Steevo
Member
- Location
- Gloucestershire
Yep but the DHL JIT model is that the new stock arrives just as the last bit leaves the retail point/factory goods out.
Great if you are making 2,000 cars a day....less good when the demand is unpredictable.
When they turned on their new software for our NHS trust they said "just get an extra 4 days stock in to cover any issues"..... we spend roughly £2.3 million a week across 3 sites.....thats a lot of cupboard space!!
After 2 weeks of chaos that makes KFC look like a minor inconvenience they settled our complaint pre-legal.... cost them just under £5 million.
Scary stuff!
They must be making some money somewhere to be able to pay the fines for the cockups else with a record that’s suggested if it happened with every customer they’d soon be out of business.