iPhone and iTunes

[Mounty]

Outgoing employee, hands iphone in. His itunes account details on the phone which he won't want to share once he's gone.
If we set up phone on another or new itunes account, do we lose all the contacts from the phone?

 

[Brisel]

Ask the outgoing employee to change their iTunes password. In the General settings there's a menu for iTunes & App Store. You can sign out there. You'll lose any apps they added themselves on their own account but that's only fair.

 

[Pheasant Surprise]

When used in a work setting: best practise with iPhones, iPads and any apple services like iTunes is never to allow an employee to use their own email address/credentials.

Always, always use a work email address that the business can control/access/change the password to.

Unless of course your a proper large corporate, not a small farming business, in which case your IT department would be using Apple-blessed enterprise grade tools for phone admin.

 

[Boysground]

My wife’s phone broke and we used a spare we had here. It had been my brothers phone. It all worked ok but insisted on adding his contacts to hers even though we thought everything had been cleared. Both phones through the business if it makes any difference.

Bg

 

[ollie989898]

I think I would wipe the phone and set it up afresh for the next user. Entering contacts isn't too hard....

 

[Mounty]

Good advice @Pheasant Surprise - I will be doing that in future.
So, slight change of situation. Outgoing employee hands in phone on last day, having completely wiped phone and done a factory reset!!! All work contacts gone of which there were many.
Think he has cloned contacts to another phone and taken to his new role. GDPR issue?? Difficult to prevent people being dick's sometimes!

 

[ollie989898]

Good advice @Pheasant Surprise - I will be doing that in future.
So, slight change of situation. Outgoing employee hands in phone on last day, having completely wiped phone and done a factory reset!!! All work contacts gone of which there were many.
Think he has cloned contacts to another phone and taken to his new role. GDPR issue?? Difficult to prevent people being dick's sometimes!

He could have just written all the contacts down and put them into a new phone or do you mean he has 'stolen' customer details and intends to use them for his own commercial reasons? That would fall foul of GDPR as I understand it. Of course it has been a long established practice to put such employees on gardening leave for a time so they can't legally work or 'communicate' before going to work for another employer, that is about all you can do in that situation.

 

[Pheasant Surprise]

Good advice @Pheasant Surprise - I will be doing that in future.
So, slight change of situation. Outgoing employee hands in phone on last day, having completely wiped phone and done a factory reset!!! All work contacts gone of which there were many.
Think he has cloned contacts to another phone and taken to his new role. GDPR issue?? Difficult to prevent people being dick's sometimes!

Thanks. C’est la vie. Nothing much you can about do really.

Some of the best career advice I was once given was “be a good leaver” - lots aren’t of course and gelignite their bridges as they go...but you never know when your paths will cross again, maybe roles reversed as a client, bossman, sh!t groveller, master and commander. Wtf knows.

Without hard proof of wrongdoing, not much can be done. Could’ve easily send contacts to another device via numerous means, some traceable most not. Could’ve just as easily written it all down on paper.

 

[ollie989898]

Thanks. C’est la vie. Nothing much you can about do really.

Some of the best career advice I was once given was “be a good leaver” - lots aren’t of course and gelignite their bridges as they go...but you never know when your paths will cross again, maybe roles reversed as a client, bossman, sh!t groveller, master and commander. Wtf knows.

Without hard proof of wrongdoing, not much can be done. Could’ve easily send contacts to another device via numerous means, some traceable most not. Could’ve just as easily written it all down on paper.

I agree wholeheartedly, but you must have had a client or something that ended up with you gritting your teeth and muttering 'never again'?

 

[Pheasant Surprise]

I agree wholeheartedly, but you must have had a client or something that ended up with you gritting your teeth and muttering 'never again'?

You can have first dibs on my book of grade a1 pansies that I hope never darken my door or me theirs.