Rejected Warranty Claim Advice

Discussion in 'Machinery' started by Tarw Coch, Nov 8, 2018.

  1. Tarw Coch

    Tarw Coch Member

    To my surprise I have just had a warranty claim rejected on my straw chopper. The sprocket where the shear pin fits has worn, the shear pin fits in what I presume is a hardened bush with a knurled outer edge which fits into the sprocket. The sprocket had worn so that the hole where the bush fits in had become elongated so in the end the bush would fall out when the shear pin broke.
    The dealer/manufacturer is now claiming this is a wearing part so not covered by warranty which doesn’t sound right to me, surely the whole point of fitting the bush is so the sprocket doesn’t wear.

    Any advice on how to proceed would be welcome, my feeling is that the dealer/manufacturer aren’t honouring a genuine warranty claim. Also, has anyone else encountered this problem on their straw chopper, as if it is a wearing part I would expect others to have encountered this problem on older machines.
     
  2. Speedstar

    Speedstar Member

    Location:
    Scottish Borders
    Who made it ?
     
    Nearly likes this.
  3. Dave W

    Dave W Member

    Location:
    chesterfield
    Need more details.
    What age and work done?
     
    ollie989898 and smcapstick like this.
  4. Case856xl

    Case856xl New Member

    Surely a sprocket will wear? Sorry if I’ve read this wrong?
     
  5. smcapstick

    smcapstick Member

    Location:
    Kirkby Lonsdale
    Not enough detail. How old is it? Is it even in warranty?
     
    ollie989898 likes this.
  6. Tarw Coch

    Tarw Coch Member

    Machine comes with 2 year warranty, second year parts only, it would have been about 20 months old at the time of repair.
    Usage wise using 2/3 bales a day through winter months with occasional use bedding calves in summer, I’m sure there are plenty of machines doing far more.
     
  7. Tarw Coch

    Tarw Coch Member

    I understand that the teeth on a sprocket do wear but I wouldn’t expect a hole to wear in the center where the shear pin fits, my previous machine of a different make did 15 years without the sprocket wearing out and I have never seen or heard of anything similar happening before.
     
    ollie989898 likes this.
  8. Dave W

    Dave W Member

    Location:
    chesterfield
    In my experience holes wear because the shear bolt hasn't been correctly tightened

    How many times has the shear bolt broken?
     
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  9. smcapstick

    smcapstick Member

    Location:
    Kirkby Lonsdale
    +1

    That's exactly what I thought.
     
  10. Tarw Coch

    Tarw Coch Member

    Not sure, we have only had one pack of shear pins from the dealer and haven’t used them all. I’m sure the shearpin has always been tightened up tight and are fitted with nyloc nuts. It’s not the hole the shearpin goes through that has worn, the shearpin fits in what I presume is a hardened bush that fits in the sprocket, it’s the sprocket that has worn around this bush.
     
  11. e3120

    e3120 Member

    Location:
    Northumberland
    I had a similar issue on my lucas. Hardened bushes were breaking up when the bolt broke, which was unnecessarily often. The inner flange was able to float on its keyway, opening up small gap between the shearing surfaces. After messing about with washers with some success, I slackened the grubscrews on the bearing and knocked the shaft onto the gearbox a few mill. No probs in 3 years hard work since.

    I did get the impression that this lucas was a bit soft compared to the one before - chain started breaking rollers within a week, but dealer sorted all issues out of their stores with no suggestion of me paying. Just silly teething issues, nothing long term.
     
  12. Tarw Coch

    Tarw Coch Member

    Different make to mine and in my case it was the sprocket rather than the bush that was the problem, the bush looked fine.
     
  13. Case856xl

    Case856xl New Member

    How much is the sprocket?
     
  14. tr250

    tr250 Member

    Location:
    Northants
    Ours did the same last year but it's 10 years old doing 15+ bales a day in winter. In our case it was the plastic bush that fits between sprocket and shaft had worn so the shearbolt always worked loose and wore a elongated hole in the sprocket as said here. That was a teagle
     
  15. Tarw Coch

    Tarw Coch Member

    Not sure off hand but probably not enough to spend a lot fighting the case.
     
    Pheasant Surprise likes this.
  16. Tarw Coch

    Tarw Coch Member

    Mine has only done a few hundred bales though, not a few thousand.
     
  17. tr250

    tr250 Member

    Location:
    Northants
    Is it a teagle if so Tom Teagle regularly posts on here to sort his machines personally
     
    smcapstick and Tarw Coch like this.
  18. I used a red and yellow machine for a long time. Moderate use I would say. Only fairly dry straw, never saw silage, haylage or a rotten or even half damp fousty bale in it's life. I wouldn't buy one myself. I think you can do better.
     
  19. Speedstar

    Speedstar Member

    Location:
    Scottish Borders
    Was it made over the water and is it green
     
  20. Tarw Coch

    Tarw Coch Member

    No and no.
     

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