hikvision camera problem

[aidan]

I had a windows update (Windows 7) on my laptop this morning and now I cant access 1 of my 2 IP cameras on the laptop anymore, either via Google Chrome or via iVMS-4200. (Hikvision PTZ camera DS-de4220 )

Initially when trying to access either camera this evening the problem was 'The user is locked' error. So I went and rebooted both cameras which cleared "The user is locked error. I was then able to delete and readd one camera successfully in iVMS-4200.

The laptop is connected to the LAN, so no internet connection problems to worry about.

Currently problem is as follows
I get to the HikVision home page on google chrome but as soon as I enter name and password Im told password is incorrect. Same in ivMS-4200 and the same in SADP tool.

However Im pretty sure I have the right password. I didn't change the password and I set it up on 2 mobile phones 3 weeks ago and this is the interesting bit - I can STILL view this problem camera via both mobile phones, via hikConnect and ivMS-4500.

Surely if there was a genuine problem problem with the password the phones would not be able to access the camera ?

Any ideas ?

 

[upnortheast]

Not sure about this but there may be 2 passwords.
One for the Hiki web portal & 1 for the camera .
The fact you can see the camera on some devices suggests something like that.

 

[aidan]

Not sure about this but there may be 2 passwords.
One for the Hiki web portal & 1 for the camera .
The fact you can see the camera on some devices suggests something like that.

could you clarify hiki web portal

 

[upnortheast]

Need to look into it further. I have a vague recollection of 2 passwords.

 

[Netherfield]

Check if there is a way to return the camera to factory settings and then start afresh with it.

 

[Netherfield]

https://www.hikvision.com/ueditor/net/upload/2017-03-10/51901041-be3c-4112-a147-0d71bd403cde.pdf

 

[aidan]

Its a strange one that a windows update could cause a login problem isn't it, unless it been hacked and the password changed.

Camera was working perfectly before the update

 

[aidan]

https://www.hikvision.com/ueditor/net/upload/2017-03-10/51901041-be3c-4112-a147-0d71bd403cde.pdf

Thank you for this, i will try via another laptop this evening to see has the password actually been changed.

I see a few questions on where the camera originated in the hikvision form. Are hikvision strict on the answers to these, I purchased the camera online, via a shop from the UK, ill need to try find the name.

 

[Extreme Optimist]

Yep, you are right. I have 3 passwords!!

For the Hik Connect App
Username #######
Password ######
Verification #######

For Camera
IP Address #####
Username admin
Password ######

For WiFi
Username ######
Password ######

 

[upnortheast]

Yep, you are right. I have 3 passwords!!

Yep, that's what I was thinking
So to log in from within your network you would use the camera details.
To log in over internet the the Hik connect details

 

[aidan]

Yep, that's what I was thinking
So to log in from within your network you would use the camera details.
To log in over internet the the Hik connect details

you are correct

when you are setting up Hik connect it asks you for the camera serial number and it goes out to the internet and finds it, then it asks you for the camera name and camera password and then it sets itself up. This is still working which is strange

 

[J B]

I had a windows update (Windows 7) on my laptop this morning ......................

I thought MS stopped updated for W7

End of support for Windows 10, Windows 8.1 and Windows 7 | Microsoft Windows

Make a smooth transition to Windows 11 from your unsupported operating system with help from Microsoft. Enjoy the benefits of upgrading to a Windows 11 PC.

www.microsoft.com

 

[aidan]

I thought MS stopped updated for W7

End of support for Windows 10, Windows 8.1 and Windows 7 | Microsoft Windows

Make a smooth transition to Windows 11 from your unsupported operating system with help from Microsoft. Enjoy the benefits of upgrading to a Windows 11 PC.

www.microsoft.com

maybe its windows 10, it shouldn't matter

 

[aidan]

Solved this, password somehow managed to reset itself back to default password.

many ideas?