Just what do RPA staff do all day?

GOODYSMATE

Member
Location
suffolk
Allow I am on your side don't insult them to much as they could be reading this topic while on there coffee break and find out where you are and give you a inspection
 
Allow I am on your side don't insult them to much as they could be reading this topic while on there coffee break and find out where you are and give you a inspection
You definitely don't want an inspection, the very fact that you've had one and irrespective of the result will mean your claim will be seemingly sidelined as they will have an excuse for not working on it.

In my own case a 20minute inspection 18 months ago that didn't bring up any issues has resulted in me getting only half of last years money and a wall of silence from the RPA who won't or can't tell me what the problem is.

Really folks, unless you have experienced such appallingly abject service like I have (and others on here) from the RPA you wouldn't believe is was possible from a government department in this day and age.
 

llamedos

New Member
You definitely don't want an inspection, the very fact that you've had one and irrespective of the result will mean your claim will be seemingly sidelined as they will have an excuse for not working on it.

In my own case a 20minute inspection 18 months ago that didn't bring up any issues has resulted in me getting only half of last years money and a wall of silence from the RPA who won't or can't tell me what the problem is.

Really folks, unless you have experienced such appallingly abject service like I have (and others on here) from the RPA you wouldn't believe is was possible from a government department in this day and age.
https://thefarmingforum.co.uk/index.php?threads/it-projects-come-under-scrutiny.149862/#post-3239918
 

banjo

Member
Location
Back of beyond
I wonder if any of you have had this experience:
Ring up and listen to the fake Welsh speaking lady talking very very slowly and then waste more time listening to some crappy music.
Eventually you speak to someone and get no joy, or help for what your after realy.
Try again later ( this has happend loads of times ) you go through the first part again and a chap answers who is brilliantly helpful ( don't know who he is, but your problem is sorted in a few mins ) put the phone down in the shock of someone being very helpful.
Now this is genuine, if your the chap who knows his stuff and gets the problems sorted thanks.
As mentioned above some like their jobs and are good at it, some don't and your just a boring part of the day, maybe these type of jobs should be given to people with the correct temperament and pay, cos when you talk to a person who does something, it's brill.
 

Sid

Member
Livestock Farmer
Location
South Molton
According to the RPA website they have 2300 staff which equates to around 4.5 million working hours a year. There are around 88000 claimants giving the RPA staff an average of over 52 hours to deal with each claim!

There are also countless consultants, subcontractors and temporary staff to assist the overstretched RPA workers -so just what do they all do?

52 hours costing £40/hour including holidays,buildings etc £2080 per claimant?

More or less?
 

Drillman

Member
Mixed Farmer
I've found out what they do. They ring me up about my outstanding 2016 claim.......... despite paying me in full (as far as i can establish) in early december.

So either i've been short changed....... or the left hand and the right aren't joined:scratchhead:
 

JJT

Member
BASE UK Member
Location
Cumbria
I've found out what they do. They ring me up about my outstanding 2016 claim.......... despite paying me in full (as far as i can establish) in early december.

So either i've been short changed....... or the left hand and the right aren't joined:scratchhead:
Well they haven't rung me about my outstanding claim. They did write to say they know they haven't paid and that they don't know when they will pay us. It did take them two sides of a4 to say that though.
 

Hesston4860s

Member
Location
Nr Lincoln
If there working on the helpline, they tell people like me " yes your eligible and what to code it as" then 18 months later pull the rug out from under you and you lose all the money you spent buying entitlements and getting the claim submitted :mad:
 

franklin

New Member
I refuse to talk to them now. Have got agent to sort the 2015 fun, and the now ensuing 2016 fun (another missing field, which has also held up ELS, and the vanishing of 50 entitlements). I'll go so far as to having all correspondence via email, to a dedicated email account for ease of knowing where everything is.
 

GTB

Never Forgotten
Honorary Member
I've always found that if I go into the local office and speak to someone face to face they are invariably very helpful. I cannot fault them tbh but I find phoning the 'helpline' in Caernarfon to be a total waste of time. They refuse to put you through to the person you need to talk to, they promise to pass on your message to said person and promise that said person will contact you. Do they ever return your call? Do they feck!
 

Grassman

Member
Location
Derbyshire
It's a silly system where they are working to such accuracy in claims and mapping.
If it's a 10 acre field but their digital mapping gets it very slightly bigger so what?
So long as the claimant is obviously not trying to fiddle things there is no gain either way in these stupid drawn out investigations.
A bit like speeding. If police charged everyone for going at 30.5 mph in a 30 and then fought every case and investigated how accurate the cars speedo was or how much tyre wear was involved the cost would be ridiculous for no real gain. The overall aim is to stop dangerous speeding.
The RPA should be stopping fraudulent claims not trying to catch out slight irregularities.
 
It's a silly system where they are working to such accuracy in claims and mapping.
If it's a 10 acre field but their digital mapping gets it very slightly bigger so what?
So long as the claimant is obviously not trying to fiddle things there is no gain either way in these stupid drawn out investigations.
A bit like speeding. If police charged everyone for going at 30.5 mph in a 30 and then fought every case and investigated how accurate the cars speedo was or how much tyre wear was involved the cost would be ridiculous for no real gain. The overall aim is to stop dangerous speeding.
The RPA should be stopping fraudulent claims not trying to catch out slight irregularities.
Well said!
 

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Red Tractor drops launch of green farming scheme amid anger from farmers

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As reported in Independent


quote: “Red Tractor has confirmed it is dropping plans to launch its green farming assurance standard in April“

read the TFF thread here: https://thefarmingforum.co.uk/index.php?threads/gfc-was-to-go-ahead-now-not-going-ahead.405234/
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