Princess Pooper
Member
- Location
- East Mids
Hoping someone has some suggestions as this is driving us up the wall and leading to some embarrassment.
Our email address is one via our farm web address, a standard .co.uk one. For a few years now we have had problems with some emails becoming corrupted and we have no idea why or how to stop it. This has become worse in the last year. We have McAffee installed and have had no virus issues and have done full scans. This is what happens. (concentrate carefully).
Someone perfectly legit sends us an email. This can be someone we deal with regularly and is not linked to any bulk emails, and it's not spam. Their new message (call it message 1) attaches to an older email from someone else that we received months or even years ago (call it message 2). Again this message 2 is usually a perfectly legit email that we received with no problems when it was first sent.
Message 1 arrives in our inbox (rarely into junk) as if it was message 2 - ie with the earlier date so we only find it by looking at all unread emails. It is only when we open that email and scroll down through it that we find firstly the original message 2, still intact, and then below that, evidence of message 1 - the new email. This is sometimes completely corrupted and is just a random stream of numbers and letters. Other times it is fully legible. Sometimes again it is a mixture of the two. Any attachments to message 1 are not accessible. So for example, today I realised we had not had our email copy of a fallen stock invoice so had to ask for it to be re-sent. Yesterday our automatic email from NML of our milk test was found as a corrupted message, and of course as the test itself is a separate .pdf we could not read it (We get it texted through as well so not a real problem).
Sometimes we might go into outlook and there are 10 emails coming in. 8 will arrive perfectly fine and 2 might get corrupted. Then we might go all day without any more problems.
Sometimes it seems to be particular 'old' messages (ie message 2's) that attract the new message 1's. For example an ADAS newsletter from 5th October might appear 4 times over the course of a week, with different corrupted messages (message 1's) each time. So unless I delete them it appears I have received 4 copies of the ADAS newsletter, received on 5th October. In fact there are 4 copies of the newsletter all with a corrupted add-on. I have tried making sure I delete all of these but it doesn't stop it happening again to that same 'attractant' email from ADAS (only an example).
As you can imagine, it is embarrassing when I get reminders saying 'you haven't replied to my email' when I never saw the original as well as needing to chase up supplier invoices that have gone out by DD and potentially losing out on important information.
Any suggestions please? The lady that built our website has none. Of course we can set up a gmail account but our email is on so many databases now it will take ages to transition - and it might not solve the problem!
The only other fact that it might be worse mentioning is that we have a very slow internet connection at times. I have very little IT knowledge but think it is much more likely linked to the file server than anything physically on my computer.
Our email address is one via our farm web address, a standard .co.uk one. For a few years now we have had problems with some emails becoming corrupted and we have no idea why or how to stop it. This has become worse in the last year. We have McAffee installed and have had no virus issues and have done full scans. This is what happens. (concentrate carefully).
Someone perfectly legit sends us an email. This can be someone we deal with regularly and is not linked to any bulk emails, and it's not spam. Their new message (call it message 1) attaches to an older email from someone else that we received months or even years ago (call it message 2). Again this message 2 is usually a perfectly legit email that we received with no problems when it was first sent.
Message 1 arrives in our inbox (rarely into junk) as if it was message 2 - ie with the earlier date so we only find it by looking at all unread emails. It is only when we open that email and scroll down through it that we find firstly the original message 2, still intact, and then below that, evidence of message 1 - the new email. This is sometimes completely corrupted and is just a random stream of numbers and letters. Other times it is fully legible. Sometimes again it is a mixture of the two. Any attachments to message 1 are not accessible. So for example, today I realised we had not had our email copy of a fallen stock invoice so had to ask for it to be re-sent. Yesterday our automatic email from NML of our milk test was found as a corrupted message, and of course as the test itself is a separate .pdf we could not read it (We get it texted through as well so not a real problem).
Sometimes we might go into outlook and there are 10 emails coming in. 8 will arrive perfectly fine and 2 might get corrupted. Then we might go all day without any more problems.
Sometimes it seems to be particular 'old' messages (ie message 2's) that attract the new message 1's. For example an ADAS newsletter from 5th October might appear 4 times over the course of a week, with different corrupted messages (message 1's) each time. So unless I delete them it appears I have received 4 copies of the ADAS newsletter, received on 5th October. In fact there are 4 copies of the newsletter all with a corrupted add-on. I have tried making sure I delete all of these but it doesn't stop it happening again to that same 'attractant' email from ADAS (only an example).
As you can imagine, it is embarrassing when I get reminders saying 'you haven't replied to my email' when I never saw the original as well as needing to chase up supplier invoices that have gone out by DD and potentially losing out on important information.
Any suggestions please? The lady that built our website has none. Of course we can set up a gmail account but our email is on so many databases now it will take ages to transition - and it might not solve the problem!
The only other fact that it might be worse mentioning is that we have a very slow internet connection at times. I have very little IT knowledge but think it is much more likely linked to the file server than anything physically on my computer.
but instinctively I *think* you may have an issue with your email client (outlook etc)
