Who pays the carriage.

[Dolomite]

I'll not name the dealership.

Last week I ordered some Browns aerator blades at £x per blade plus vat. I then ordered 50, 48 for the machine and two spare. I picked them up Monday and never thought anything to it and paid up. I got home to realise I've being charged £15 carriage.

A quick call to my rep and he wasn't sure where it came from and would chase it up. I've then had a email today from him saying it was the carriage for Browns to the dealers.

Now I'm not used to fancy dealerships as usually bought from farmers, dispersal sales or made my own etc. Now the email I got my quote in made no mention of this and neither did any reply I had from them after confirming my order.

Surely they should pay and stand any charges in spares for brands then sell or build it into the price before hand. After all I wouldn't pay delivery to their yard for a implement I'd be buying otherwise I'd go pick it up myself.

I know it's only £15 but it the principal. I'm I wrong for thinking they have no right to charge this or shouldn't or am I stuck in the dark ages.

Thanks

 

[Brisel]

Is it explicitly stated anywhere who pays for any carriage charges? I normally pay them with most dealers where it has been a special order or an urgent one. I don't pay for stock orders where my order is put together with others.

I think you're going to have the stand this personally, but clarity on how carriage charges apply would be useful. Perhaps the dealer just charges a % mark up for handling the parts & any freight charges are on top? What do you do @green giant @fergie35 @B&B Pig Man ?

 

[Jetemp]

Tbh you will end up paying the carriage charges no matter how it’s badged up. Wether it’s built into the price of the blades or not! We have a code in our accountancy package specifically for carriage charges it can build into a sizeable sum.

James

 

[Dolomite]

Is it explicitly stated anywhere who pays for any carriage charges? I normally pay them with most dealers where it has been a special order or an urgent one. I don't pay for stock orders where my order is put together with others.

USER=522]@green giant[/USER] @fergie35 @B&B Pig Man ?

There was no mention in the the quote I got via email of a carriage charge that would later be added on.

 

[Dolomite]

Tbh you will end up paying the carriage charges no matter how it’s badged up. Wether it’s built into the price of the blades or not! We have a code in our accountancy package specifically for carriage charges it can build into a sizeable sum.

James

I accept that and expected that to be built into the price of the blades.

 

[Extreme Optimist]

At one time you could just drop into the dealers and pick up spare parts. Dealers now appear to keep very little stock.

 

[Jetemp]

I accept that and expected that to be built into the price of the blades.

Then you haven’t a clue what your paying for carriage at least when it’s itemised it’s open and honest!

James

 

[Steevo]

Then you haven’t a clue what your paying for carriage at least when it’s itemised it’s open and honest!

James

or better yet....


"The blades are £5 each, plus carriage of £15 on top from Browns to us".



My gripe with a situation like this.....I wouldn't mind paying the £15 carriage.....but why can't they courier it straight to me, rather than me having to then go and pick it up from the dealer.

 

[Dolomite]

or better yet....


"The blades are £5 each, plus carriage of £15 on top from Browns to us".



My gripe with a situation like this.....I wouldn't mind paying the £15 carriage.....but why can't they courier it straight to me, rather than me having to then go and pick it up from the dealer.[/QUOT

Are the blades £5 each? I'd don't pay that?!

 

[Steevo]

Are the blades £5 each? I'd don't pay that?!

I don't have a clue.....I plucked that figure straight out the air for that example!

Well, to tell the truth I wrote £24 originally....then scrolled back up to your post to see if there was a price. I saw you bought 50 and so thought £24 might be a tad excessive so scaled it back to £5.

 

[chaffcutter]

If the parts are sourced as a special order you would normally have to pay the carriage, to avoid it you would have to wait for them to come as part of a stock order, which will only be usual if they are main dealers for the make you are ordering for, JD dealers do this I know.

 

[Happy]

If the parts are sourced as a special order you would normally have to pay the carriage, to avoid it you would have to wait for them to come as part of a stock order, which will only be usual if they are main dealers for the make you are ordering for, JD dealers do this I know.

Yes, pretty much standard practice with most dealers these days.
Usually parts man will ask how soon you need it giving you the option of waiting on next stock order to save on carriage.

Should have been made clear if you had quote discussions via email prior to placing order though

 

[Yorkshire Square]

It's the eternal dilemma. Dealers don't want to sit on masses of stock (esp slow moving/specialist). When I price a job and have to buy stock in I try and keep the unit price as keen as possible, then pass on shipping at cost - either shipped here for collection or shipped direct to customer; their choice. But not mentioning delivery cost in an initial quote is not good form for sure. I'd request a refund on this occasion and point out that you'd expect a quote to be fully transparent in future.

You can't always build delivery cost into prices. Larger seed dresser screens can be as cheap to ship three as one for example. Best quoted as separate item in my opinion.

 

[chaffcutter]

......another point would be that a 'quotation' is normally accepted to mean a fixed price,, not an 'estimate', a point worth making I think.

 

[nick...]

I think its a bit naughty.the carriage shoukd be hidden in the cost of the part.spaldings,pan anglia etc dont add carriage
Nick...

 

[Yorkshire Square]

I think its a bit naughty.the carriage shoukd be hidden in the cost of the part.spaldings,pan anglia etc dont add carriage
Nick...

Buy less than £99 worth from Spaldings and they'll charge you £15 carriage.

 

[nick...]

Buy less than £99 worth from Spaldings and they'll charge you £15 carriage.

Didnt know that.i use pan anglia
Nick...

 

[Dave W]

I'll not name the dealership.

Last week I ordered some Browns aerator blades at £x per blade plus vat. I then ordered 50, 48 for the machine and two spare. I picked them up Monday and never thought anything to it and paid up. I got home to realise I've being charged £15 carriage.

A quick call to my rep and he wasn't sure where it came from and would chase it up. I've then had a email today from him saying it was the carriage for Browns to the dealers.

Now I'm not used to fancy dealerships as usually bought from farmers, dispersal sales or made my own etc. Now the email I got my quote in made no mention of this and neither did any reply I had from them after confirming my order.

Surely they should pay and stand any charges in spares for brands then sell or build it into the price before hand. After all I wouldn't pay delivery to their yard for a implement I'd be buying otherwise I'd go pick it up myself.

I know it's only £15 but it the principal. I'm I wrong for thinking they have no right to charge this or shouldn't or am I stuck in the dark ages.

Thanks

In this situation I’d expect to have to pay carriage on top.
In future maybe ask for it to be put on a stock order if you’re not in a rush. Shouldn’t be any carriage at all then

 

[Andrew K]

No dealer really wants to include carriage costs up front as its often the reason a "tight" deal can be lost.
Far better to list the carriage seperately, so the customer knows what each part of the deal costs IMO. It also makes sure a fair price for carriage is known, some dealer charges for it are quite ridiculous.

 

[B&B Pig Man]

Is it explicitly stated anywhere who pays for any carriage charges? I normally pay them with most dealers where it has been a special order or an urgent one. I don't pay for stock orders where my order is put together with others.

I think you're going to have the stand this personally, but clarity on how carriage charges apply would be useful. Perhaps the dealer just charges a % mark up for handling the parts & any freight charges are on top? What do you do @green giant @fergie35 @B&B Pig Man ?

This is how we work.
No carriage unless it’s a special / urgent order etc.