Cowabunga
Member
- Location
- Ceredigion,Wales
Online banking is so much easier and saves a massive amount of time and postage. I only wish that I could pay my business cheques in using the app as well as pay bills, transfer between accounts and view my transactions, all via my phone. It’s slightly more of a faff using a desktop computer, but not much.I was with the Bank of Scotland for 40 years. I changed when it was clear the BoS were tring to force me to use online banking. Not one word of thanks for being a customer for all that time. Moved back again after a decade or so when the local branch of the Royal Bank of Scotland closed. No bank statements after the move. I'm deaf so I don't do phones.
I wrote two letters, both delivered by hand but after hours. Both ignored. Finally, my patience snapped and I phoned them (yes, I can when riled!). Apparently, they can't read and write any more. Customer service is virtually absence. I had to go through a remote sub-office somewhere. I've heard First Direct are good and initial contact has been promising, but it is all online which I am suspicious of. (Yeah, I know, but I'm old with twitchy fingers). Any thoughts? At least they seem to employ humans.
Embrace the new and don't look back.