Isuzu D-Max Warranty Issues - Never Again

[Trigger Happy]

Makes you realise that in the majority of cases the service we get for ag parts is fantastic, breakdown in harvest, order part before for example 5pm and it is there waiting for you in the morning having come from France, Germany,Belgium. Yes we pay for it but service like that is invaluable.

 

[Martin Holden]

It does amaze me that things like this happen. Presumanly there are pallets of these units at the factory where they are assembled, be it Japan or somewhere else in the far east. You wouldn't think it would be beyond the wit of someone to get one airfreighted to the UK?
Probably computer (or accountant) says no.
Although a pain, I do think the OP has been treated very well by his dealer with the replacement vehicle.

I once had a 1 year old Insignia flash up a dashboard wiring loom problem that would drain the battery. It was off the road for 3 months and I did ask if they would take one off the production line stock. Not a chance. Things are that organised they wouldn’t let the production be released. Fudge the customers in the meanwhile!! I put 10,000 miles on free rental cars during this period!

 

[D14]

I purchased a D-Max Blade from my local dealer on March 13th however on April 6th a sensor light for the ABS came on. I took the vehicle back to the dealership who diagnosed the fault to be a faulty ABS block.
I was told that there was a block in Belgium which would arrive in the UK 5 days later however this was not to be the case and the vehicle is still sitting in the dealership waiting on the block which nobody has an ETA on.
To be honest the dealership has been brand new giving me the use of one of their vehicles and chasing Isuzu on a daily basis.
The Scottish area manager for Isuzu told them if I was pee'd off to set a case on line as he didnt talk to customers.
I called Isuzu UK and was told the same as they only import the vehicle.
Hence I have now set up a case file stating that I don't want the vehicle back as Consumers Advice have stated that I am well within my rights to get a new vehicle as the customer service in this instance has been sub standard to say the least.
This is the second Isuzu D-Max Blade I have purchased and I can tell you it will be my last as in 32 years of purchasing cars / trucks I have never had such poor customer services like I am receiving at present so much so I do not know what to do next.
If anyone has had any similar experiences with Isuzu I would love to hear from you.

I wouldn’t touch Isuzu ever again. We were one of the unfortunates that had an engine let go in a Trooper. £8000 bill which Isuzu agreed to pay then once the job was done wouldn’t release the vehicle until we’d contributed half of the bill. We had to get solicitors involved and after 6 months got the £4000 back and legal fees refunded.

 

[Ley253]

British Leyland was not so bad after all then! Rover SD1 wavering oil press on PDI road test, Wed. Fault located Wed afternoon, loose pickup pipe.Visible damage, discoloured marks on mains.New crank, shells, conrod bolts, oil pump, and gasket set arrived Thursday morning, car assembled, road tested Thurs evening.Collected by customer Fri morning.

 

[Mursal]

So you actually stripped a car engine down and worked on the internal parts under warranty and it was a main dealer?
How times have changed, Nissan crate all engines under warranty and replace .............

 

[Ley253]

So you actually stripped a car engine down and worked on the internal parts under warranty and it was a main dealer?
How times have changed, Nissan crate all engines under warranty and replace .............

Oh yes, common practise. First thing was to find the fault, some times there were clues on the engine, for example, 6 pot jag engines with a dab of red paint on the front of the head could be almost guaranteed to fail, yellow might, green never did. Colour designated shell manufacturer. Then price up the repair, if dearer than a recon unit, fit one of those, if not repair existing unit, which had to be fully reassembled for return. I had an XJ6 engine returned as a conrod was missing, the recovery driver didnt look for it when he loaded the car up at reading, on the M4!
This was of course when skilled men were employed who could repair things.

 

[Pond digger]

I do find it quite incredible that any Isuzu part isn’t immediately available in the UK, it’s not as though they have dozens of models to serve.

 

[Ley253]

Well, if they work in the same manner as BMW, in Cowley, pallets there are, but each and everyone of the ECUs is vin number specified, and must go in the correct car. So, none can be removed from the line, or another car! My late partner worked on Inspection there for some years and it was common for the wrong ecu to be fitted, this resulted in up to an entire shift production going into rework to be sorted out, 200 or so cars! Even if this was noticed early, they would not stop the line, so every car produced would not run!

 

[Swedish Taffy]

Maybe this is just us then but, if we get a customer who has purchased a new Isuzu or Mitsubishi and there is a problem with there vehicle whilst under warranty, if the part is not available within 3days I usually pull the same part from a sales vehicle that we have in stock so as to get the customer going again. The sales team will usually push for that new part to be ordered double time!! They really dislike it when there is a vehicle they cant test drive sitting in their forecourt..

 

[ollie989898]

Number one question in this case children is.......

Did you buy the vehicle (or pay the deposit) with a credit card??

If yes. Contact credit card company. Tell them you are rejecting the goods and want a refund. Their problem then.

The alternative is to blockade the dealership with a tractor until the give you the cash back.

 

[Cowabunga]

I do find it quite incredible that any Isuzu part isn’t immediately available in the UK, it’s not as though they have dozens of models to serve.

My old 3.1 Trooper had a faulty ABS sensor at around three or four years of age, back in maybe 1997. By that time the system had been modified on the production line with new, incompatible parts. They could not find 'old' parts and no new adaptor cable was forthcoming and the software was also incompatible with the new part.
Of course a red ABS failure warning light on the dash is an MOT failure point, so up until it was scrapped in 2012, it had a square of silage tape on the instrument panel glass [plastic actually] hiding the lit warning light. It passed each and every MOT for 15 years like that, no questions asked.

The point being though, the backup from Isuzu and International Motors, the importer was atrocious even back then. Luckily, apart from a few 'hedgehogs' [rear axle bump stops], it never really needed any other part that couldn't be supplied by a motor factor.

 

[MickW]

FFS
Our D Max 64 reg has been exrtremly good, the dealer Whitehorse mostly good and Isusu appear to be pretty good.
We would buy again (probably, maybe, what's the deal?

SH1t happens do you have truck yep is it the end of the world nop. Are you out of pocket?

ISUSU should have the part available, but it doesn't normally help shouting about it.

IMOP Chill

 

[Shovelhands]

I have a friend who is on his third D max, he has got on well with them, I’m not a fan of them myself, but each to their own. His latest one is the top spec Blade, at less than a month old it was hit by another vehicle at a roundabout. Nothing too serious, he drove it around until it’s repair.
It needed N/S front wing, front bumper, N/S headlamp. Amongst other small items I imagine.
It went to a body shop, who had the car for well over a month, possibly nearer six weeks iirc. They said that they simply could not get the parts for it! Things took so long to get, it turned a simple repair into a fiasco. This is a vehicle only a few months old and they can’t get parts?
They told my friend, that they would seriously consider not taking on another izuzu repair because of the trouble getting parts.

I think this will be his last D max.......

 

[Ley253]

I really cannot understand the number of people who seem to think this level of "service" is acceptable. The man wants his own truck the one he specified, not a substitute, better or worse though it may be.

 

[Ley253]

So you actually stripped a car engine down and worked on the internal parts under warranty and it was a main dealer?
How times have changed, Nissan crate all engines under warranty and replace .............

Warrenty parts are crated and hidden for one reason, and that is to stop ,or at least slow down news of design failures becoming common knowledge which may lead to expensive recalls. Dump over the side on the way to France, and no one will know if they all had the same fault, or only one

 

[startinghandle]

I am looking at things from both sides dealer and customer... if I had bought new D max and had problem straight away I would be happy that dealer had supplied me with new vehicle but I would expect my vehicle would be fixed within a few days , but after this time I would be very annoyed and I would have contacted the Farmers Union of Wales to get things sorted and if I was the manager at dealer I would be concerned at what condition the pickup on loan would be when it returned as it would have clocked up a few miles and it could not be sold as demonstrator and there would be stone chip damage and it would be very dirty as I know it would be no good me trying to get discount from manufacturer as dealers are treated like sh!t
sorry not to be helpful but this how things seem to have gone with manufacturers could not care less
P.S. I always buy second hand vehicles from privates ads in the local paper in the past but more recent from on line ads where there is no warranty at all but I know where I stand

 

[Ley253]

I am looking at things from both sides dealer and customer... if I had bought new D max and had problem straight away I would be happy that dealer had supplied me with new vehicle but I would expect my vehicle would be fixed within a few days , but after this time I would be very annoyed and I would have contacted the Farmers Union of Wales to get things sorted and if I was the manager at dealer I would be concerned at what condition the pickup on loan would be when it returned as it would have clocked up a few miles and it could not be sold as demonstrator and there would be stone chip damage and it would be very dirty as I know it would be no good me trying to get discount from manufacturer as dealers are treated like sh!t
sorry not to be helpful but this how things seem to have gone with manufacturers could not care less
P.S. I always buy second hand vehicles from privates ads in the local paper in the past but more recent from on line ads where there is no warranty at all but I know where I stand

Problem there is the electronics. Vauxhall baby people carrier would not run at all well, both brake lights had blown, and this was the cause, however, pattern bulbs were not much better, owner was quietly told to get genuine, as this was a known failure, sure enough genuine bulbs cured the fault.

 

[FonterraFarmer]

I purchased a D-Max Blade from my local dealer on March 13th however on April 6th a sensor light for the ABS came on. I took the vehicle back to the dealership who diagnosed the fault to be a faulty ABS block.
I was told that there was a block in Belgium which would arrive in the UK 5 days later however this was not to be the case and the vehicle is still sitting in the dealership waiting on the block which nobody has an ETA on.
To be honest the dealership has been brand new giving me the use of one of their vehicles and chasing Isuzu on a daily basis.
The Scottish area manager for Isuzu told them if I was pee'd off to set a case on line as he didnt talk to customers.
I called Isuzu UK and was told the same as they only import the vehicle.
Hence I have now set up a case file stating that I don't want the vehicle back as Consumers Advice have stated that I am well within my rights to get a new vehicle as the customer service in this instance has been sub standard to say the least.
This is the second Isuzu D-Max Blade I have purchased and I can tell you it will be my last as in 32 years of purchasing cars / trucks I have never had such poor customer services like I am receiving at present so much so I do not know what to do next.
If anyone has had any similar experiences with Isuzu I would love to hear from you.

It all most makes you appreciate having a ute older than 32 years old, with no ABS so no ABS to go wrong

 

[Ffermer Bach]

It does amaze me that things like this happen. Presumanly there are pallets of these units at the factory where they are assembled, be it Japan or somewhere else in the far east. You wouldn't think it would be beyond the wit of someone to get one airfreighted to the UK?
Probably computer (or accountant) says no.
Although a pain, I do think the OP has been treated very well by his dealer with the replacement vehicle.

I did an IOSH course many years ago, and I can remember the lecturer saying, every company that is run by accountants eventually goes bust!

 

[manfromhill]

I have a friend who is on his third D max, he has got on well with them, I’m not a fan of them myself, but each to their own. His latest one is the top spec Blade, at less than a month old it was hit by another vehicle at a roundabout. Nothing too serious, he drove it around until it’s repair.
It needed N/S front wing, front bumper, N/S headlamp. Amongst other small items I imagine.
It went to a body shop, who had the car for well over a month, possibly nearer six weeks iirc. They said that they simply could not get the parts for it! Things took so long to get, it turned a simple repair into a fiasco. This is a vehicle only a few months old and they can’t get parts?
They told my friend, that they would seriously consider not taking on another izuzu repair because of the trouble getting parts.

I think this will be his last D max.......

A neighbor waited three months for his d max to get repaired at a body shop cause they couldn’t get there body parts