Got the same email here tonight. That was on a phone applied claim as well . Same as you i had the partner confirming details and i did most of the application. That was 2 week ago and thought it was taking a while for the money to come through. That will be another phone call to them.Thanks for reply.
Just got an email half an hour ago to say one of our partners claim was rejected because they fear it may have been applied for by someone else.
Speaking to accountant today, who said he believed their system was rejecting a number of separate applications made from the same computer as possibly fraudulent. This one was made over the phone, with me and the partner present, who confirmed for security, though I handled most of the details.
According to him, those rejected can reapply from tomorrow. Another hour and a half on the phone repeating the same thing then.?