Lloyds Bank internet banking problem

[peclova]

We have a regular problem when trying to view the statement on just one of our business accounts. We have several accounts all of which we can access the statement with no problems. Our main current account regularly (19/20 times) comes up with the message "There's a Problem … Unfortunately there has been a technical problem. This transaction has not been completed." We have not carried out any transactions but simply want to view the statement on that account. If we go to any another account we can access that accounts statement without ever seeing this problem.

This a real pain as (although we can see the balance showing in the list of accounts) we can't check if money has been received nor make any payments to suppliers.

This problem appears to be getting worse. When I ask Lloyds Bank about it they say it a problem with our browser and it is nothing to do with them. We usually use Microsoft Edge. However, when we try other browsers (Firefox) we get the same problem.

Has anyone else had this problem or know of a solution?

 

[Pheasant Surprise]

I’ll have a look for you, just give me your banking username and password

In all seriousness have you tried using a different machine (not just browser)?

Have you also tried using a different internet conection or location - as it may be a symptom of your internet connection?

 

[Boysground]

Try chrome i have been told many websites work best on it.

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[traineefarmer]

Delete your cache/cookies/history and try again.

I have 3 accounts I can access at Lloyds, 2 personal and 1 business. It is always the business one that can be tempermental.

I find weekends and evenings to be worst. I phoned the helpline once and was told they do maintenance at these time because business accounts aren't used at these times.

I also wonder if the business accounts have an extra level of security which can make them act

 

[Clive]

We have a regular problem when trying to view the statement on just one of our business accounts. We have several accounts all of which we can access the statement with no problems. Our main current account regularly (19/20 times) comes up with the message "There's a Problem … Unfortunately there has been a technical problem. This transaction has not been completed." We have not carried out any transactions but simply want to view the statement on that account. If we go to any another account we can access that accounts statement without ever seeing this problem.

This a real pain as (although we can see the balance showing in the list of accounts) we can't check if money has been received nor make any payments to suppliers.

This problem appears to be getting worse. When I ask Lloyds Bank about it they say it a problem with our browser and it is nothing to do with them. We usually use Microsoft Edge. However, when we try other browsers (Firefox) we get the same problem.

Has anyone else had this problem or know of a solution?

it will be your browser

try Chrome, no issues with Lloyds online here and we are in it several times every day

 

[Boysground]

Have recently put the Lloyds business app on my phone. It works very well so if all else fails you can do most things from it.

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[Hilly]

No bother here, use chrome.

 

[peclova]

Thanks for the advise. Tried Chrome this morning. Seems to work. Lets hope it continues to do so.

 

[bravheart]

Was having similar problems with an old iMac pc, upgraded to a new(er) iMac problem solved.

Both on safari obviously just newer version and more computer power.

 

[peclova]

Thanks for the advise. Tried Chrome this morning. Seems to work. Lets hope it continues to do so.

Solution didn't last long.

Same problem with the same account with MEdge, Firefox and now Chrome. All other accounts working fine, but I don't need to access them

 

[SilliamWhale]

I think its to do with cookies. Are you shutting down chrome before you go back in?

 

[J B]

I think its to do with cookies. Are you shutting down chrome before you go back in?

Cookies or cache?
Try clearing the cache in your browser - google will tell you how.