Good service

[Cab-over Pete]

I had great service from Erentek near Lincoln last week. Rang out of the blue and Mike gave me loads of good advice.

I text a couple of pics of the parts I needed and they had them in stock delivered next day. Ideal.

 

[SRRC]

Not ag but worth mentioning I think.

A company that aims to give good customer service is Premier Inns. I have no connection with them whatsoever, but have stayed with them six to eight times over a period of years.

I know of two instances where the accomdation bill was written off where a guest complained. The first was when I was waiting at reception to settle up and got into conversation with the guest ahead of me in the queue. When his turn came to pay he mentioned that some late night revellers had disturbed his sleep. Without further prompting the receptionist offered to refund his payment for accomodation!

On another occasion I mentioned to the recptionist that the bedroom my wife and I had been in was small for a double and really only large enough for a single. Without any quibble they refunded my bill.

Me too, they don't even twitch when we take bikes in the room.
The one at Newton Abbott racecourse even offered to make us breakfast at 5.00am before the Dartmoor Classic

 

[Drillman]

The RPA there absolutely ........



Oh hang on wrong thread, where do I wanna be for most useless bunch of @#£&*+%@s thread?

 

[Will 1594]

I had this Irish lad pick some silage up this week .I have not come across such a well mannered delightful helpful friend just plain nice lad in a long time, got me thinking why are not all humans like that it costs nothing

We had an Irish lad in last Thursday ,there is just some thing about their attitude and work ethic , a lad called dermot has small farm some where in north of Ireland in the mountains he said ,and usually drive livestock for seamus black ,

 

[SRRC]

The RPA there absolutely ........



Oh hang on wrong thread, where do I wanna be for most useless bunch of @#£&*+%@s thread?

No no no! I love the RPA! They have paid me on the first day of the window yet again!

 

[Drillman]

No no no! I love the RPA! They have paid me on the first day of the window yet again!

Have done here most years and nothing’s changed but hey ho..

 

[Wombat]

No no no! I love the RPA! They have paid me on the first day of the window yet again!

Think yourself lucky, 10th yr running we haven't had it on the first payment day

 

[robo]

just to mention Nigel Cowlen Spalding . big baler speciailist gets us out of trouble. Big Bale South fantastic people. Harvey Milne JCB independant dealer. no one straighter

 

[holwellcourtfarm]

www.injectionpumps.co.uk

Ordered a Lucas CAV DPA top cover gasket and throttle/stop shaft seal kit on Monday. I queried delivery yesterday by email and had an answer within 10 minutes. The seals arrived today so I emailed to let them know, answered again in minutes.

A good range of stock as well from parts to overhauled pumps.

 

[Brisel]

Smart Agricultural Services at Piddlehinton. Came out to do a winter service on my drill tractor & I mentioned an ongoing issue with the Autopower transmission pushing against the brakes. The fitter came out twice more over the next couple of days having gone away to research the problem. He also noticed a bumpy cab suspension ride, so cleaned the mud off the bottom of the cab underside to improve that. Top service & reminded me why I like them a lot.

 

[Cab-over Pete]

A new small engineering supply company has recently opened near Stratford Upon Avon

Named Avon Mechanical Services they can supply many generic parts and deal in machine sales too. I ordered some quite difficult to find brake chambers for my 1975 lorry. They found and stocked them in 48 hrs, stayed open until gone 6pm for me to collect them and even sent me a message today to make sure they fit.

I’ll definitely be using them again.

 

[holwellcourtfarm]

A new small engineering supply company has recently opened near Stratford Upon Avon

Named Avon Mechanical Services they can supply many generic parts and deal in machine sales too. I ordered some quite difficult to find brake chambers for my 1975 lorry. They found and stocked them in 48 hrs, stayed open until gone 6pm for me to collect them and even sent me a message today to make sure they fit.

I’ll definitely be using them again.

They deserve to prosper

 

[David.]

Google throws up a company by Bristol, have they a website?

 

[Scholsey]

Crop Services Scotland in Kelso, bought a 2nd hand steam cleaner from them that I originally found on eBay. Lots of advice on phone, quick to reply and dispatch and over the moon with the machine.

 

[Cab-over Pete]

Google throws up a company by Bristol, have they a website?

As you are probably aware, I am a twunt.

It’s Arden Mechanical Services

www.ardenmechanicalservices.co.uk
01789 801194

 

[Bob c]

As you are probably aware, I am a twunt.

It’s Arden Mechanical Services

www.ardenmechanicalservices.co.uk
01789 801194

thanks

 

[Will 1594]

Crop Services Scotland in Kelso, bought a 2nd hand steam cleaner from them that I originally found on eBay. Lots of advice on phone, quick to reply and dispatch and over the moon with the machine.

@croppers yes good firm got us out of trouble with an oddball spray pump ,very grateful and alwYs call in when up there

 

[David.]

The like is for the link, not the twunt.

 

[Servac]

Enquired about a valve on the flowfit (Harrier Fluid power) stand yesterday at Lamma, had a quote by dinner time today. Excellent service!

Still waiting on a responce from another company I enquired with before christmas.

 

[holwellcourtfarm]

I ordered some bits from Dickies on Friday from their sale (boots 75%off ). They sent a tracking email for Parcel Force. Yesterday I checked and it was apparently delivered on Monday, just not to here or anywhere near .

I called Dickies at lunchtime and the replacement delivery arrived here with DPD at 09:20 this morning.

That's how to look after customers when things go wrong.