It was sorted because the folk are lucid and on it- i can think of plenty of households where the cattle would remain destined for the bin.My condolences, but my opinion stands. And there is clearly a human element because they sorted it later. My experience of BCMS is that they are a lot easier to deal with than the tax office, vat office and most other government organisations.
And BCMS weren't the problem...they seldom are.