It must be good for dealers and suppliers at the moment

[Andrew B]

Agricultural dealers must be doing very well, and have few concerns over the future, if my experience of LAMMA is replicated by others.

Is nearly three weeks too long to wait for a response from an enquiry at the show?

Of the six manufacturers I spoke to and gave my full details to only one has responded and got in touch since the event.

The equipment was for an overseas farming operation which with Brexit I would have thought would have been of interest to these manufacturers and suppliers. They all appeared very interested when I chatted to them on their stands.

I know there have been similar threads about poor service from suppliers but it can only mean that these suppliers have no need for either new customers nor to increase their reach.

I suppose it could be they either have very poor sales staff, appalling admin or they have taken the view I am not serious in my intentions.

Whatever these companies reasons for their lack of follow up I would prefer an email saying " I have no interest in supplying you" than just silence.

I am now no longer going to badger suppliers who don't have basic curtesy to respond but rather just deal with those who put building a straightforward relationship first.

These trade stands cost thousands and I am truly surprised not every opportunity is responded to.

 

[rob h]

You're lucky they spoke to you .often go on stands at shows only to be ignored by reps too busy chatting to each outher or 3 reps all with 1 farmer

 

[Barleymow]

I enquired about tyre prices all contacted me within a week

 

[Will Wilson]

I am consistently blown away by how poor the sales people are in agricultural machinery.

 

[Hilly]

I am consistently blown away by how poor the sales people are in agricultural machinery.

Try buying anew car , horrendous experiance with most of them puts me off all the time just keep thinking fek it go another year.

 

[Neddy flanders]

part of the reason for not going this year was shoddy communication post-event with these ' reps'
went to croptech.
Yara staff couldn't be bothered to get up off their chairs.
They didn't know which of their Mila products contained potash
couldn't be bothered to find out.
I walked off
had twitter row with PR boss of Yara. " oh sorry, sorry, someone will sort your queries, blah blah"
2 months later, guess what. such a poor response, ive bought imported.

 

[Will Wilson]

Try buying anew car , horrendous experiance with most of them puts me off all the time just keep thinking fek it go another year.

The last time I lost my temper was buying a new car - never got a call or email follow up, ended up absolutely furious - I literally don't think they wanted my money. Sales is what makes the world go around and yet for some reason we have so little respect for it that it's a job that seems to get dumped on the 'lacking'.

I despair about agriculture - I cant wait for the next decade - time to get rid of the dead wood.

 

[Andrew B]

Are there any suppliers on here who would like to give us some reasons why communication is so bad and any tips on how to get a response?

Would it be preferable for manufacturers to dispense with their dealers and sell direct more cheaply and employ their own service engineers? Seems a great shame but something is seriously wrong with the system at present

 

[Will Wilson]

I hope I am wrong but I would expect that that dealers are tied down by contracts which stop them representing themselves (without national approval) on a forum. Its almost as if the marketing departments in these companies like to justify themselves by making it seem very tricky and high risk to liaise with customers.

 

[Hilly]

The last time I lost my temper was buying a new car - never got a call or email follow up, ended up absolutely furious - I literally don't think they wanted my money. Sales is what makes the world go around and yet for some reason we have so little respect for it that it's a job that seems to get dumped on the 'lacking'.

I despair about agriculture - I cant wait for the next decade - time to get rid of the dead wood.

Last new motor i bought was in wellies boiler suit, one sales man looked me up n down and said sarcastically "do you know how much they are " needless to say i bought nothing off that pr*ck, it actually put me off for 6 months until one day at Carlisle mart Border Toyota had stand with a really good sales man long story short he had a baccs payment next day and new motor on way, i told him the story about first man shook his head and said motor trade full of them he said they have it easy cars sell like hot cakes ! but he was top seller and had won holls the lot through a bonus scheme, well deserved , as for a lot of the rest of car sales people i wouldn't pee on most of them if they were on fire.

 

[Cab-over Pete]

Are there any suppliers on here who would like to give us some reasons why communication is so bad and any tips on how to get a response?

Would it be preferable for manufacturers to dispense with their dealers and sell direct more cheaply and employ their own service engineers? Seems a great shame but something is seriously wrong with the system at present

That won’t work either if my experience is anything to go by. I’ve just chased a warranty job first found last August.

 

[Hilly]

Are there any suppliers on here who would like to give us some reasons why communication is so bad and any tips on how to get a response?

Would it be preferable for manufacturers to dispense with their dealers and sell direct more cheaply and employ their own service engineers? Seems a great shame but something is seriously wrong with the system at present

They could cut out one hell of a massive overhead ! just have workshop and a few floating demonstrators, a sales man and forecourt must cost a fortune.

 

[Cab-over Pete]

They won’t sell it any cheaper direct.

Are Claas machines cheap? I’m told the customer gets excellent service, but not cheap and neither should they be if you want exceptional service.

My last machine sold and service direct and are without doubt the biggest shower of useless shyte I’ve ever encountered.

Sorry if that offends any snowflakes that work there, but it’s been going on four years and I see absolutely no improvement whatsoever. Truth hurts sometimes.

 

[Andrew B]

I agree its not about getting it cheap but just getting best service but maybe this lack of interest from manufacturers and their dealers is just how it is now?

 

[Hilly]

I agree its not about getting it cheap but just getting best service but maybe this lack of interest from manufacturers and their dealers is just how it is now?

All too do with staff, alot of useless employees about these days comfortable in the knowledge they hard to shift , talk to any large employer they all have nightmares with staff.

 

[Goweresque]

I think its a general thing in society today, not just specific to farming industry suppliers. Getting people to do stuff, even when you want to pay them handsomely seems harder and harder. Everyone wants to just slide by doing the least amount of work they possibly can. If you find people who want to get stuff done, hang on to them like glue, and pay them their due and then some on top, they are increasingly rare.

 

[d williams]

Agricultural dealers must be doing very well, and have few concerns over the future, if my experience of LAMMA is replicated by others.

Is nearly three weeks too long to wait for a response from an enquiry at the show?

Of the six manufacturers I spoke to and gave my full details to only one has responded and got in touch since the event.

The equipment was for an overseas farming operation which with Brexit I would have thought would have been of interest to these manufacturers and suppliers. They all appeared very interested when I chatted to them on their stands.

I know there have been similar threads about poor service from suppliers but it can only mean that these suppliers have no need for either new customers nor to increase their reach.

I suppose it could be they either have very poor sales staff, appalling admin or they have taken the view I am not serious in my intentions.

Whatever these companies reasons for their lack of follow up I would prefer an email saying " I have no interest in supplying you" than just silence.

I am now no longer going to badger suppliers who don't have basic curtesy to respond but rather just deal with those who put building a straightforward relationship first.

These trade stands cost thousands and I am truly surprised not every opportunity is responded to.

Is it the manufacturer job to follow it up or is their dealer not followed it up if he's been notified of enquiries?

 

[Chae1]

Try buying anew car , horrendous experiance with most of them puts me off all the time just keep thinking fek it go another year.

People criticise agricultural machinery salesmen, they are a dream to deal with compared to car sales people.

In fact i find all the agricultural dealers we use very professional.

 

[JP1]

Are there any suppliers on here who would like to give us some reasons why communication is so bad and any tips on how to get a response?

Would it be preferable for manufacturers to dispense with their dealers and sell direct more cheaply and employ their own service engineers? Seems a great shame but something is seriously wrong with the system at present

Well, I'd like to say I work diligently at responding to all requests small or large. You'd be quite surprised sometimes how things work when the tables are turned! I call once to check someone has received my email / voice message / written quote and maybe once a week later as things slip folks' mind.

 

[nick...]

Not suprised by any of the above.plenty I could mention too.
Nick...