me to get it to them on a certain day and they'd have a man free waiting for it. It was back and working perfectly within 3 days.
They've also done me 2 wrapper control boxes this week. 1 came back with a few niggles but a quick phone call and all was sorted. One of the more helpful firms I've dealt with

Lastly Graham Edwards trailers.
Called in last week to order a trailer. Wanted a few bits making differently to standard. I got their best price first time and no extra charge for the alterations. Nice to deal with a company that actually listens to what the customers want
 

Tomtrac

Member
Location
Penrith cumbria
David king did dash on my NH8160
And control box on amazone drill great to deal with
Did see there stand at a show poss cereals ? Tryd to talk to person on david king electronic stand and found then well un interested up there own arss but not let me think eny worse of them just someone not good at PR
Lol
 
David king did dash on my NH8160
And control box on amazone drill great to deal with
Did see there stand at a show poss cereals ? Tryd to talk to person on david king electronic stand and found then well un interested up there own arss but not let me think eny worse of them just someone not good at PR
Lol
DKE almost legendary status and for good reason. Not sure what happened on the trade stand, but I've found David himself is always happy to talk and is a very pleasant chap to deal with.
 

Forage Trader

Member
Location
Ceredigion
why would a company not provide good service, is the not the roots of a profitable well run company , but as your at it I will add Griff Chains Dudley , one of the best friendly helpful efficient companies I know
 

Steevo

Member
Location
Gloucestershire
I couldn't let this thread pass without mentioning Chafer. I was only thinking yesterday about it in fact.

Kev (service manager) in particular is so helpful. You can just call him up if you've got a problem, he's always friendly and happy to chat through , knows the machines inside out and is genuinely pleased to hear from you. I couldn't ask for better!

Some manufacturers I found just aren't interested and make you feel like you shouldn't be calling.
 

nick...

Member
Location
south norfolk
A complete opposite to this,i called a well know digger bucket manufacturer in Norwich last monday wanting a new 39inch grader for my volvo.they woukd not supply and told me to contact dealer or volvo.i said time they have a cut i can buy buckets alot cheaper direct elsewhere,digbits,sps etc.im only 20 mins away too.i put this on fb moday eve and a boss of a well known west country bucket maker contacted me and said he could supply what i wanted in 24 hours.i thought great,dealing with boss of company and they are a big set up.had a price and he said to call him and get it sorted out.called tues and they said he would call back,but didnt,same wed and thursday so sent a message on messanger saying id take my business elsewhere.he replied he was sorry and he would call me at 8 fruday morning.and here i am typing this at 10.05 sat and still nothing.ill have a look at plant worx and order there
Nick...
 

Steevo

Member
Location
Gloucestershire
A complete opposite to this,i called a well know digger bucket manufacturer in Norwich last monday wanting a new 39inch grader for my volvo.they woukd not supply and told me to contact dealer or volvo.i said time they have a cut i can buy buckets alot cheaper direct elsewhere,digbits,sps etc.im only 20 mins away too.i put this on fb moday eve and a boss of a well known west country bucket maker contacted me and said he could supply what i wanted in 24 hours.i thought great,dealing with boss of company and they are a big set up.had a price and he said to call him and get it sorted out.called tues and they said he would call back,but didnt,same wed and thursday so sent a message on messanger saying id take my business elsewhere.he replied he was sorry and he would call me at 8 fruday morning.and here i am typing this at 10.05 sat and still nothing.ill have a look at plant worx and order there
Nick...
I'd start a "bad service" thread if I were you. That way we could have one thread of praise, and another highlighting firms that could do better.
 

James

Member
Location
Comber, Down
DKE almost legendary status and for good reason. Not sure what happened on the trade stand, but I've found David himself is always happy to talk and is a very pleasant chap to deal with.
Have not used them personally but spoke to them at lamma as they were packing up and were polite keen and helpful. A lot more than some are at shows.
 

Jetemp

Member
Location
North Yorkshire
Bateman sprayers legendary service!

Peacock and Binnington at brigg look after our challengers they are 120+ miles away from us but look after us and give much much better service than dealers 5 miles away in the local town!

Allmet driers always exceptional service but believe that they are no longer running a service department, has any one else heard this?

James
 

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109: Monitor Farm takeover

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109: Monitor Farm takeover

Written by AHDB

The first episode in the Farm Excellence series of the AHDB podcast focuses on cereals & oilseeds. The Monitor Farm programme comprises a network of farmers from across the UK and Northern Ireland committed to driving innovation and best practice. They host regular meetings at their farms in which they discuss issues facing agriculture in their...
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