- Location
- Bedfordshire
I have a 200hp mainline brand tractor that had a new radiator fitted by the dealer 23 months and 1200 hours ago which has now failed (leaking from the core). The tractor has only ever had the brands coolant in it and there is no damage at all to the fins from blowing the radiator out.
The service manager agrees with me absolutely that it shouldn’t have failed but the brands hq are not really willing to contribute much at all, 23 months ago the rad was £900, now it’s £1400 and that’s supply only.
Thoughts please, I feel the manufacture should be making a very generous offer on a new one, am I being unreasonable?
Thanks in advance, and I’m not going to name them (yet)
The service manager agrees with me absolutely that it shouldn’t have failed but the brands hq are not really willing to contribute much at all, 23 months ago the rad was £900, now it’s £1400 and that’s supply only.
Thoughts please, I feel the manufacture should be making a very generous offer on a new one, am I being unreasonable?
Thanks in advance, and I’m not going to name them (yet)