Had a delivery of grass seeds left outside in the rain. It was really the fault of the delivery company who didn’t read instructions for placing order inside designated shed or leaving with a neighbour. The result being that some of the seeds spoiled. Delivery company is a national firm who do not have a number answered by a human being only robotic answers and seed company unwilling to reply to emails and offer compensation for loss of goods. Should this be a case of having a word with Trading Standards ?
Spoiled seeds
- Thread starter Spade
- Start date
name and shame seed firm to other farmers and tell them compensation or you will be doing as such, good luck
- Location
- North Yorkshire
I’m guessing you’ve paid up front for the seed? Otherwise just withhold payment till they start asking why you haven’t paid
I am afraid that this attitude is increasingly prevalent in suppliers, who just don't give a dam'n when THEIR Carrier screws up. The problems can often be blamed on minimum wage drivers, who cannot speak/read english.
I don't think that the suppliers realise (or care) when this happen and how it reflects on how we perceive their Company... I had an order of expensive special dog food a few weeks ago, carrier did not even make an attempt to deliver here and went straight to PO which is over 3 miles away, so a special journey. Supplier didn't give a damn, albeit they did email back 3 days later! They did not like my feedback on eBay mind....
If the supplier will not respond @Spade , is it possible to send it back under distance ordering regulations?
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Lazy Sod
Member
- Location
- Warminster Wiltshire
Contact the supplier. Your contract is with them.
Too often, the response is...
from them. "Take it up with Carrier" is a comment heard too often. I can see why the OP suggested a call to TS... it's nice to give the supplier a legal chapter and verse of their failings
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Lazy Sod
Member
- Location
- Warminster Wiltshire
Carrier drivers are a pain to us. We live in a close of 3 houses. The drive comes in towards our house and then turns right to go to the other 2. There is room for vehicles to turn round at the far end, but the sods either drive in and reverse out or vice versa. most of the time they come right into our part, right in front of the house to turn. This morning a van stopped close to our flower border and the man sorted his parcels. In doing so he tossed out a box as big as a fridge right onto the border. Mrs LS went out to give him something to think about. He just stood there and looked at her. He couldn't have cared less.
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Have done
Unfortunately notI am afraid that this attitude is increasingly prevalent in suppliers, who just don't give a dam'n when THEIR Carrier screws up. The problems can often be blamed on minimum wage drivers, who cannot speak/read english.
I don't think that the suppliers realise (or care) when this happen and how it reflects on how we perceive their Company... I had an order of expensive special dog food a few weeks ago, carrier did not even make an attempt to deliver here and went straight to PO which is over 3 miles away, so a special journey. Supplier didn't give a damn, albeit they did email back 3 days later! They did not like my feedback on eBay mind....
If the supplier will not respond @Spade , is it possible to send it back under distance ordering regulations?
Your line of action depends on how and if/ when you paid. If by credit card then your contract is with the credit card issuer and you can charge back under sect 75 of the Consumer credit Act. Strike it off your monthly payment and write to the issuer explaining you are in dispute with your seed merchant. Decide whether you require replacement of the damaged seed or a credit refund. Advice the seedmerchant accordingly. Offer the damaged seed back for his collection. When you are satisfied, settle the balance.
Consult/inform your bank if it was by debit card .
Consult/inform your bank if it was by debit card .
It would have to be the latter but I’m still favouring TS and let them sort it
When seed arrives on a pallet, it will have been through the hands of multiple warehouses and trucks... All will deny any wrongdoing or responsibility, as will the lead Carrier company.
As @Lazy Sod rightly say's, "Contact the supplier. Your contract is with them."
Who accepted delivery ?
The
courierHave you tried dealing with a BOT
No one according to OP....
Bad enough just chasing up a failed delivery when the driver was not bothered to find us....Have you tried dealing with a BOT
Who sold the seed ?
- Location
- SW Scotland
The issue is with the supplier. The courier works for them.
If they then want to go after the courier, that's up to them.
Had something similar a few years ago. Bags flung down, three of them burst, seed scattered everywhere. Complained to the rep and he brought another bag. Probably gained about 5kg for free
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