Supporting an elderly relative

[anzani]

Your phone has a manual? I don't think I've had a manual with a smartphone since, well, not for years and years. I do purchase more phones than many people, because I buy and set them up for the whole family. iPhone and Androids and even a [now broken] Windows phone.
If I have a problem, I either Google or YouTube it. The answer is almost always out there.

In my experience, the carton does not contain a manual, just a multilingual start-up leaflet. However, there is almost always a link to a copious manual in the language of choice. If all else fails-read the instructions.

 

[Red Fred]

Mrs Fred collected her new phone on Saturday and ran into a problem, but when I offered to look it up online, she found a very good built-in manual and sorted it out. I didn't know they had manuals, but it must be a guy thing

 

[Cowabunga]

In my experience, the carton does not contain a manual, just a multilingual start-up leaflet. However, there is almost always a link to a copious manual in the language of choice. If all else fails-read the instructions.

The reason there is no manual is that they all use either IOS or Android, so Apple phones are all the same and Android phones are all the same. They change as the operating system changes or is updated. What other little differences there are, such as various 'skins' that some brands layer on top of Android, are relatively trivial and soon worked out by users without any manual. There may be relatively hidden features like wireless charging, of course, which should be indicated in the specification on the new box.

Televisions also seem to be relatively simpler to tune these days, and despite being 'smart' with all kinds of wonderful features, few people use a manual these days, although a higher proportion may refer to some demo videos on YouTube initially.

 

[Cowabunga]

Mrs Fred collected her new phone on Saturday and ran into a problem, but when I offered to look it up online, she found a very good built-in manual and sorted it out. I didn't know they had manuals, but it must be a guy thing

They all certainly have on-line help files on line and by voice ["hey Siri"/"hey Google"]

 

[Dry Rot]

Your phone has a manual? I don't think I've had a manual with a smartphone since, well, not for years and years. I do purchase more phones than many people, because I buy and set them up for the whole family. iPhone and Androids and even a [now broken] Windows phone.
If I have a problem, I either Google or YouTube it. The answer is almost always out there.

Ye gods! If I get one call a week on the landline, I complain to the telephone company about the excessive traffic! It must be pure hell living in your house. I attempted to use the mobile in the quarry today. You've to get your weight through the (unmanned) office window, phone it in, then get the loaded weight after loading, then phone that in with a card number. That last had to wait until I got home as I couldn't read the card because I'd left my reading specs behind. Life is getting very complicated! That's two calls I've made from the mobile this month. The manual is online.

 

[ollie989898]

I have taken this up with staff and put in a complaint. How stupid for an audiology department to insist on telephone calls only and refuse to use email. They are actually required to make "reasonable provision" for people's disabilities under the Equality Act 2006 as I remind them at every opportunity. But I suppose we must make allowances in the current circumstances.

The latest bit of nonsense is having to send the little yellow log book in if we need more deaf aid batteries. That is fine for those who can drive or have easy access to the postal service, but not so sensible for those who live miles from the nearest post box and have a problem using the postal service.

I would complain, first to the chief exec of the trust in question and then to the dreaded CQC. Note dates and times.

 

[ollie989898]

The reason there is no manual is that they all use either IOS or Android, so Apple phones are all the same and Android phones are all the same. They change as the operating system changes or is updated. What other little differences there are, such as various 'skins' that some brands layer on top of Android, are relatively trivial and soon worked out by users without any manual. There may be relatively hidden features like wireless charging, of course, which should be indicated in the specification on the new box.

Televisions also seem to be relatively simpler to tune these days, and despite being 'smart' with all kinds of wonderful features, few people use a manual these days, although a higher proportion may refer to some demo videos on YouTube initially.

Can you imagine having to manually tune a TV with the now near 300 channels of bilge there are available today? lol.

 

[Dry Rot]

Can you imagine having to manually tune a TV with the now near 300 channels of bilge there are available today? lol.

Out in the Hebrides back in the 70s I thought myself lucky getting a couple of channels (both black and white), and then only if the wind was in the right direction!

 

[Dry Rot]

I would complain, first to the chief exec of the trust in question and then to the dreaded CQC. Note dates and times.

No, it is more fun to just grumble.