HP and their OnSite Warranty.

[JeepJeep]

Anybody had the pleasure of using their OnSite Warranty Repair service? And what was the experience?

Had 2 Issues now due to the laptop seemingly being built quite frankly utter sh!t... Both Mouse Pad area Frame related

First issue was fixed after 2 or 3 no show appointments.

Second one the Engineer arrived on the day scheduled but they'd give him the wrong parts and identified what needed fixing and re raised the case.

It's been 4 weeks now... Loads of schedules then cancellations and finally the excuse that the parts have not arrived or have been sent another depot which was too far for the engineer. They must think we live in Cuckooland.

It'll be the last HP Product I buy.. Previous Toshiba Machine fell to bits after 6-7+ years without a glitch... and the HP Printer was sh!t aswell thinking back.

 

[JeepJeep]

5 Weeks in...

Parts for North Wales Post code get sent to Derby not the Chester hub.. Now why it's not possible to send from Derby to Chester on 24hour I don't know. I've stuff arriving inside 48hours from the US most days..

So 2 lots of parts sent to Derby.. uncollected - returned. Case Closed.

Few Shitty emails to the Repair Contractors and a call to HP and engineer visits.. with the wrong parts.

Orders what's needed and a couple of other bits due to damage from being apart 5 times in 11 months...

Next day Engineer arrives with half the correct parts... Final Part Ordered from Downtown Bombay. Leaves only later to find with it having no functioning keyboard.

HP and your Onsite Contractors... you need a kick up the ringer. Total Disgrace.

 

[Pheasant Surprise]

5 Weeks in...

Parts for North Wales Post code get sent to Derby not the Chester hub.. Now why it's not possible to send from Derby to Chester on 24hour I don't know. I've stuff arriving inside 48hours from the US most days..

So 2 lots of parts sent to Derby.. uncollected - returned. Case Closed.

Few Shitty emails to the Repair Contractors and a call to HP and engineer visits.. with the wrong parts.

Orders what's needed and a couple of other bits due to damage from being apart 5 times in 11 months...

Next day Engineer arrives with half the correct parts... Final Part Ordered from Downtown Bombay. Leaves only later to find with it having no functioning keyboard.

HP and your Onsite Contractors... you need a kick up the ringer. Total Disgrace.

You’re better off sending them in for repair. At least they should have all the requisite parts. Or buy a Lenovo next time.