Main stealers again

[Lincsman]

That's probably true. The dealer is at the mercy of the importer's warranty rep who is the god that either pays dealer for parts and labour, or often not.
That is why many dealers now insist that if there is any doubt, that customer pays and, if warranty claim goes through, gets a credit note or money back. You have to trust your dealer in this case though and many are just not trustworthy.

The thing is at say 4 years old, is it International motors or Isuzu paying?

 

[Lincsman]

I went to a high end BMW dealer the other day looking for a car for Mrs Wasted.
Hot blond on reception and loads of lads kicking about with suits.
We were clearly out of our depth but got accosted by a salesman .
I commented that with a load of 1 year old cars about some people must change their car regular, 'oh yes ' he says, ' I have customers that change their car every 6 months'.
That is what we are up against.

Maybe have to do with BMW to keep it reliable?

 

[wasted years]

Maybe have to do with BMW to keep it reliable?

Bloomin' hope not, went to a back street dealer and bought one, though it is 11 years old before anyone gets excited.

 

[hally]

Bloomin' hope not, went to a back street dealer and bought one, though it is 11 years old before anyone gets excited.

I wouldn't worry my 8 yr old x3 has done 80k hard miles ( our place is a long way from the main road) and it has been faultless. All this emission crap on the newer models means I am in no hurry to swap it yet.

 

[Cowabunga]

The thing is at say 4 years old, is it International motors or Isuzu paying?

At four years old, is anyone but the owner paying up?

 

[T Bourne]

I went to a high end BMW dealer the other day looking for a car for Mrs Wasted.
Hot blond on reception and loads of lads kicking about with suits.
We were clearly out of our depth but got accosted by a salesman .
I commented that with a load of 1 year old cars about some people must change their car regular, 'oh yes ' he says, ' I have customers that change their car every 6 months'.
That is what we are up against.

!!

 

[Lincsman]

At four years old, is anyone but the owner paying up?

Supposed to be 5 yr warranty

 

[hally]

At four years old, is anyone but the owner paying up?

I had my dmax serviced and mot last month at 3 year old and our local dealer said the first three years was bumper to bumper that is a total warranty but the next two years is only drivetrain so engine and gearbox only. Everything else you are on your own even he said the odd engine sensor is not covered but some are. So basically as clear as mud.

 

[hally]

Also said very strict on service intervals so obviously looking to wriggle out at every opportunity

 

[Cowabunga]

Supposed to be 5 yr warranty

I bet, it being International Motors, that the fourth and fifth year are an insurance type warranty with clauses that it must be dealer serviced on the dot and has many exclusions. They won't pay out if they can find a way out.

 

[Lincsman]

I had my dmax serviced and mot last month at 3 year old and our local dealer said the first three years was bumper to bumper that is a total warranty but the next two years is only drivetrain so engine and gearbox only. Everything else you are on your own even he said the odd engine sensor is not covered but some are. So basically as clear as mud.

This is what international motors do for Great wall, would be interesting to see the difference they do for Isuzu.


The Great Wall 6 year warranty is extended to the first owner and all subsequent owners of the vehicle during the warranty period.

ABOUT THE GREAT WALL WARRANTY:
Great Wall 6 year/125,000 mile warranty comprises of the 3 year / 60,000 Standard Limited Manufacturer's Warranty with an extended 3 year / 125,000 mile (whichever comes sooner) Extended Powertain Warranty provided by Great Wall Motor Distributors (UK) Ltd. The Extended Powertrain Warranty applies to vehicles registered from 1st April 2013. The Great Wall Extended Limited Warranty is extended to the first owner and all Subsequent owners of the vehicle during the warranty period.

WHAT IS COVERED?
a) It is warranted that each new Great Wall Steed supplied by Great Wall Motor Distributors (UK) Ltd from the 1st April 2013, registered and normally operated in the United Kingdom will be free of defects in powertrain components or workmanship during the extended warranty period.
b) Any officially appointed Great Wall dealer will make any repairs and adjustments, using new or remanufactured parts, to correct defects covered by this warranty.
c) The extended warranty becomes effective immediately after the standard limited manufacturer's warranty expires and will only cover the powertrain components as defined below up to a maximum of Six years or 125,000 miles whichever occurs first from the date of first registration or the date of first use.
d) Warranty repairs (parts and labour) will be made at no charge, a reasonable time must be allowed after taking the vehicle to the dealer for repairs.

FOR THE PURPOSE OF THIS EXTENDED WARRANTY THE POWERTRAIN IS DEFINED AS:-

ENGINE


· Engine Block and all internal parts
· Cylinder Heads and all internal parts
· Cam Covers
· Timing gears and cover, excluding belts
· Oil pump and cooler
· Water pump
· Radiator
· Fuel pump
· Intake manifolds
· Flywheel

· Engine mounts
· Fuel Injectors
· Turbo and Intercooler
· Alternator
· Starter Motor
· Air conditioning compressor (all other air conditioning parts are excluded)
· Power Steering Pump (all other components related to steering are excluded)
· Engine sensors (excludes airflow meter)
· Seals and Gaskets

·
TRANSMISSION

· Case and all internal parts
· Transmission Mounts
· Seals and Gaskets

DRIVELINE

· Prop shaft
· Front and rear diff and internal parts
· Axle shafts and CV joints
· Seals and gaskets

WHAT IS NOT COVERED

a) Defects, malfunctions or failures resulting from misuse (e.g. overloading or racing), negligence, modification, alteration, tampering, disconnection, improper adjustments or repairs, accidents, installation of parts not equivalent in quality and design to parts supplied by Great Wall Motor Distributors (UK) Ltd, add-on parts, improper maintenance, lack of required maintenance or use of fuels, oils and /or lubricants other than those recommended in the Owner’s Manual.
b) Cleaning and polishing, replacement of filters, worn brake and clutch and normal maintenance services. For full details see the Maintenance Schedule section in Warranties and Service Booklet.
c) Inconvenience, expenses or commercial losses resulting from loss of the use of the vehicle (including, but not limited to, lodging bills, car rentals, other travel costs, loss of pay or other incidental or consequential damages).
d) Any vehicle on which the odometer mileage has been altered.
e) Routine recharging of air conditioning is not covered unless it is required as part of a warranty repair.
f) Components and systems not specifically listed above

 

[GTB]

I bet, it being International Motors, that the fourth and fifth year are an insurance type warranty with clauses that it must be dealer serviced on the dot and has many exclusions. They won't pay out if they can find a way out.

My Isuzu is four years old with 75k on the clock. They sold it to me with a five year 125k warranty. If they want to use the small print to wriggle out of paying then I won't be going back for another. What made me more angry than anything was the service manager saying she wouldn't release the vehicle until it was sorted one way or the other. I've known her for years and she knows damn well I always pay my bills. It's not so much what she says but the way she says it!

 

[james ds]

Our trusty Isuzu went into limp mode the other day. A quick look under the bonnet showed there was a crack in the inter cooler. No problem I thought, it's got a five year warranty so we dropped it off at the dealership.

The service manager phoned the following morning to say that they'd discovered the fault and an inter cooler was needed (WOW). However as the pickup was now out of warranty we would have to pay £275 for parts plus labour. I told her that the vehicle had a five year / 125000 mile warranty. She promised me I was wrong but I told her to go and look in the rear window where there's a sticker that says five year / 125,000 warranty.

She then said she'd have to speak to her boss. She then phoned back to say that the vehicle came with a three year / 60,000 mile warranty with two years extended warranty for year four and five. However, we were really lucky in that the extended warranty did cover the inter cooler BUT they didn't have one in stock and they were on back order and should be in within a week.

Anyhow, fast forward a week and I get a phone call this morning to say the pickup was ready but that Isuzu had not yet confirmed if they would pay for the repair or not. I told her I was coming to get it anyway and that I had no intention of paying for the repair. She (service manager) then said she wouldn't release the vehicle if wasn't willing to pay.

I went down there straight away and went to the owners office. The service manager was already there. I told them what I thought of their customer service and attitude and drove the pickup home. I did tell the owner that if they or Isuzu insisted I pay for the repair, that I would pay but they shouldn't expect to see me back there buying another vehicle ever again.

The pickup has been very reliable and I would have bought another or recommended it to others without hesitation. Why do they think it's right to treat customers so badly. Can't they see further than their noses?

Sorry for the rant. Just had to blow off some steam.

You think that's bad , a Class harvester dealer charged a good customer 14 k to repair the Merc engine in his harvester , afterwards the contractor found out that Mercedes covered the repair as it was their fault . And this customer had 7 tractors from that dealer and most of the machinery behind them. So much for loyalty.

 

[Henarar]

reading all this I am glad I don't want a new car or 4x4, pay a big wad of money for something then get conned by the same ones that sold it to you ? no thanks, as long as the chap up the road can keep my old bus going that will do me and after that I will buy some other old tat

 

[GTB]

reading all this I am glad I don't want a new car or 4x4, pay a big wad of money for something then get conned by the same ones that sold it to you ? no thanks, as long as the chap up the road can keep my old bus going that will do me and after that I will buy some other old tat

Count yourself lucky. Unfortunately for us we need something fairly new and reliable for the type of work and mileage we do. All the dealers need to do is be straight with us from day one. If it only has three years / 60k warranty then just say so from the outset. As it stands I think they will pay this time but it shouldn't have been an issue. Tbf though the Isuzu has been a good pickup so far. It's a pity they have to do things like this which leave a nasty taste in your mouth. To say they are short sighted would be a major understatement.

 

[GTB]

Back on the subject of Isuzu, one dealer who used to sell their pickups told me they were the worse company he'd ever dealt with so maybe the dealers are between a rock and a hard place, customers expecting everything on warranty and Isuzu not allowing it?

That may well be true. I get the feeling that most manufacturers are going this way. Was told that NH have become very awkward recently. They had been selling tractors with three years warranty but years two and three were underwritten by an insurance company. Apparently the relationship between NH and the ins. co had gone pear shaped.

 

[Cowabunga]

Count yourself lucky. Unfortunately for us we need something fairly new and reliable for the type of work and mileage we do. All the dealers need to do is be straight with us from day one. If it only has three years / 60k warranty then just say so from the outset. As it stands I think they will pay this time but it shouldn't have been an issue. Tbf though the Isuzu has been a good pickup so far. It's a pity they have to do things like this which leave a nasty taste in your mouth. To say they are short sighted would be a major understatement.

I think you'll find that the terms and conditions of the warranty and extended warranty are clearly laid out in documentation you had with the vehicle. When I bought the Shogun in 1987 and the Isuzu in 1993, the three year warranty was one year from the manufacturer and the other two from an insurance warranty with more conditions and exclusions.

They probably can't reclaim the cost of an intercooler for your vehicle. Genuinely. Unless they can get some 'goodwill' payment or cheat and hide it under some other person's warranty for a less than three year old vehicle, they and you are stuffed. More and more manufacturers are getting wise to dealers helping their customers by reallocating parts to younger vehicles for this kind of reason though, and many parts will have a serial number which must be provided and will be checked against that vehicle's build sheet. While it saves some money in the short term for manufacturers to police the system strictly, it stuffs up the relationship between customer and dealer very often, and ultimately loses sales. But since most brands are doing the same thing, people are just circulating around the dealer pool and ultimately the same number of vehicles are being sold, only to less loyal customers.
That's what comes of easy sales I'm afraid. If sales were very hard to come by, they would prioritise real customer satisfaction and loyalty much more at headquarter policy-making level.

 

[Cowabunga]

That may well be true. I get the feeling that most manufacturers are going this way. Was told that NH have become very awkward recently. They had been selling tractors with three years warranty but years two and three were underwritten by an insurance company. Apparently the relationship between NH and the ins. co had gone pear shaped.

Yes, I've heard this too.

However, there are rival brands that keep their extended warranties, including ones paid extra for by the customer, completely in-house, yet they still make it an absolutely horrendous process for the dealers to make a successful claim. It's as if the dealer and his customers were not really customers of the brand at all, but enemies to be thwarted and repelled as much as humanly possible and regardless of the business relationship between the parties.

These big companies are run by idiots. That is what it boils down to. They come out of University with degrees in management but f-all common sense or relationship skills. They have a warped sense of priorities and what is good for the medium and long term future of their own business. They, personally, often have no loyalty to their big-business whatsoever and are only interested in the-now and in guarding their own arses from fellow management structure climbers and predators.

 

[sawdust]

Count yourself lucky. Unfortunately for us we need something fairly new and reliable for the type of work and mileage we do. All the dealers need to do is be straight with us from day one. If it only has three years / 60k warranty then just say so from the outset. As it stands I think they will pay this time but it shouldn't have been an issue. Tbf though the Isuzu has been a good pickup so far. It's a pity they have to do things like this which leave a nasty taste in your mouth. To say they are short sighted would be a major understatement.

I must have met one of the most honest dealers when I test drove one, 2 years ago, when I asked about the 5 year warranty, he told me straight away it was a bumper to bumper for first 3 years then engine and drivetrain for final 2 years,
http://www.lixtoll.com/vehicle-sales/

and I still went and bought a ranger, better quality interior finish IMHO

 

[GTB]

I think you'll find that the terms and conditions of the warranty and extended warranty are clearly laid out in documentation you had with the vehicle.

It is but the dealer kept repeating to me when he sold the vehicle that it was warranted for five years/125k and that they would make sure there were no problems. You can't just say these things and expect the customer to forget.

They probably can't reclaim the cost of an intercooler for your vehicle. Genuinely.

The intercooler is covered by the extended warranty apparently. So why are they chosing to make such a song and dance about it?

More and more manufacturers are getting wise to dealers helping their customers by reallocating parts to younger vehicles for this kind of reason though, and many parts will have a serial number

Totally agree with you there. Manufacturers do want all replaced parts back so they can check serial numbers etc. It would be far too risky for any dealer to try it on.