Rejected Warranty Claim Advice

[traineefarmer]

Has this fault caused the machine to be inoperable? I can't see how it could.

Our Teagle 9090 was 7 years old when we bought it from an abusive home. The shear bushes are loose in the sprocket as you describe and pop out when the bolt breaks. If anything, it makes replacement of the new bolt easier.

Machine works fine.

 

[Tarw Coch]

Has this fault caused the machine to be inoperable? I can't see how it could.

Our Teagle 9090 was 7 years old when we bought it from an abusive home. The shear bushes are loose in the sprocket as you describe and pop out when the bolt breaks. If anything, it makes replacement of the new bolt easier.

Machine works fine.

It’s been fixed now, umm, inoperable no, we called the dealer out to see it and he said it would be ok to continue using it until they got the parts but once it was slack we found we were breaking a shear pin quite regularly so wanted it fixing ASAP, indeed it was at this point we broke most of the shearpins we have broke, there was also the issue that the bush drops out so could easily have been lost.
So whilst it wasn’t completely inoperable it was far from ideal.

 

[Dave W]

It’s been fixed now, umm, inoperable no, we called the dealer out to see it and he said it would be ok to continue using it until they got the parts but once it was slack we found we were breaking a shear pin quite regularly so wanted it fixing ASAP, indeed it was at this point we broke most of the shearpins we have broke, there was also the issue that the bush drops out so could easily have been lost.
So whilst it wasn’t completely inoperable it was far from ideal.

Pictures will help.

 

[Speedstar]

Often in a situation like you are in have word with the manufacturer and if no joy walk away from them and have not more of there kit on your farm and if that is there choice they are not worth buying from, most company's will come to the party with some help them that do not will not be in business for long the world is a small place

 

[Tarw Coch]

Often in a situation like you are in have word with the manufacturer and if no joy walk away from them and have not more of there kit on your farm and if that is there choice they are not worth buying from, most company's will come to the party with some help them that do not will not be in business for long the world is a small place

Yes, I have already come to the conclusion that I won’t be dealing with these company’s again in a hurry, no grand statements telling them to stick their business but if I can get it elsewhere I will.
This repair was actually carried out in April and I have only just been notified that the warranty claim has been rejected after the warranty has ended. I have the feeling that the dealer has stuffed up on the warranty and not submitted a claim but I have no evidence to back that up although another local farmer says he has also had a problem with warranty on the same make of machine from the same dealer..
I’ve never had a problem with warranty on any other machine from any other dealer, trouble is, this dealer has now lost my trust and rightly or wrongly the manufacturer too.
It’s not an awful lot of money involved thankfully but I do feel it’s a matter of principle,

 

[Pheasant Surprise]

Not sure off hand but probably not enough to spend a lot fighting the case.

Unfortunately that’s the reality. If we’re talking an isolated £200 part then just take it on the chin and chalk it up to sh!t happens. If on the other hand it’s a reasonably expensive and/or complex thing then the time / hassle / expense may be worth it. Personally I’d take it up with the dealer, and see how far I got, but probably wouldn’t spend the time and money fighting it beyond that.

 

[ACEngineering]

Yes, I have already come to the conclusion that I won’t be dealing with these company’s again in a hurry, no grand statements telling them to stick their business but if I can get it elsewhere I will.
This repair was actually carried out in April and I have only just been notified that the warranty claim has been rejected after the warranty has ended. I have the feeling that the dealer has stuffed up on the warranty and not submitted a claim but I have no evidence to back that up although another local farmer says he has also had a problem with warranty on the same make of machine from the same dealer..
I’ve never had a problem with warranty on any other machine from any other dealer, trouble is, this dealer has now lost my trust and rightly or wrongly the manufacturer too.
It’s not an awful lot of money involved thankfully but I do feel it’s a matter of principle,

In fairness Warranty claims can take ages to be sorted either way. Dont know why but they do so 6 months isnt excessive in my experience!

 

[Tarw Coch]

In fairness Warranty claims can take ages to be sorted either way. Dont know why but they do so 6 months isnt excessive in my experience!

Fair enough, I don’t have huge experience with warranty claims but any I have had in the past have always been sorted promptly to the best of my knowledge with other manufacturers/dealers.

This dealer billed me for the repair initially but I haven’t payed as yet.
They say this is the way it’s done, the customer pays and then is credited if the claim is accepted.
I’ve never known another dealer do it like this and talking to friends, neither have they which makes me suspect there’s something going on at dealer level, I wont go into my thoughts/suspicions, but it just doesn’t feel right.

 

[Dave W]

Post some pics of the sprocket and tell us the machine. You're asking for advice but only giving half the info

 

[smcapstick]

Has the machine been left with the PTO turning for an extended period after the shearbolt has snapped? That would wear the bush/shaft.

 

[ACEngineering]

Fair enough, I don’t have huge experience with warranty claims but any I have had in the past have always been sorted promptly to the best of my knowledge with other manufacturers/dealers.

This dealer billed me for the repair initially but I haven’t payed as yet.
They say this is the way it’s done, the customer pays and then is credited if the claim is accepted.
I’ve never known another dealer do it like this and talking to friends, neither have they which makes me suspect there’s something going on at dealer level, I wont go into my thoughts/suspicions, but it just doesn’t feel right.

Some dealers bill it then credit later others don't.

Just did a warranty claim for a genuine perkins starter motor only been fitted 2 weeks, normally perkins would want the old unit back before shipping a replacement but on this occasion they shipped a new unit out before and haven't billed me for it as yet. annoyingly I have had to arrange collection of the old unit for return at my time and cost but that's how it is and one of the many not so good perks of the trade.

 

[Tarw Coch]

I haven’t got the worn sprocket, the machine has been repaired, I think I’ve already mentioned it’s a straw chopper, I haven’t named the make as I’m not looking to slag a manufacturer off just looking for advice.

 

[Dave W]

I haven’t got the worn sprocket, the machine has been repaired, I think I’ve already mentioned it’s a straw chopper, I haven’t named the make as I’m not looking to slag a manufacturer off just looking for advice.

To be fair you've asked if it's a common fault or if it's happened to anyone else.
Someone said it's happened on a Lucas and a teagle. But yours is nether of those so it's all a bit pointless

 

[Tarw Coch]

Has the machine been left with the PTO turning for an extended period after the shearbolt has snapped? That would wear the bush/shaft.

No, it’s not as if it’s a machine left un attended so when the shear bolt goes it’s replaced to resume the job.

 

[YELROM]

To be fair you've asked if it's a common fault or if it's happened to anyone else.
Someone said it's happened on a Lucas and a teagle. But yours is nether of those so it's all a bit pointless

I'm pretty sure it is a Teagle as our dual chop did the same and used to seem to snap quite a few shear bolts
Have replaced the sprocket, nylon bush and shear pin bushes on ours when it was probably only a couple of years old(this was 3 or 4 years ago) and it has hardly broken a shear bolt since, don't know why
It is no fun locking for the shear pin bush in 3" of slurry when bedding up the cow cubicles

 

[tweedale terrier]

I would write a letter to the manufacturer with all the details of the machine etc and expresss your concerns. Perhaps they are not the problem here and the dealer is lifting your leg.

 

[YELROM]

I would write a letter to the manufacturer with all the details of the machine etc and expresss your concerns. Perhaps they are not the problem here and the dealer is lifting your leg.

@Tom Teagle ?

 

[Speedstar]

Well I must say I am surprised if it is Teagle as they are normally good with problems